Articles
Hierarchies get a bad rap. But it turns out they come in handy sometimes.
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How to diagnose and improve search without changing the search engine.
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A look at six things you need to have in place for a workplace chatbot to succeed.
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SharePoint hub sites are scheduled to be released any day now. Here's a look at how they may or may not replace third party intranet solutions.
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Three big trends characterize the ready made SharePoint intranet market in 2018: intranets scale, partnerships and consolidation and chatbots
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The focus of a digital workplace strategy should be to improve the employee experience by eliminating "nonwork" -- trivial tasks such as booking meeting rooms.
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With the gig economy on the rise, businesses should learn how to use their digital workplace to make the most of this temporary workforce
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An interview with Sam Marshall, one of the top CMSWire contributors of 2017
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Microsoft released a guide on "where to start a conversation" in its collaboration tools. It's a start, but now the company needs a plan to better integrate the tools
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“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964
Workplace chatbots promise to lighten employees' repetitive tasks and tackle information overload, as Andrew Pope and
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Picture a busy traffic intersection. In theory, if everyone is a skilled driver and considers others, there's no need for road markings, lights, signs or traffic police.
But in practice you need all of these.
Last month I argued governance is still necessary for a digital workplace, but
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“Without rules, ping-pong is just sophisticated wafting” — Thom Tuck
Martyn Perks recently wrote, “Goodbye Governance, We Don't Need You Any More.” I’m grateful to Perks for challenging the need for governance in digital workplaces.
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Imagine you run a small shop, filled with things you think people will buy: fresh vegetables, sustainably-sourced furniture, fair trade coffee.
But none of it sells.
People might even tell you they want those things, but they still don’t buy.
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The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase.
But lately I've seen it creeping back into business cases for collaboration tools and digital workplaces.
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