Articles
SAP is a big company that likes to take big steps. The SAP 360 Customer solution introduced at this week’s SAPPHIRE NOW/TechEd conference in Munich, which SAP says will “revolutionize” how companies engage with customers, certainly qualifies as a big step.
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Did your airline make you wait hours on end on the tarmac? Did your favorite online shoe merchant send you the wrong sandals for your trip to Bermuda? Poor customer experiences can quickly damage the reputation of your brand.
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There's a lot of talk out there about the customer coming first and taking care of the customer, but how many companies are walking the walk? On November 28, we're holding a Tweet Jam to look at how some companies are using social technologies for customer service and explore the
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This week, Jive Software released their Third Quarter financial results. The released figures, which show the businesses progress as of September 30, show a positive quarter for the company with improvements to many of their financial sectors.
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So, your brand is on Facebook, Twitter, Pinterest and YouTube. You refresh your Radian6 hourly, have a killer Klout score, and hundreds of thousands “liked” your brand on Facebook.
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Social business leader Jive has announced the purchase of Meetings.io and Producteev, two innovative start ups in the video conferencing and task management spaces, respectively. Meetings.io makes video chat super easy by requiring no sign up or log in. Just go to the website and launch a meeting.
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Enterprise social technology provider Moxie Software is partnering with Microsoft to enable its Knowledge Space, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces solutions to work with the Microsoft Dynamics CRM suite.
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All marketing is local, except when it’s global. Thanks to social media and targeted advertising, marketers can now reach a much wider audience than ever before.
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How can companies use internal tools, like customer relationship management and performance management systems to improve the way customer service is delivered? Creating the Universal Customer Experience Previously, Envision shared with us ways to integrate social media into your contact center and we turned to them once again to shed
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Remember the good old days when customer interactions were between you and the customer? Those days are over. It used to be easy. They bought your product, took it home and liked it or they didn't. Sometimes they'd call to complain, but that was between the customer service rep and
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B2B selling organizations today rely on marketers to generate the leads necessary to start their efforts, and marketing organizations rely more and more on technology to generate those leads. But it's time now to connect the dots between marketing and sales.
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Just as companies are getting more comfortable with social media, they are still learning how to capture and take advantage of all the information they're gleaning from their fans and followers. This month we'll be exploring the role of Social CRM and how it can impact and improve the customer
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Being a sales representative is becoming a more interactive and social job with the influence and increasingly important role of social media. Eloqua, creator of the Grande Guide series of modern marketing guides, has released its "Grande Guide to Social Selling ", which details how social selling through
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Social care, or customer service delivered via social media, is becoming an imperative for global brands as consumers feel more empowered to share their customer service experiences online. Social Care – Why It Matters A new report from NM Incite, the “2012 State of Social Customer Service Report,”
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