Articles
Tag: social crm (page 4)
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SAP Launches Customer Experience Revolution #SAPTechEd
SAP is a big company that likes to take big steps. The SAP 360 Customer solution introduced at this week’s SAPPHIRE NOW/TechEd conference in Munich, which SAP says will “revolutionize” how companies engage with customers, certainly qualifies as a big step.
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Social CRM Is Not A Strategy - But You Do Need A Strategy To Succeed
Did your airline make you wait hours on end on the tarmac? Did your favorite online shoe merchant send you the wrong sandals for your trip to Bermuda? Poor customer experiences can quickly damage the reputation of your brand.
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CMSWire's November Tweet Jam: Socializing Customer Relationship Management #CXMChat
There's a lot of talk out there about the customer coming first and taking care of the customer, but how many companies are walking the walk? On November 28, we're holding a Tweet Jam to look at how some companies are using social technologies for customer service and explore the
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Jive Software Reports Strong Third Quarter Revenues
This week, Jive Software released their Third Quarter financial results. The released figures, which show the businesses progress as of September 30, show a positive quarter for the company with improvements to many of their financial sectors.
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Social Media is Not an Island: 5 Ways to Move From Awareness to Conversion
So, your brand is on Facebook, Twitter, Pinterest and YouTube. You refresh your Radian6 hourly, have a killer Klout score, and hundreds of thousands “liked” your brand on Facebook.
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Jive Buys Meetings.io, Producteev for Video Chat and Social Task Management
Social business leader Jive has announced the purchase of Meetings.io and Producteev, two innovative start ups in the video conferencing and task management spaces, respectively. Meetings.io makes video chat super easy by requiring no sign up or log in. Just go to the website and launch a meeting.
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Moxie Software Integrates Social Business Apps With Microsoft Dynamics
Enterprise social technology provider Moxie Software is partnering with Microsoft to enable its Knowledge Space, Email Spaces, Chat Spaces, Web Self-Service Spaces, CoBrowse Spaces and Social Media Spaces solutions to work with the Microsoft Dynamics CRM suite.
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Going Global with Social CRM, Aprimo Offers Advice
All marketing is local, except when it’s global. Thanks to social media and targeted advertising, marketers can now reach a much wider audience than ever before.
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Use Social CRM to Optimize Customer Experiences
How can companies use internal tools, like customer relationship management and performance management systems to improve the way customer service is delivered? Creating the Universal Customer Experience Previously, Envision shared with us ways to integrate social media into your contact center and we turned to them once again to shed
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Socialbakers Jan Rezab on the Road from Traditional to Social Marketing
Remember the good old days when customer interactions were between you and the customer? Those days are over. It used to be easy. They bought your product, took it home and liked it or they didn't. Sometimes they'd call to complain, but that was between the customer service rep and
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Marketing Automation: From Lead Generation to Sales Management
B2B selling organizations today rely on marketers to generate the leads necessary to start their efforts, and marketing organizations rely more and more on technology to generate those leads. But it's time now to connect the dots between marketing and sales.
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The Current State of Social CRM [Infographic]
Just as companies are getting more comfortable with social media, they are still learning how to capture and take advantage of all the information they're gleaning from their fans and followers. This month we'll be exploring the role of Social CRM and how it can impact and improve the customer
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Social Selling: A Key Tool for Sales Representatives
Being a sales representative is becoming a more interactive and social job with the influence and increasingly important role of social media. Eloqua, creator of the Grande Guide series of modern marketing guides, has released its "Grande Guide to Social Selling ", which details how social selling through
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Organizations Must Leverage Social Media for Customer Service
Social care, or customer service delivered via social media, is becoming an imperative for global brands as consumers feel more empowered to share their customer service experiences online. Social Care – Why It Matters A new report from NM Incite, the “2012 State of Social Customer Service Report,”
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