Articles
Tag: social crm (page 8)
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Enterprise 2.0 Roll-up: Social Collaboration is Unstoppable
This week in the enterprise we discussed why social collaboration is an unstoppable force, as well as brought you news from the annual Sugar CRM conference in San Francisco. The Driving Force behind Social Collaboration You may not like the whole social collaboration trend, but that doesn't mean you shouldn't
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Get Ready, the Future of Business is Social #scon11
SugarCRM CEO Larry Augustin kicked off this year’s SugarCon 2011 conference with a bold notion: The way people interact and what they know is changing - we are more instrumented, interconnected and intelligent than ever before, and the only promising response to these changes is a system and way of
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SugarCon 2011 Starts Today: Sweet! #scon11
Have you noticed an increase in SugarCRM (news, site) activity streams today on your favorite social media window? Today, SugarCRM’s fifth annual conference kicks off in San Francisco. Sweet. SugarCon 2011 Open source customer relationship management platform SugarCRM has grown rapidly in popularity since its humble beginnings
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Salesforce.com Adds Real-time Social Intelligence Through Acquisition of Radian6
Salesforce.com (news, site ) has announced a definitive agreement to acquire the social media monitoring platform Radian6 for US $326 million.The plan is to integrate the service into Salesforce products Chatter, Service Cloud, Sales Cloud and Force.
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Threadsy.com Inbox, Social Network Aggregator
Today's email inboxes are not the only points of contact that you have. Social networks also play this role, and this can include both personal and professional networks. With the need to manage multiple streams of communication and multiple communities, tools like Threadsy can prove to be useful, whether for
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From Social Media to Social CRM, Does IBM Know What Social CRM Is?
I just finished reading the IBM report: From social media to Social CRM and the first thing that came to my mind was, “does IBM understand what Social CRM is?” My second thought was, “does anyone, including myself, understand what it is anymore (or what it was)?” What boggles my
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A Quick Review of Gist, Social Contact Management
CRM no longer simply involves an address book or phone list. Social mediums are blurring professional and personal lives. Managing your contacts, conversations and communities will require a more powerful solution than just your email inbox and smartphone contact list.
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Chatter.com: A Free Social Network for the Enterprise
Today Salesforce.com (news, site ) invites the entire online business world to partake in its enterprise collaboration efforts with the grand opening of Chatter.com. Like Yammer, professionals need only a business address to sign up, and can start uploading and sharing immediately.
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Enterprise Collaboration Tops List of 2011 Organizational Priorities
January brings us into a new year, a time when many organizations are re-evaluating their strategic initiatives and priorities. Curious to know what items top the list, we asked you in December what your organization's top priority was for 2011. Here are the results. December Poll on 2011 Organization Priorities - Results Collaboration Takes Top Priority Of the
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Brian Solis Talks Katie Couric, Social CRM and (R)evolution
Brian Solis is now on Katie Couric’s radar. Or I should say Katie is on his.
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What We Learned from "Social" in 2010
What were some of the key takeaways from Social Business in 2010 and what are some things that we can hope to see in 2011? What We've Learned From Social The year is almost over but before we conclude out tumultuous 2010, we should look back at everything we learned
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What Listening to Ten Year Olds Defining Cloud Computing Teaches Us About Social Business
You can learn a lot about cloud computing from ten year olds. And what you learn can be applied to not only cloud computing, but to social business as usual. I actually came across the video below from a post by Michael Krigsman who credits finding the video through Read Write Web.
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Social CRM: Guidance From the Experts
Social CRM was last month's focus, but y'all loved it so much we decided to let it spill over into December. This week we've got expert advice by the scenario, as well as social predictions for 2011. Blake's 2011 Forecast: Social with a Chance of Cloud. A Manhattanite turned
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Blake's 2011 Forecast: Social with a Chance of Cloud
A Manhattanite turned San Franciscan; this holiday season I replace my Times Square disco ball with a Silicon Valley crystal ball. Below I list a cornucopia of eleven predictions that span the crossroads of customer service, marketing and management.
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