Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Saas News & Articles

Amazon Partners With Eucalyptus for Private-Public Cloud Migrations

Amazon Partners With Eucalyptus for Private-Public Cloud Migrations A look to the (near) future of cloud computing and some good news -- we hope -- for those considering the deployment of private clouds. Amazon Web Services (AWS) has partnered with Eucalyptus to enable private cloud users to migrate workloads to Amazon’s public cloud.

Don't Buy Into the SaaS Web CMS Hype: Here's Why You Really Want It

Scott Liewehr has a beef. He believes the SaaS (Software as a Service) WCM (Web Content Management) offers a lot, but you might not be hearing the real story why. Don't believe going SaaS is about easy deployments and hardware savings, it's much more than that.

Forrester: Customer Experience Management and 13 Emerging CRM Trends

If you’re not entirely sure that your company has developed the correct Customer Relationship Management (CRM) strategy or technologies, you would not be alone. According to recent research from Forrester, despite widespread adoption and deployment, many IT and business people says they are struggling.

IntraLinks Connect Release Offers Enterprise Collaboration Beyond the Firewall

IntraLinks has announced the release of Connect, an enterprise-class solution that deals with two of the biggest problems in providing collaboration for its users. The problems in question are collaboration with contacts beyond the firewall, and the related problem of providing security for data that is moving in and out of the enterprise.

Are You Prepared to Monetize the New Consumption Economy?

Let’s take a moment to think about how we engage online. Services such as television cable, on-demand Internet streaming media services and online publishers wouldn’t be as successful if they didn’t allow users to engage with their services across platforms, be it an actual TV, laptop or mobile device. Additionally, users are likely to consider paying a little more to receive access for multiple accounts. This is our consumption economy.

Gartner: Business Intelligence Vendors Challenged to Meet Enterprise Needs

Despite difficult economic times, the business intelligence (BI) market continues to grow. According to Gartner’s recently published Magic Quadrant for BI, while the market will grow at a compound rate of 8.1% annually until 2015, because the number of different things that enterprises are looking for BI solutions to do is also growing, vendors are struggling.

Amazon S3 Storage Gets Price Cuts Up to 13.5%

Organizations and enterprises that bank on Amazon S3 services for their cloud storage needs might find themselves paying up to 13.5% less starting this February, as Amazon announces price cuts for S3, promising a "significant reduction" in storage costs.

Oracle Finalizes RightNow Purchase, Positions Public Cloud to Compete with SalesForce

 Oracle_logo_2010.jpgAfter a short delay, Oracle has completed its deal to acquire RightNow, a cloud-based provider of call center automation, sales force automation and customer relationship management solutions.

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Enkata Embraces Big Data for Customer Experience Analytics

Customer and workforce analytics software provider Enkata has enhanced their cloud-based product suite with better support for big data. The company has incorporated NoSQL superstar Hadoop and other big data technologies into their platform to deal with the rapidly expanding volumes of structured and unstructured data inside most organizations.

Cloud Collaboration for Business Needs: Advantages, Challenges

At a technology level, there seems little to stop widely dispersed workers from collaborating in real time on many projects. But there are problems. According to a recent white paper from the Sand Hill Group and Citrix, the key to collaborative work is communications skills and supportive tools.

Microsoft's Offers Users Enhanced Office 365 for Less than a Happy Meal

Office 365 LogoMicrosoft is adding new features its least expensive Office 365 subscription tier, the Kiosk Worker Plan. For a few additional dollars per user per month, users receive some useful capabilities and twice the email storage.

[BREAKING] Telligent Acquires Leverage Software: Mobile, Cloud and Usability Key Benefits

Telligent, provider of software for social business and communities, has closed its acquisition of Leverage Software. Why buy another social player? Here's what they got in the deal.

David Hillis' Predictions for Web Content Management in 2012

It’s that time again. With 2011 coming to a close and 2012 swiftly approaching, it’s time once again to make my predictions for what the coming year holds for the content management industry.

SaaS Web Content Management Systems Are No Panacea

In the spirit of this month’s editorial theme on all things cloud, I thought I’d ponder about cloud/SaaS web content management on the premise that SaaS Web CMS cannot save the world or cure your WCM illness, despite the much-spread hype you may hear in the marketplace generated by vendors. There’s no perfect storm for cloud WCM.

5 Business Reasons That Federal Government, Private Enterprise Heading to the Cloud

Think Big Data, and many of us think Big Government. In a recent white paper called Governing the Cloud, Granicus CTO Javier Muniz and CEO Tom Spengler offer five reasons why the cloud is going to make government and large enterprise governance easier.

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