Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Business Collaboration News & Articles

OpenText Upgrades Social Analytics, Offers Real-Time Content Analysis

OpenText Upgrades Social Analytics, Offers Real-Time Content Analysis OpenText continues its push into the social business space with the release of its Web and Social Analytics application v2.0 that aims to give considerably more information on an enterprise’s clients than has been available to those enterprises to date.

MIT Sloan, Deloitte Study Impact of Social Business

At CMSWire, we like to think that by covering the different elements of social business, we can definitely tell you what works and what doesn’t. Unfortunately, our crystal ball is broken. Fortunately, the folks at MIT Sloan Management Review and Deloitte are coming together to conduct a year-long research effort into social business in an effort to “provide executives a baseline of the social business landscape today and a framework to help them realize value from their social business investments.”

How to Prioritize Business Needs Before Implementing SharePoint

"How do you like your SharePoint? Combo 1? Team site template with Wikis, Surveys and FBA on the side? Would you like to super size it?”

Taking a fast food ordering approach when implementing SharePoint is not effective in meeting business needs. The key is to initially engage with the business, understand their pain points and identify how SharePoint can provide the solution to address these needs.

You do not want to throw a toolbox to the business and tell them to go look for a problem to solve.

5 Reasons Why Executive SharePoint Ignorance is Not Bliss (Part 2)

In my last article, I discussed the first two reasons why executive SharePoint ignorance is not bliss, here are the remaining three:

Note: If you haven't already, take a look at Reasons 1 and 2 on Why Executive SharePoint Ignorance is not Bliss.

5 Reasons Why Executive SharePoint Ignorance is Not Bliss (Part 1)

The job of how to implement SharePoint in an organization should not be in the hands of the IT department. It belongs with the business and the backing of executive decision makers. Here's why.

Editor's Note: Vote for your favorite SharePoint 2010 topic. We'll adjust our SharePoint coverage to focus on what you, our readers, want to know (but do it now, we'll close the poll on November 30th).

 

Zoho Branding Takes Over Parent Company

Zoho Branding Takes Over Parent Company If you’ve never heard of AdventNet Inc., you’re not alone, and they’re not worried, you weren’t their target audience anyway -- until now.

Over the last few years, the 13-year-old software company based in Pleasanton, California has quietly carved out an online empire known to most of us as Zoho.com and after years with an obscure name, they have embraced the brand which they believe best represents the next evolution of the company.

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