Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Communications News & Articles

Enterprise 2.0 Start Up Yammer Snags $10 Million in Funding

yammer_logo_2010.jpg Yammer (news, site) is attracting plenty of attention and new users. Now it has attracted further investment, as it picks up a fresh stock of capital.

IBM Patents Social Media Remote, Joins Revolution

IBM Patents Social Media Remote, Joins RevolutionFinally -- a social media solution that lets us continue our sloth-like existence. Networking online can be so exhausting that IBM has filed a patent that describes a system that "allows a viewer to autoblog about currently experienced media programming in real-time without having to resort to direct interaction with a computer to perform the autoblogging."

The six-page patent application notes that the remote control would be ideal for use with social media sites like Facebook, Twitter and Joost. Most likely this is a glimpse of things to come as IBM attempts to assert itself as a major player in the social media revolution.

Nevermind that one of IBM's few forays into Web 2.0 includes a platform that is more media than social, but rather let's focus on the evolution of social media. Just when we think that we've seen it all or can't possibly incorporate another means from which to communicate and manage, further technological advancements and innovative products emerge.

The IBM social media remote may take years to develop and market, but we are humbled in knowing that one day social media will be so much more than it is today.

Analytics and Collaboration Added to Thunderhead Communication Platform

thunderhead NOW, communications releases v5With collaboration and analytics hot topics for every enterprise today, it's a little surprising that Thunderhead (news, site) hasn't added this type of functionality to their enterprise communications platform already. Better late than never, we suppose you could say as Thunderhead announces the latest version of their platform -- 5.0 -- with two tools: Analyze NOW and Contribute NOW.

The Need to Know Relevant Information Now

For most of us, our typical workday doesn’t involve much espionage, but that doesn’t prevent us from digging for information like our lives depend on it. There’s no denying that in this age of information, the trouble is no longer not having information, but in fact having too much.

The question changes from what does one “need to know” -- a situation where others decide what information is relevant to you and for you, to “do I need to know” -- where the individual determines the value of the information for oneself and, even more importantly, whether it’s relevant at present: “do I need to know now.”

IBM Makes Thunderhead Partner of the Year

thunderhead_logo_2009.jpgThunderhead, a company known for their innovations in document automation and multi-channel communications solutions, has got more than a few reasons to celebrate. After a top position in Deloitte Technology's Fast 500 for EMEA and a top 10 ranking for revenue growth in Software Magazine's Software 500, the communications superstars are being acknowledged in a huge way by a huge company.

In recognition of their sales success, solution development and easy integration with various IBM technologies, the company has been declared IBM's 2008 ISV Partner of the Year.

Thunderhead NOW at Version 4

thunderhead NOW, communications

Thunderhead NOW’s “one-platform-for-all-communications paradigm” has just been recently updated with the release of Thunderhead NOW version 4.0. This latest version from the multi-channel communications provider enables deeper integration with the customer business process that will ensure a smoother customer experience.

Survey: How Does Your Intranet Match Up to <em>That</em> Guy's?

intranet_dashboard.png

Hey, champ. Ever wonder how your intranet stands up against another company’s? It’s probably tough to gauge, considering asking about another enterprise’s back-end is a little awkward.

With that devastating curiosity in mind, Intranet Dashboard just compiled a survey on global intranet use and trends that aims to answer all your burning questions.

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