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Compliance News & Analysis

A Sneak Peek Into Information Governance's Future

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Information governance is slowly moving beyond its traditional image as a center of risks and costs as it evolves into a technology practice that delivers added value for companies.

That was one of the themes yesterday in a CMSWire Webinar, "Real Customer Successes: Business Transformation with Information Governance." The speakers were Barclay T. Blair, executive director and founder of the Information Governance Initiative (IGI), and Stephen Ludlow, the director of product marketing at OpenText who leads that company's e-discovery and information governance (IG) practice.

The core of the presentation was a preview of a benchmarking study by IGI that is based on interviews with 30 information governance managers.  You can watch the full webinar by clicking here or at the end of this story. The full IGI study is scheduled to be released in January.

Gartner Names 6 Leaders in Resurgent Information Archiving Space

The financial crisis that started in 2008 changed many things. Financial companies closed down. CEOs lost their jobs. IT changed, too. Over the past few years data governance preservation has become a critical enterprise need. And Enterprise Information Archiving (EIA) is making a reappearance as a key technology to meet that need.

According to Gartner’s Magic Quadrant for EIA (registration required), technologies in this space are getting a second life as businesses turn to them to underpin enterprise strategies for compliance, information governance, e-discovery and the historical preservation of data.

EIA has been around for a long time -- Gartner estimates almost 20 years -- but with the economic crisis came increasingly complicated compliance requirements, resulting in enterprises searching for technology to help manage these complexities.

Customers Aren't Worried About Data Breaches [Infographic]

2014-20-November-yawn.jpgHere's good news for every company that's careless with personally identifiable information: Your customers apparently don't care.

A new study by global IT association ISACA shows that consumers haven’t changed their shopping behaviors despite a year of retail data breaches — worrisome, the organization maintains, especially with the shopaholic trifecta of Thanksgiving Day, Black Friday and Cyber Monday is just a week away.

It's not that consumers are unaware of the problem. According to the 2014 ISACA IT Risk/Reward Barometer, almost all US consumers (94 percent) have read or heard about major retailer data breaches in the past year. But while three-fourths of those surveyed claim those data breaches have increased their concerns about their personal data privacy, few are doing anything about it.

Few Organizations Have Strong Internal Search Capabilities

Why is it so easy to find virtually any information you need with a quick search online and so difficult to find what you need on internal networks? According to a new study (registration required), the problem is pervasive. 

The study, conduced by AIIM — the Association for Information and Image Management — found three out of four information professionals think it is easier to find information outside of their organizations than within. And 25 percent acknowledged their organizations lack advanced or dedicated search tools.

And that’s not all. More than 50 percent of the 415 information professionals polled describe their legal discovery procedures as “ad hoc, manual, disruptive and expensive,” said study author Doug Miles, head of the AIIM Market Intelligence Division.

“These people, and particularly the 28 percent who have no policy or process for legal discovery, could find themselves hit with litigation, or a compliance investigation at any time, and they would be in chaos — very expensive chaos!” he said.

Trending Features In Document Management

The paperless office is still to a large extent a dream. But the possibility of developing paperless processes is a very real opportunity, according to this year’s AIIM annual industry watch research.

The findings are contained in AIIM’s Paper Wars: An Update From The Battlefield. AIIM — the Association for Information and Image Management — is a global community of information professionals. The research is the result of a global survey of 336 AIIM members between September and October of this year.

According to Doug Miles, report author and director of market intelligence, paper documents are still clogging offices and stalling business processes even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs. But the news isn't all bad.

The Paperless Office? Dream On

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The paperless office is only a dream, and we should be setting our sights a little bit lower.

That's how Doug Miles introduces this year’s AIIM Industry Watch report on document management, specifically on paper-free processes.

Even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs, most organizations are still struggling against the tide of paper documents that clog offices and stall business processes.

AIIM — the Association for Information and Image Management — is a global community of information professionals.

Office 365 Promises Greater Data Security, Theft Protection

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Despite the progress Microsoft is making with Office 365, its claim to universality won't stand up until it gains traction with government and public bodies. Microsoft obviously understands this.

While Microsoft the company has given Office 365 for private enterprises a lot of love in the past few months, it hasn’t been neglecting the public sector either. And that makes the thorny issue of regulatory compliance even more critical.

Regulatory compliance is important for the private sector, but it is essential for public agencies. As a result, Microsoft is introducing IRS 1075 compliance to Office 365. The goal here is to prevent anyone from walking away with personal financial information, especially tax related data.

Dark Data as a Company Asset

2014-26-September-Darth-Data.jpgWe've seen an influx of compliance and data security related stories flood news outlets over the past year. With data breaches at Experian and Home Depot, companies around the globe are facing a heightened demand for data privacy and compliance regulation.

Many of these companies have now invested in data loss prevention and governance, risk and compliance programs to help them identify data that may put them at risk. This is data that often exists across enterprise systems (file shares, SharePoint, social systems, and other enterprise collaboration systems and networks) and is referred to as “dark data” -- or data that is not properly understood.  

Why You Must Identify Risks in SharePoint Technology #SPTechCon

information management, Why You Must Identify Risks in SharePoint Technology #SPTechCon

SharePoint stakeholders can't know their risks without knowing their requirements.

And they can't know their risks without knowing the potentially adverse effects of those risks.

Bill English, 11-consecutive SharePoint MVP winner, champions these thoughts. Knowing your risks and potential outcomes can lead to strong governance and compliance.

And as English told an audience here today at the SharePoint Technology Conference at the Boston Park Plaza hotel, "Governance is the enforcement of compliance." 

My Tolerance for Risk Appetite Is Fading

Making people believe they have effective risk management because they discuss a point-in-time list of so-called “top risks” and set limits for those few risks is making them believe in fairies.

It is setting them up to be surprised and for a failure to deliver success.

Design Information Systems with SharePoint in Mind

Any company that stores information on a computer is storing knowledge. But not all companies have an effective knowledge management system in place to manage that information. That depends on how the system was planned and how it is managed on an ongoing basis.

Whether you have a new system or an existing one that encompasses several different platforms, it's important to assess whether it is delivering all that it can for your organization. How can you do that? An (enterprise content management) ECM Reference Architecture can help you understand gaps and redundancies from a platform perspective.

Actiance Wants to Help Companies Curb Social Media Mistakes

New York politician Anthony Weiner's sexting scandal. Actor Ashton Kutcher's defense of the late Penn State football coach Joe Paterno. Former corporate communication director Justine Sacco's racist comment.

If mistakes like these have taught us nothing else, it's that social media can create viral reactions that linger on and on. It also proves that, contrary to popular belief, there is such a thing as bad publicity.

What are the consequences?  In an office environment, not only is a job on the line for the offending employee, but companies can easily find themselves at the wrong end of a lawsuit filed by the offended worker.

What's worse, many companies have yet to establish social media polices — and even some that do adopt policies find they may violate federal labor laws.

What Continuous Compliance Success Looks Like

2014-17-July-King-World.jpgThere is no specific, prescriptive path to guarantee your business will be covered for every eventuality and incident it may encounter. But by following three steps, you can get you -- and your organization -- in a proactive compliance and security mindset.

The Age of Continuous Compliance

Today’s governance, risk and compliance landscape is complicated and difficult to understand, let alone implement and maintain. Those under pressure to maintain environments held to standards set by external regulatory control (and usually internal policies and best practices) have a difficult task.

Finding Common Ground with Information Governance

2014-27-May-Joint-Meeting.jpgIf you've been at an organization where compliance, IT and the business seem to speak different languages when they talk about information management, you know how difficult it is to get them all on the same page. The task is so difficult at most organizations that each typically does their own work -- blinders on -- in isolation from one or both of the other two in an effort to simply get something done. The results for the organization range from less than optimal (wasted time and money) to disastrous (smoking crater fines/penalties and massive operational disruptions).

When working with clients, I liken this state of affairs to whatever the political debate du jour is on the news -- where both sides are seemingly speaking different languages and there’s no agreement on the common ground.

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