Articles Tagged "Cxm"

The CX Reckoning of 2025: Why Agent Experience Decided What Worked

Stop Debating CX Metrics and Start Fixing What’s Broken

The 7 Habits of Highly Effective Customer Experience Leaders

Post-ZIRP, Why Customer Experience Is the Only Growth Metric That Still Holds

Wasn't NPS Supposed to Be All But Gone This Year?

Outset Raises $30M Series B for AI-Native CX Platform

UiPath & Talkdesk Partner on AI-Powered CX Automation

Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026

CX Has Entered the Age of Capital Discipline

SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation

Stop Calling It ‘Support.’ Your Service Team Is Your Growth Strategy

The CX Leader’s Guide to Microsoft Ignite 2025

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

What Is Net Promoter Score (NPS)? A 2025 Roadmap

Sprinklr & SAMY Expand Partnership for CX Solutions

CX by Design and the Hidden Power of Choice Architecture

Inside the CDP Illusion: When Data Dreams Meet Mid-Market Reality

Could Service Blueprinting Be the Ultimate Complement to Customer Journey Maps?

Treasure Data Unveils AI Marketing Cloud and 'Super Agent' Vision at CDP World 2025

Tealium Adds AI Features for Real-Time Customer Engagement

The Complete Guide to Customer Journey Mapping

CX Leaders, Stop Selling Sentiment — Start Selling Outcomes

Tech Giants Back Uniphore's $260M Series F for Enterprise AI Platform

What Is Customer Experience (CX) and Why Does It Matter in 2025?

Alexa, Meet ChatGPT: New Ecommerce Customer Experience Party Has Better Snacks

The One-Dial Illusion: Why CX Leaders Keep Crashing on ROI