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Customer Experience

CMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.

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RingCentral office building shot from the outside looking at the logo on the side of the building.
RingCentral Adds Agentic AI to RingCX Platform
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News
A large neon sign reading “FIVE9” glows in pink, blue, green and red in front of a stage at Five9’s CX Summit in Nashville. The backdrop features a wall of hats and a screen displaying “Nashville Nights + Neon Lights.” Stage lights cast colorful reflections across the venue, where a scarecrow type of figure dressed in bright, feathered accessories stands to the right.
Five9 Debuts Agentic Voice AI Agents for Contact Centers
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Editorial
Two white cloth herbal compress balls are positioned upright and leaning toward each other on a wooden tabletop against a rustic wood-paneled background. The traditional massage compresses are wrapped tightly with fabric handles and photographed in soft, natural light.
When Customers Don't Search: How AI Is Compressing the B2B Buying Journey
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Close-up photograph of a green pushpin marking a specific location on a printed road map. The shallow depth of field keeps the pin in sharp focus while roads, waterways and surrounding map details fade into a soft blur.
The AI Permission Map Every CX Leader Needs Before Scaling Support
Zoom office building, shot from the outside in front.
Zoom Expands Virtual Agent With Architect & Performance Suite
Dozens of people in front of a Dialpad logo inside an office building.
Dialpad Brings Conversation Intelligence to Gemini Enterprise
An electrician in blue gloves uses wire cutters to splice cables during an electrical rewiring job.
Why Databricks CustomerLake Just Rewired the CDP Space
Entrance to the Forrester CX Forum event, featuring illuminated signage above open double doors leading into a conference networking space where attendees are gathered and conversing. The venue interior includes patterned carpeting, dark wood accents and event branding prominently displayed overhead.
Trust, Governance and Focus Emerge as CX's New Priorities
A whimsical robot assembled from electronic components, circuit boards, wires and metal hardware stands against a light gray background. The handmade robot has googly eyes, a circuit-board head and body, spring-like arms and legs, and holds two wrenches as if ready to perform repairs or maintenance.
AI Won't Fix Your CX If You're Starting With the Wrong Question
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Articles Tagged "Database Management"

Editorial
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Digital Marketing
Why B2B Marketers Neglect Important Data Quality Issues
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Customer Experience
Rethinking CX: Measuring Apps & the Quest to Improve Them
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Information Management
Ellison Does His Own Demos, Loves His New Job #OOW14
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Enterprise CMS
InfiniDB 2.0 Supports Big Data, Analytics
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Enterprise CMS
EMC Intends to Expand Big Data Computing with Greenplum Buy
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Enterprise CMS
Ingres Engages Alfresco for Open Source Enterprise CMS Appliance
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Search
Simplexo-Ingres: Simple Real-Time Enterprise Search
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Web CMS
Alterian Platform Strategy Focuses on Web CMS
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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