Ecommerce News & Articles

Over the last two years, Gartner considers the ecommerce space to still be dominated by the same leaders named in its last Magic Quadrant report, namely IBM, Oracle and hybris.

Bridgeline Digital, maker of the .NET based iAPPS Web content management system has provided its second quarter 2013 financial results, and iAPPS is giving the company a boost of cash and new customers.

In-Page Analytics innovator, ClickTale has received US $17 million from Amadeus Capital Partners to invigorate product development and company expansion.

Videos have proven to be a good marketing tool, but for e-Commerce websites, they can be used in a more interactive and educational manner and add to the shopping experience.

More enterprise IT buyers than ever before expect e-commerce to be more consumer like, a new hybris study reveals, and nearly all large companies surveyed said their suppliers needed to make their websites easier and more compelling to use. 

This week in the GRC space, IBM released its identity intelligence software, Symantec had a busy week with the acquisition of LiveOffice and its rethink of intelligent information governance, CMSWire’s contributors visited the governance space, particularly around website governance and Qualtrax upgraded to v4.3.

Are customers fed up with poorly trained, outsourced service personnel? Are they tired of spending endless hours on the phone listening to someone read screens? Maybe. We know that many have been turning to things like Google, forums and other online sites for the answers they seek. So how does a business regain the faith of their customers through support?

They join in conversations in the cloud. Salesforce.com has released a SaaS based application called The Service Cloud which can get business back on track with true customer service.

As you know, the art of graphic design takes investment in training, resources and software. Yet, in today's waning economy, companies are wanting ways to do more with less. Design often falls onto the plate of non-designers, like programmers or information architects in an effort to save money, but can suffer aesthetically, as a result.

Open Text, a well known leader in the Enterprise Content Management (ECM) space have announced their financial results for their third quarter which ended March 31.

As compared to the same quarter last year (prior to the Hummingbird acquisition in August 2006) both total revenues and software license revenues were strongly up over 50% while profit sharply dropped 47 percent, related to higher operating costs and a number of one-time expenses.