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Enterprise Cms News & Analysis

Extracting Insight from Unstructured Data

The pace of digital information has resulted in the world's aggregate data doubling in size in shorter intervals than ever before. According to Gartner, about 80 percent of data held by an organization is unstructured data, made up of information from customer calls, emails and social media feeds. Add to this the large volumes of diagnostic information logged by embedded and user devices. While it's difficult to make a proper analysis from organized data, making sense of unstructured data comes with its own challenges.

Organizations now have to study structured, semi-structured and unstructured data sets to arrive at meaningful business decisions, including determining customer sentiment, cooperating with e-discovery requirements and personalizing offers for their customers.

But while sifting through vast amounts of information can look like a lot of work, it comes with rewards.

We're Gonna Govern Information Like It's 1999

2014-21-November-I-Was-Dreaming-When-I-Wrote-This.jpgThe 2014 conference season is drawing to a close, and I’ve had the opportunity to take in what’s happening in information management, from the vendor perspective, the practitioner perspective and the business perspective. And while there were lots of interesting, very forward thinking developments around cloud, SaaS, vertical solutions, mobility, IoT and so on, I walked away with the impression that our biggest unsolved problems are the same ones we had in 1999: finding and sharing the right content, with the right people, at the right time.

Customers Aren't Worried About Data Breaches [Infographic]

2014-20-November-yawn.jpgHere's good news for every company that's careless with personally identifiable information: Your customers apparently don't care.

A new study by global IT association ISACA shows that consumers haven’t changed their shopping behaviors despite a year of retail data breaches — worrisome, the organization maintains, especially with the shopaholic trifecta of Thanksgiving Day, Black Friday and Cyber Monday is just a week away.

It's not that consumers are unaware of the problem. According to the 2014 ISACA IT Risk/Reward Barometer, almost all US consumers (94 percent) have read or heard about major retailer data breaches in the past year. But while three-fourths of those surveyed claim those data breaches have increased their concerns about their personal data privacy, few are doing anything about it.

Microsoft Adds Office Dropbox Support for Android Devices

Microsoft is rounding off a busy month on the Office front with the release of Dropbox support for Android users.

According to an Office blog post, the updates will enable easier editing, access and sharing of Office files from an Android phone. It is also offers the ability to generate and share links to documents in One Drive and OneDrive for Business directly from inside the app itself.

Few Organizations Have Strong Internal Search Capabilities

Why is it so easy to find virtually any information you need with a quick search online and so difficult to find what you need on internal networks? According to a new study (registration required), the problem is pervasive. 

The study, conduced by AIIM — the Association for Information and Image Management — found three out of four information professionals think it is easier to find information outside of their organizations than within. And 25 percent acknowledged their organizations lack advanced or dedicated search tools.

And that’s not all. More than 50 percent of the 415 information professionals polled describe their legal discovery procedures as “ad hoc, manual, disruptive and expensive,” said study author Doug Miles, head of the AIIM Market Intelligence Division.

“These people, and particularly the 28 percent who have no policy or process for legal discovery, could find themselves hit with litigation, or a compliance investigation at any time, and they would be in chaos — very expensive chaos!” he said.

Trending Features In Document Management

The paperless office is still to a large extent a dream. But the possibility of developing paperless processes is a very real opportunity, according to this year’s AIIM annual industry watch research.

The findings are contained in AIIM’s Paper Wars: An Update From The Battlefield. AIIM — the Association for Information and Image Management — is a global community of information professionals. The research is the result of a global survey of 336 AIIM members between September and October of this year.

According to Doug Miles, report author and director of market intelligence, paper documents are still clogging offices and stalling business processes even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs. But the news isn't all bad.

HP Vertica Makes Hadoop Purr

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Whatever has been said about the way HP runs its business, it’s time to turn the page. CEO Meg Whitman and her team certainly have. Hardware on one side of the street, big data and analytics on the other. There’s no need for one business to stifle the other. Each has the right to think for itself and to act swiftly.

HP’s Vertica team has certainly heard the message, and it hasn’t wasted any time. It's announcing Vertica for SQL on Hadoop today. It’s an analytics platform that enables customers to access and explore data residing in any of the three primary Hadoop distros — Hortonworks, MapR, Cloudera — or any combination thereof.

That’s right, the brand or brands of Hadoop you use doesn’t matter at all. And some fortune 500 companies will find this comforting. Because as one manager at a Fortune 20 company told me last week, "We’re using all three kinds of Hadoop because we don’t know which will be dominant."

SharePoint in the Clouds: Choosing Between Office 365 or Azure

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Every time I read about “the cloud” I want to drag out a red pencil and edit the sentence. Why? Because we should really be talking about “the clouds,” plural.

There are dozens of cloud hosting options for SharePoint, beyond Office 365. Amazon, Rackspace and Fpweb offer compelling alternatives to Microsoft’s public cloud for SharePoint online with a mix of capabilities.

What's Going On in the Marketing Suite at Alfresco?

Hats off to Sydney Sloan, who nabbed the top marketing slot at Alfresco Software. The company announced her appointment this morning though, according to her LinkedIn profile, she started her new gig last month.

She is, at least, the third female to land a role in the company’s marketing suite this year. According to their LinkedIn profiles, two of the other executives have parted ways with the company since July.

Sloan joins the open source enterprise content management vendor at an important time in its growth; it’s not only trying to gain market share but to also displace Enterprise Content Management (ECM) incumbents like EMC Documentum, Open Text, and IBM from well entrenched positions at some of the world’s largest companies.

How Accessible is Your Search Application?

2014-13-November-Dyslexia-Center-Christchurch.jpgIt's estimated that one in 10 people has some degree of dyslexia. People with dyslexia have a cognitive disorder which hinders their ability to recognize words. Yet when I brought up the topic of web accessibility with some delegates at the recent J. Boye Aarhus 2014 Conference, I was concerned by the high percentage who had never considered whether their website and intranet search applications met an acceptable standard of accessibility.

The Paperless Office? Dream On

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The paperless office is only a dream, and we should be setting our sights a little bit lower.

That's how Doug Miles introduces this year’s AIIM Industry Watch report on document management, specifically on paper-free processes.

Even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs, most organizations are still struggling against the tide of paper documents that clog offices and stall business processes.

AIIM — the Association for Information and Image Management — is a global community of information professionals.

When Your Organization's Reputation is at Risk

An organization’s reputation is critical to their success (in almost every case). A smart CEO and her board pay attention to the organization’s reputation and take care to nurture, protect and grow it.

A new survey by Deloitte reinforces that obvious truth and states one other truth that should be obvious to us all: “reputation risk is driven by other business risks.”

Microsoft Offers Office 365 Refunds to Some iPad Users

Microsoft is making good on its promise to be more responsive to users' needs ... just not all of them. 

Last week the company released a preview version of Office for Android tablets, along with Office for iPad upgrades and new iPhone apps. Even better, it made all of the options free. You no longer need an Office 365 subscription to edit documents on mobile devices and store them in the cloud (whether it’s OneDrive or Dropbox).

But what about iPad users who enthusiastically signed up before that announcement — and are already locked in to spending $7 a month for an Office 365 subscription?

Want Microsoft Office on Your Mobile Devices? It's Free

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Microsoft wants Office to be at your fingertips at all times, regardless of where you are or what device you use. As a result it has been working at a furious rate to build out Office and Office 365, especially for mobile. Since the Office for iPad release last March, though, one of the glaring gaps has been the lack of an Android mobile edition.

Today Microsoft bridges that gap with the release of a preview version of Office for Android tablets, along with Office for iPad upgrades and new iPhone apps.

Has Office 365 Brought Back Microsoft's Swagger?

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A few years ago I came to scary realization that I am now old enough to look back — and “reflect.”

I'm still not sure that with age comes wisdom, but I am sure that I can see repeating patterns. The new becomes old and all the old becomes new again. My kids’ music selection includes a smattering of re-makes that are Top 40 material today, just as the originals were when I was my kids’ age.

I’ve now witnessed clothing come in and out fashion multiple times (although I sincerely hope bell-bottoms do not return). And this may be just me, but it seems like every other movie that comes out is a re-make.

They say art imitates life. But I'll take that one step further and say technology imitates many of the patterns I have observed over time.

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