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Enterprise Collaboration News, Reviews

A Primer on Cloud Options

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The question for most organizations today is not if they will be moving all or part of their business to the cloud, but when and how. Agility is the name of the game as the demands of an ever-growing global workforces become greater, and a move to the cloud just makes sense -- technologically and for the business.

The advantages of taking your business operations into the cloud have been well-documented: high levels of scalability, a decrease in IT costs and a mobile work environment that allows your employees to plug in and be productive from anywhere. For productivity, most businesses are choosing between two options -- Software as a Service (SaaS) and Infrastructure as a Service (IaaS) -- while some turn to Platform as a Service (PaaS) to create software that is then delivered over the Web.

So how should you decide as a business which setup is best for you? Let’s look at the options.

The New Age of Intranets: Publishing and Content

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The evolution of intranets is happening even as you read this. Last month we took a look at the role planning and corporate communications play in this New Age of Intranets. Today we'll tackle content.

One of the great hassles with intranets is managing and updating content. It can kill what is an otherwise successful intranet. During the planning phase, clients will propose dozens of great ideas of what types of content to be shared. The hard part comes in with obtaining that content -- creating it, approving it, getting it posted -- on a regular basis.

Publishing is critical to the ongoing success of an intranet. When employees consistently see good, valuable and recent content, your site becomes sticky and you will achieve a better return on your intranet investment. Let's take a look at what this requires.

Blame the C-Suite for Your Failed SharePoint Project

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About two out of three organizations complain their SharePoint projects have stalled (26 percent) or failed to live up to their expectations (37 percent).

And it gets worse, according to new AIIM research.

A majority of respondents blame those SharePoint failures on lack of support from senior management.

Remote Workers May Be More Productive ... But Sane?

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Three years after I joined the remote workforce, I'm finally coming to grips with my daily realities ... having two large dogs as co-workers, socializing on email and eagerly awaiting snippets of conversation with any human who crosses my path.

My water cooler friends are fellow parents, who enable me to discuss important topics of the day — like parking, the kids' homework and whether the crossing-guard is OK, after she goes missing in action for a few days.

I started thinking about this after stumbling on a recent study from ConnectSolutions that insists 77 percent of people who work remotely even a few days a month are more productive off site, with 30 percent claiming they are also more efficient and 24 percent claiming they accomplish just as much in the same time.

Nearly one in four of these remote workers are even willing to work longer hours than they normally do on site to so they can accomplish even more. And 52 percent are less likely to take time off when working remotely, even when they're sick.

But are they happy — or, more importantly, sane? 

New Professional Social Network Sets Its Sights on LinkedIn

LinkedIn gives 347 million professionals a virtual venue where they can interact, share ideas and look for new opportunities. But a new social network called Conspire claims it has something even better: an analytics-based venue where professionals can connect more efficiently.

Conspire boasts that it uses analytics on your email addresses to tell you "exactly how to get the best introduction to whoever you want to meet — a customer, employer or investor.”

Open Up Your Digital Workplace

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Who works for your organization?

Employees probably come to mind first, but usually there are also contractors, contingent or seasonal workers, some consultants, agencies that you outsource to, partner organizations or even whole service departments like payroll that are outsourced.

All of these people contribute to what you do and represent a spectrum of relationships. But often our digital workplaces fail to reflect these nuances, instead reducing it to a black or white, “inside the firewall or out.”

The Million Dollar DevOps Question

2015-23-February-Question.jpgEveryone is trying to define DevOps. Whether it's a three page white paper or an annotated diagram/model, this is perilous territory as the most vibrant thing in the DevOps movement is its lack of a singular definition (i.e., a litmus test). Instead of asking "What is DevOps?" maybe we should be asking "How do you DevOps?"

Do Enterprises Need a Secure Texting App?

Texting apps like WhatsApp, SnapChat and Viber are all the rage in the consumer space. But what about texting apps for the enterprise?

With more companies embracing bring your own device (BYOD), it's logical to assume there's a need for a secure enterprise texting solution. As Shaun Smith, technology practice director at Xceed Group, noted, that BYOD has its benefits — as long as companies conduct due diligence and weigh those benefits against the possible risks.

Enter ArmorText, a Reston, Va.-based company that's developing a secure messaging client for the enterprise, targeted specifically at those in regulated markets. The company has already raised nearly $2 million in outside funding.

ArmorText is positioning itself as the answer to BYOD security concerns: It claims its products and services will make BYOD the rule in the workplace rather than the exception.

Too Many Apps: The New World of Information Overload

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“Did you see my post on Yammer?”

“I didn’t see your comments; didn’t you see my email?”

“I knew you wouldn’t see my email, so I sent you a text message … and a WhatsApp message”

“I was waiting for your call; didn’t you see my LinkedIn update?”

It’s only Monday, but I am already behind. I periodically checked email over the weekend. I thought I could short-circuit the stress of dealing with too many messages on Monday morning, but checking email is not enough anymore. Because while I kept my Inbox empty, I didn't keep up with LinkedIn, Twitter and Yammer … and I missed some important developments. 

The Problem with IT and the Digital Workplace

Technology is what drives the digital workplace and yet for many business executives, the IT department is being seen as less and less relevant.

Microsoft Leaks Offer a Glimpse of SharePoint 2016

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Microsoft has started leaking news about SharePoint 2016 — and they suggest the company plans to showcase an early edition at Ignite, its upcoming all-in-one conference for everyone from senior decision makers, IT pros and "big thinkers" and to enterprise developers and architects. 

In a just released podcast, Bill Baer, senior product manager for SharePoint, said the company will offer a look at the latest version of SharePoint at the conference, which will be held in Chicago from May 4 through 8.

10 Collaboration Trends for 2015

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Companies of all sizes have adopted collaboration tools, but many still struggle to find tools that meet all of their needs. The following trends come in part from data and conclusions from a recent survey of over 500 practitioners. Vendors should pay attention as some of the findings show areas for improvement.

Rethinking Work with Office Graph and Delve

Microsoft began rolling out Office Graph and Delve in September of last year and by now, most tenants have access. So now's the time to think about how we can use them in a more conscious way.

Here are five reasons how and why these new tools can change the way we work, and maybe even how we think.

The State of the State of Community Management Report

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The Community Roundtable released its first State of Community Management (SoCM) report in 2010. And in the ensuing five years, the report (and the discipline that it covers) has matured from a collection of disparate practices to a set of measurable competencies with proven business value.

While many community managers still face challenges identified early on -- most notably underfunding of projects -- they now have a set of tools and benchmarks by which to gauge progress, set goals and measure success.

3 Tips to Power Your Knowledge Management Initiatives

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With so much emphasis on how organizations need to be more human to connect with and satisfy their customers, a new report reveals insight around a Gartner prediction that’s decidedly unhuman: "By the year 2020, customers will manage 85 percent of the enterprise customer relationship without ever interacting with a human."

Quoted in the report, The State of Knowledge Management, the prediction sheds light on the growing self-service economy, while illustrating the importance of knowledge management (KM) across the enterprise.

However, the report, developed by thinkJar Research and sponsored by IntelliResponse, also notes 44 percent of organizations still don’t have a KM initiative in place. Further, it shows that 83 percent of customer experience professionals polled understand knowledge management concepts and tools, but still need to learn more and improve.

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