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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

News
The NiCE World 2026 main stage at the Walt Disney Dolphin Resort in Orlando, featuring large LED screens displaying contact center agents at work, flanking the illuminated NiCE World logo. Philipp Heltewig, Chief AI Officer at NiCE Cognigy, is visible on the right screen delivering his keynote address.
NiCE Launches Dedicated AI Innovation Lab to Push Agentic CX to Enterprise Scale
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News
Adobe Inc. corporate headquarters in downtown San Jose, south San Francisco bay area, Silicon Valley.
Adobe Launches CX Enterprise Coworker Agent
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Editorial
Close-up of decorated chocolate cupcakes displayed on a mirrored serving tray. The cupcakes feature pale pink icing with green accents, delicate flower decorations and piped names in pink frosting, creating a festive and personalized dessert presentation.
How AI Personalization Builds Trust — Until It Doesn't
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Three hands hold up speech-bubble signs displaying different customer sentiments — happy, neutral and unhappy — against a soft blue background, illustrating customer feedback, opinions and experience measurement.
What Happens When Customer Feedback Feels One-Sided?
Kristina LaRocca-Cerrone, VP Analyst at Gartner, left, and Jay Wilson, VP Analyst at Gartner, present on stage at the Gartner Marketing Symposium/Xpo in Aurora, Colorado.
Gartner Warns Marketing Leaders: Competence Is the AI Trap
#FORRCX sign in the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee at the Forrester North America CX Summit.
Employee Experience Is Now a CX Variable — And Most Brands Are Failing It
A worker wearing a high-visibility safety vest and hard hat stands in front of an open industrial control cabinet inside a modern facility, inspecting electrical systems and infrastructure equipment. Metal cable trays, utility panels and safety equipment are visible throughout the clean industrial environment.
The Next CX Leaders Will Build Systems, Not Just AI
Large PEGA logo mounted on a wood-paneled office wall, featuring the company's white horse-head emblem with a teal accent above bold white lettering. Blurred plants frame the foreground of the modern corporate workspace.
Pega Launches Pega Customer Engagement Studio for Marketers
Man trying on shoes.
What Larry Joltin, the $500K Shoe Salesman, Can Teach You About Customer Experience
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Articles Tagged "Flickr"

Feature
Article
Customer Experience
Marissa Mayer Celebrates One Year at Yahoo [Infographic]
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Article
Customer Experience
Flickr Gets the Yahoo Upgrade Treatment With Hi-Res Pics and 1TB Storage
Feature
Article
Customer Experience
Feeling Our Way Around a Dark Internet #SOPAStrike
Feature
Article
Customer Experience
HootSuite Extends Its Reach With App Directory
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Article
Enterprise 2.0
Social Media Minute: Beyonce Spikes Twitter, Half of US Using Social Media
Feature
Article
Web Experience
Twitter To Launch Own Photo Sharing Service
Feature
Article
Enterprise 2.0
Mobile Enterprise: iPhone 4 Dominates Flickr, Android Catching Up
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Article
Enterprise 2.0
Social Media Minute: Photo Happy Facebookers, Getting News Online
Feature
Article
Social Media
Social Media Minute: StumbleUpon Hits 12m Users, Facebook's Peak Times
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Article
Social Media
Social Media Minute: Social Networking at Work, TweetDeck Rocks
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Article
Social Media
Social Media Minute: Facebook Gets Flickr'd, @BPGlobalPR Comes Clean
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Article
Digital Asset Management
Cumulus Sites DAM Manager Helps Get Digital Assets to the Web
Feature
Article
Mobile
Bridge Social Networks With Your Mobile Content
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Article
Mobile
Radar and Flickr Enhance the Mobile Visual Conversation
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Article
Social Media
The Social Media Minute (26-Feb-2009)
Feature
Article
Social Media
CoolFlick: A Flickr and Cooliris Mashup
Feature
Article
Web Content
Kaltura Releases Video Editing Module for Drupal
Feature
Article
Web Publishing
The Social Media Minute
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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