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Gartner News & Analysis

Gartner's 10 Technologies That Make Government Smarter

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You may think it's an oxymoron, but Gartner says it is possible to have a smart government. The temptation to be facetious is pretty strong here, but after initial skepticism, we found that what Gartner was talking about is 10 different technologies that can make government more efficient.

Smart governments, Gartner says, are governments that integrate information, communication and operational technologies across multiple domains, process areas and jurisdictions to generate “sustainable public value.”

By using these emerging technologies, which were identified at the recent Gartner Symposium/ITxpo in Dubai, the taxpayers should get some bigger bangs for their bucks.

Gartner Names 5 Vendors That Make CRM Cool

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If you still have doubts whether customer relationship management (CRM) is trendy, hip and cool, put your mind at rest. Gartner just released a list of "cool" CRM vendors.

But notions of coolness aside, what's equally as interesting is the evidence of specialization among CRM vendors and the signals that point to their potential growth.  

Microsoft is No. 1 Software Vendor, Oracle Takes No. 2 from IBM

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With all the talk about Microsoft’s new CEO and the changes he is likely to bring, it is sometimes forgotten that the company is the biggest software vendor in the world. According to new figures from Gartner, Microsoft retained that crown in 2013, while Oracle muscled past IBM to claim the number two spot. 

That is one of the significant points from the Market Share: All Software Markets, Worldwide, 2013 report, which also notes that Salesforce has pushed itself into 10th position from 12th last year. This is the first time that a cloud or SaaS vendor has managed to make it into the top 10 list.

4 Secrets to Successful Customer Engagement

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We're still very much living in the age of the customer. So what can businesses do to increase engagement between employees and customers? Here are some suggestions from Gartner.

Engaged customers are generally better brand advocates. They are more loyal and spend more on that brand. In a report titled "The Four Attributes of Customer Engagement," Gartner researchers stress that it is important to understand the foundation of customer engagement. It defines that as "attracting and influencing of customers" to hold their attention and induce them to participate in a long-term relationship.

Yep, It's Still the Age of the Customer

Still need evidence that Customer Relationship Management (CRM) technology is hot? Then take a quick look at recent research from Gartner, which shows CRM spending in Europe remains strong despite continuing economic problems.

Half of the 102 businesses surveyed in 30 countries and 20 industries in the fourth quarter last year plan to increase spending an average of 2.5 percent on CRM projects this year.

7 Big Problems with the Internet of Things

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Reality is beginning to bite the Internet of Things (IoT). After months of enthusiastic discussion about  the opportunities it will provide and how much it will be worth, many of those looking to play in the IoT space are starting to look at the potential problems, including data management. 

Though everyone knows managing data will be a problem once the IoT is up and running at full scale, few have really considered the potential data storage problems.

G2 Crowd: 'Disrupting' Enterprise Software Reviews

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What do we want to do next? That was the question Matt Gorniak and Godard Abel pondered after their software startup, Big Machines, was sold in 2011 at a valuation of more than $100 million and later bought by Oracle. 

“One of the things that really became evident quickly in our 10-year experience as a vendor is that when you are trying to differentiate software in the marketplace you’re engaging with traditional analysts like Gartner and Forrester,” said Gorniak. “That model is very much based like it’s still the 1980s.”

Digging Inside Oracle's Acquisition Strategy

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Oracle’s latest acquisitions show it believes Software-as-a-Service (SaaS) is for real, that CRM is a major growth space and that it must strengthen its cloud-based applications, analysts told CMSWire.

In December, Oracle, one year after it announced its $871 million buy of marketing automation company Eloqua, announced plans to acquire marketing cloud player Responsys for $1.5 billion

And last month, Oracle, led by CEO Larry Ellison (pictured left) scooped up marketing technology specialist BlueKai for what some say is an estimated $350 million to $400 million deal. 

“The big picture is they clearly see an opportunity to establish themselves as a major force in two places,” said Tim Jennings, chief IT analyst who covers Oracle for Ovum Research. “On a macro level, it’s the broad customer experience space, and specifically, the marketing world.”

IBM, AT&T Extend Partnerships For Enterprise, IoT Security [Infographic]

In the wake of last week’s announcement that IBM and AT&T are getting together to support the development of the Internet of Things (IoT), many have expressed concerns about IoT and security. It seems, though, that both companies anticipated this and have announced plans to develop simplified, single-source network security products.

IBM, Microsoft, SAP, SAS Lead Gartner's BI Analytics Magic Quadrant

Gartner’s Magic Quadrant for Business Intelligence and Analytics Platforms is one of the most dynamic quadrants Gartner produces. It reflects a market that is still growing and intensely competitive. However, all is not well in paradise.

Enterprises are looking to expand the use or even standardize their data discovery platforms for larger business intelligence (BI) deployments. But Gartner reports that many vendors lack the enterprise features around governance, administration and scalability that are required to do this.

Will Alliance with AT&T Bring IBM Closer to the Internet of Things?

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The $19 trillion Internet of Things (IoT) may be closer than you think. Two of the world's biggest companies -- IBM and AT&T -- just entered into a global alliance to develop solutions to support the IoT. 

According to a joint statement from the two US giants, the companies are combining their analytic platforms, cloud and security technologies "with privacy in mind" to gain more insights on data collected from machines in a variety of industries.

The alliance will focus on creating new solutions initially targeted for city governments and midsize utilities — organizations that intend to integrate and analyze vast quantities of data from assets such as mass transit vehicles, utility meters and video cameras, Mobeen Khan, executive director of Mobility Marketing at AT&T Business wrote in a blog post.

5 Reasons Customer Relationship Management Is Still Hot

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Customer relationship management (CRM) technologies may not be making headlines — but they haven’t gone away. In fact, according to Gartner, demand for CRM is growing. To provide integrated customer experiences, businesses are focusing on technologies that enable targeted customer interactions in multichannel environments. 

Will Microsoft Beat the Legacy Enterprise Resource Planning Meltdown?

Gartner recently warned enterprise resource planning (ERP) vendors to move to the cloud or face extinction. Microsoft beat the rush last June, when it pushed its Dynamics GP ERP solution to the cloud. This week it announced that Dynamics GP's next major release will be unveiled in November.

Microsoft Dynamics GP is a mid-market business accounting and ERP Software package that uses either Microsoft SQL Server 2005, 2008 or 2012 to store data. The current version of Dynamics GP 2013 (Version 12) was released by Microsoft in December 2012, evolving from a pure client-server application to a web-enabled application.

Think the PC is Dead? You May be Right

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Wall Street must be pretty muted today. It has been a bad week with a lot of big companies calling out some pretty miserable results. IT companies are no exception, but we’re not going to talk about Twitter here. Instead, we’ll simply say Sony’s figures were so bad, that it has decided to pull out of the personal computer market.

It has also decided to pull out of the television manufacturing space, but we don’t really care about that. But PC’s are different though and the announcement by Sony comes just a day before Gartner published figures to show that the European PC market is down another 4 percent.

There are no recent figures for the US market yet, but they should land soon. While analysts will be looking desperately to find a silver lining, it’s a good bet that those figures are going to be pretty poor, too.

All that stuff about the death of the PC ... Maybe it really isn't exaggerated.

Will Disruptive Cloud Computing Kill Enterprise Resource Planning?

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It’s a just about a cliché at this stage to note that cloud computing has been one of the big technology disruptors in recent years. However, according to Gartner, the best — or worst, depending on your perspective — has yet to come. It seems Enterprise Resource Planning (ERP) applications are doomed to legacy status or even the trash bin.

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