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Gartner News & Analysis

Chaos in the Video Content Management Market

Enterprise video content management (VCM) doesn't really fit into enterprise content management (ECM). So it's not all that surprising that it has now developed its own space, however chaotic that may be.

According to Gartner’s latest Magic Quadrant for Video Content Management, the video content management market is immature. But it is developing rapidly, driven by parallel technologies like customer relationship management (CRM), enterprise collaboration technologies and e-commerce. And companies like Qumu, Panopto and Kaltura are leading the charge.

Inside Acquia's Gartner Ascension, Web CMS' Next Road Trip

web cms, Inside Acquia's Gartner Ascension, Web CMS' Next Road Trip

The verdict's been in a while now regarding Gartner's Magic Quadrant for Web Content Management Systems.

The question now is where does the space go from here? Where's the innovation in 2015?

The convergence of content, community and commerce will continue to fuel innovation, the CMO of one of Gartner's leaders told CMSWire.

"Open platforms will unify these pieces into one cohesive customer experience, where content-driven brand stories will seamlessly integrate with commerce portals on sites," Tom Wentworth, CMO of Gartner leader Acquia, told CMSWire.

The proliferation of digital experiences will continue to become more contextually relevant, Wentworth also said, because marketers will "break down silos of data to paint a more complete picture of what a customer wants and needs at a specific time and place."

A longtime Web CMS user, meanwhile, said he hopes vendors will make a deep dive into analytics capabilities in the coming year.

Smaller Firms Nip at the Big Dogs in Gartner's Portal MQ

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Gartner cited six trends in its Magic Quadrant for Horizontal Portals, including a convergence of portal and Web Content Management (Web CMS) needs across enterprises. In addition, long-time traditional, portal vendors and their bloated, unwieldy architectures are losing ground to smaller, lighter portal vendors.

As evidence of both trends, just look at the companies who made it into this year's MQ: Ektron, Jahia, Sitecore, Squiz and WordPress.

6 Trends Dominate the Portal Space, Gartner Claims

In recent weeks we have spent a lot of time talking about data search and discovery. While there are many ways of finding content, access through portals is still one of the major pathways. This week, Gartner has published what it believes are the top horizontal portal vendors in a market that is changing rapidly.

While there are many trends in play, one of the most notable, Gartner noted, is convergence of Web Content Management (WCM) demands through lean portals that are also incorporating social technologies in the enterprise.

London Firm Bets Money on the Internet of Things

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Gartner expects the Internet of Things (IoT) will be driven by small entrepreneurs rather than big tech companies. And that means funding for those entrepreneurs is going to be crucial.

So far, compared with the funds available for start-ups in other areas like social or information management, there is relatively little investment in IoT start-ups. However, Reply, a London-based consulting, systems integration and digital services company, is taking up the torch and setting up a new trans-Atlantic initiative called Breed Reply.

Start-Ups - Not 'Enterprise Elephants' - Lead the Internet of Things

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The Internet of Things (IoT) was a hot topic at last week's Gartner Symposium/ITxpo 2014 in Orlando, Fla. and the focus of new research released during the event.

Pete Basiliere, research vice president at Gartner, said the organization’s latest Maverick research shows innovators, tinkerers and entrepreneurs — otherwise known as “makers” — will drive the growth, use and acceptance of the Internet of Things, and not “enterprise elephants.”

In fact, Gartner predicts that by 2017, 50 percent of IoT solutions will be created by companies that are less than three years old.

Small Fish Makes Big Leap in Gartner's WCM Rankings

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Acquia made the biggest leap in Gartner's Magic Quadrant for Web Content Management (WCM) this year, jumping from a "visionary" to a "leader" in a web software space packed with giants.

Gartner Research grouped the Burlington, Mass.-based company of about 500 employees into the WCM leaders space alongside returnees Adobe, Sitecore, Oracle and HP. Also making a surge was IBM, which jumped from last year's "challengers" pool into the leaders category.

SDL and OpenText got the boot from the leaders group, both being named by Gartner as "challengers." Microsoft stayed put in the challengers division.

Top 10 Strategic Tech Trends for 2015 #GartnerSYM [Infographic]

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Can’t get enough of lists? Another Top 10 was revealed during Gartner’s Symposium/ITxpo 2014 in Orlando, Fla., this time focusing on technology trends for the coming year. 

“It all starts with digital business,” said David W. Cearley, Vice President and Gartner Fellow. “Welcome to your digitized future.” In presenting the trends, Cearley noted that strategic trends are those likely to have the biggest impact in the next three years.

The 2015 trends fall into three groups:

  1. Merging the Real and Virtual World
  2. Intelligence Everywhere
  3. Emergence of the New IT Reality

Gartner ECM MQ's Challengers, Niche Players and Visionaries

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What’s the difference between a Gartner Magic Quadrant (MQ) Leader and Challenger? A Challenger and a Niche Player? A Leader and a Visionary?

These may sound like trick questions or something for which you have to do homework.  But relax … Gartner did the research and we’ve got the answers. So if you’re interested in how enterprise content management (ECM) vendors rate in this year’s MQ, and what that might mean, read on.

Why CEOs and Other Top Execs Need CIOs - and the IT Team

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As a customer-focused business leader, you may not like IT. You may even think everyone in the IT department is socially awkward because they spend more time interacting with computers than people.

But whether you like it or not, if you want to close sales you’re going to have to invite IT to your business meetings.

Perish the thought that anyone from IT will sit in on a sales call. However, it's important to sit down with your IT team and listen to what each person has to say about the state of your technology. Otherwise, there’s a pretty good chance you won’t have to worry about sales calls.

There won’t be too many of them.

Top 10 Strategic Predictions for 2015 and Beyond #GartnerSYM

Gartner’s Symposium/ITxpo 2014 in Orlando, Fla. is in full swing — and the Twitter stream is abuzz with snippets and quotes from keynotes and sessions focusing on a digital first world, business units as technology startups, the rise of smart machines and digital humanism – all feeding the event’s theme around digital business.

This morning Microsoft CEO Satya Nadella seemed to captivate the audience during a packed keynote. He emphasized that the company wants to excel at "productivity, broadly defined" and "getting the platforms right." He also stressed the company's commitment to the Internet of Things, noting:

Of course, no Gartner gathering is complete without predictions. Daryl Plummer, vice president and Gartner Fellow, gave attendees a peek at Gartner’s Top 10 Strategic Predictions for 2015 and Beyond and how they impact the strategy and direction of IT and business.

Entitled, “Digital Business is Driving ‘Big Change,’” Gartner’s list makes it clear that, for businesses to survive in the digital world, they need to invest in customer experience and people.

Gartner MQ for ECM: Why the Leaders Stand Out

It’s not unusual for an analyst to describe Enterprise Content Management as a mature technology. Or even to go so far as to call it “boring,” as analyst Alan Pelz-Sharpe did a few years ago when he was employed by the Real Story Group.

And he meant it in a good way. For many years ECM systems were huge headaches that seldom delivered as promised and now, for the most part, they do. The basic requirements, as you’ll see as you read on, are practically a given.

But as new technologies emerge and the way people work changes, so must the solutions that ECM vendors deliver. While Social was brought into the mix a few years ago, the direction now is toward “content in context” which means that user experiences will be personalized according to individual needs. Gartner said that by 2017 as much half of all business content will be nontextual, which will necessitate that analytics be part of content management.

In addition Gartner sees the requirements of an ECM solution evolving from “the right information, to the right person, in the right format, at the right time, on the right devices" to include the context of a particular business process.

It’s worth noting too that the ECM market grew 8.6 percent in 2013 meaning that it is continuing to bring new value and win interest from new customers.

Connecticut Judge Gives Gartner More Time to Answer Lawsuit

Don't expect a quick resolution of the lawsuit that pits NetScout Systems against the Gartner Group. Just yesterday, Connecticut Superior Court Judge Charles T. Lee approved the request of Gartner attorneys to extend the deadline to respond.

The decision pushes the deadline for Gartner to respond to Oct. 20 — and pushes the deadline for Netscout to respond to Dec. 22.

In a motion for extension of time to plead, Gartner attorneys Frederick Gold, Andrew Zeitlin and Diane Polletta explain they need additional time to respond to "undertake appropriate factual and legal analysis" and prepare an appropriate response. Netscout attorneys Michael Blanchard and Jason Frank did not object, as long as their client received a reciprocal extension.

The Metamorphosis of the Social Enterprise

2014-26-September-Change.jpgThe Social Enterprise is dead … but it hasn’t disappeared. Rather, it has been replaced by a remarkably similar concept: the Digital Workplace. According to Gartner, the Digital Workplace "enables new and more effective ways of working, improves employee engagement and agility, and exploits consumer-oriented styles and technologies."

Is Microsoft Even Pushing SharePoint Users into the Cloud? #SPTechCon

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BOSTON -- The cloud. SharePoint.

Wait, what? Not me. Not us. Not anytime soon, if ever.

That captures some of the sentiment we heard here among the nearly 1,000 people at the SharePoint Technology Conference at the Boston Park Plaza hotel.

David Maldonado, an analyst programmer at the University of New Mexico's health division (pictured with co-worker Erin Youtzy), came up with a few words to answer the cloud proposition in SharePoint: "HIPAA. Personal information. Health records."

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