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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Concept image of a humanoid robot sitting alongside human call center agents, symbolizing AI-powered customer service working with people.
Quant Launches Agentic AI to Fix Broken Customer Service Loops
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Editorial
A group of meerkats standing closely together on a rock, alert and looking in different directions.
6 Reasons Integrated CX Teams Outperform Silos in Uncertain Times
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Editorial
A bright green-headed mallard duck swimming among a large group of darker coots on a sunlit lake.
What Is the Best CX Leadership Model for You?
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Colorful fabric straps woven together on a wooden surface, symbolizing integration and connection.
CX Leaders: Integration, Not Budgets, Define Your Next Advantage
A hiker reaches out a hand to help another climber up a rocky cliff, symbolizing trust and support.
Customer Retention Begins With Trust — for Customers and Employees
Two children wearing yellow sweaters blowing bubbles outdoors on a sunny day, holding bubble wands and bottles.
Beyond the AI Bubble: How Specialization and Human-AI Synergy Will Drive ROI
Federal Trade Commission Building, Washington, DC.
FTC's Historic $2.5B Settlement Forces Amazon to Rethink Customer Experience
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Want Real AI Impact in Digital Experience? Fix Your Data Silos
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Why Chasing New Customers Could Sink Your CX Strategy
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Articles Tagged "India"

Feature
Article
Social Business
Facebook Growth Fueled by Asian Countries, but Challenged by Infrastructure & Regulations
Feature
Article
Mobile
Intel Officially in Smartphone Business with Release of India's Lava Xolo X900
Feature
Article
Information Management
Microsoft Lands its Biggest Education Cloud Services Customer: The Indian Government
Feature
Article
Information Management
APAC, Latin American Enterprises Most Aggressive in Cloud Adoption
Feature
Article
Information Management
BPO Firms in India & China Face Challenges From New Privacy Laws
Feature
Article
Enterprise 2.0
India's HCL Technologies Sets Up Enterprise Mobility Lab in Singapore
Feature
Article
Enterprise 2.0
Mobile Enterprise: China's Usage Explodes, Email a Top Activity
Feature
Article
Information Management
IDC's 2011 APAC Predictions: Focus on Analytics & Cloud Computing
Feature
Article
Enterprise CMS
EMC Documentum Wins Best CMS Award in India
Feature
Article
Open Source CMS
Red Hat Doffs its Open Source Cap to the Kerala Government
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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