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Information Management News & Analysis

The End of Knowledge Management is Already Here

Despite what people think, the end state of knowledge management is already here. All future things are uncertain and that is not going to change no matter how much information, or how many artifacts, you have at hand. Entropy dictates that the problems of uncertainty multiply with the increase of information or artifacts.

EMC Documentum Group Changes Its Name and Leader

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First off, we know that the division of EMC which owns Documentum is actually called IIG, or the Information Intelligence Group. At least until now that is. Tweets from IIG’s partner pep rally, held earlier this week, reveal that the division, which most simply call Documentum, will now be named the Enterprise Content Division. This has been confirmed by a conference attendee.

So now it’s EMC ECD, got it? If not, no worries, just keep calling it Documentum. The new names never seem to stick.

Google, VMware Partner for Hybrid Cloud Computing

Google announced today that it has inked a new partnership deal with VMware that should give its public cloud services a considerable boost in the enterprise.

According to a statement issued by the two companies, VMware is making four Google cloud services available to enterprise customers through its vCloud Air hybrid cloud. The services include Big Query analytics, Google Cloud Storage, as well as Google Datastore and DNS services.

Risk Management: Put Paranoia In Its Place

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One of my favorite songs is "Destroyer" from The Kinks. It's one of the first songs I remember from my early radio days and it fit my mindset at that time.

There's a red, under my bed
And there's a little green man in my head
And he said, 'you're not goin' crazy, you're just a bit sad
'Cause there's a man in ya, gnawin' ya, tearin' ya into two'

Silly boy ya' self-destroyer
Paranoia, the destroyer

Every second or third project that I'm on, I hear that song in my head. It starts when a client is describing a process that includes decades of checks and cross-checks that have been added over time. Each requirement probably has an interesting story behind it, but the stories are lost.

Information Governance Revisited

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Information governance is in the air.

Two days after my last article published, “Push for Strategic Governance in Information Management," Forrester Research released a report called “Reboot your Information Governance Program with an Outside-In Perspective.” Cheryl McKinnon (@cherylmckinnon), an old friend, lead the creation of that report and followed it up with a blogpost, “Information Governance: Not a Product, Not a Technology, Not a Market.”

McKinnon and her colleagues suggest that we view information governance “as a corporate objective, enabled by programs, projects, priorities, people and technology.” This aligns well with my recommendation to take a strategic approach to information governance.

Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (28-Jan-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Live SharePoint Video

Join CMSWire and RAMP on Feb 3rd for a one-hour webinar to learn more about how enterprise video is going live.

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Office 365 Shines, But What About Microsoft Windows?

You’d have to be a forensic accountant to understand Microsoft’s financials. However, a few things are clear from this week's second quarter earnings release.

The first is that the Redmond, Wash.-based tech giant is starting to make serious ground in the cloud space. The second is that CEO Satya Nadella’s strategy of revamping and remarketing Windows is needed more than ever. The third: there's no beating Office 365, at least for the moment.

While the numbers triggered only tepid enthusiasm from the financial markets, from an IT perspective there are a lot of positives that show Nadella’s strategy of moving Microsoft from packaged software company to cloud-based software provider is beginning to pay off.

Microsoft's Play to Rule Analytics' 3rd Wave

One billion Excel users may not sleep tonight. It won’t be a problem that keeps them awake, but a new toy. And, get this -- it’s free.

Today Microsoft introduces a new Power BI -- a service that helps users bring data in, wring value out and visualize the results. It’s geared toward line of business users, not data geeks, and may be pivotal in helping enterprises usher in a “data culture.”

Some may see this new data culture as Microsoft’s birthright (sort of) given that 1 billion workers use Excel today and that analytics is a natural progression. But Microsoft certainly isn’t taking anything for granted. “We’re lowering the barriers to entry by removing the friction and greasing the gears,” said James Phillips, general manager, data experiences at Microsoft. 

Search Isn't Dead, It's Gone Incognito

2015-27-January-Search-Team.jpgThere are 185,000 results on Google for Mark Twain's line,  “Reports of my death have been greatly exaggerated.” The same can be said for search.

6 Best People Practices In ECM

Surprise, surprise. Nearly half of the companies that responded to research by nonprofit knowledge consultancy APQC report their organizations are poor content managers.

While firms are gravitating toward the slickest, newest technologies, nothing can replace a well-developed enterprise content management strategy (ECM), the research found.

Furthermore, less than 20 percent blamed technology. The problem, they concurred, lies with issues around change management, organizational structure and accountability, the report noted.

Where Document Management Went Wrong

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Ask anyone who works in an organization and they'll tell you: managing business information well is a struggle. This is true for structured data (like customer, product or transaction information in enterprise systems), but even more so for unstructured data, e.g., the innumerable documents to be found piling up everywhere in an organization. And no matter what new technological advances get introduced or governance frameworks get published or industry group gets created, managing documents well appears to be getting harder and harder and we seem to be getting worse and worse at it.

Adobe FormsCentral Quietly Exits the Room

After just about three short years on the market, Adobe FormsCentral is calling it quits.

According to a post on the Adobe Acrobat blog, its web form builder software will officially be “retired from service” on July 18, due to lack of interest.

“Despite enthusiastic use of FormsCentral by many of you over the past three years, we’ve found that there hasn’t been as much demand for this type of service as we anticipated,” stated the post, written by Rebecca Staley, a member of the Acrobat marketing team.

Week in Review: No More BYOD + Egnyte Ups EFSS Stakes

Ready for the CX battle?
One awful customer experience taught us lessons.

Mark Cuban: Wired for Competition
CMSWire's Bill Sobel sat down with the legendary NBA owner.

Forget BYOD, HP Says
HP doesn't want your personal devices at work.

Terminate the Status Meeting
It's time for more productive gatherings in the workplace. 

Stealing Box's Thunder?
Can Egnyte light an EFSS fire? 

US Crackdown on Cybersecurity
Security experts analyze President's State of the Union. 

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Turn Weaknesses of the Cloud into Strengths

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It wasn't long ago that CIOs balked at storing data in the cloud, citing the risks of data breaches, regulatory violations, higher costs or other show-stoppers.

Over time that view has changed, but perhaps less than you'd think.

In an instant poll of the audience members at yesterday's CMSWire webinar on Enterprise Content Management (ECM) strategies, 73 percent of the participants said their companies limit or prohibit cloud-based document storage. Only 26 percent said they store high-value or high-risk documents in the cloud.

Blame People for Cloud Downtime Woes

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People are among the top concerns for public clouds. They make mistakes. And those mistakes lead to downtimes.

The findings come from CloudEndure's first survey of IT professionals in North America and Europe, "2014 State of Public Cloud Disaster Recovery."

Specifically, the 116 IT pros ranked human error is right up there with application bugs and network failures as the primary risks to system availability.

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