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Customer Experience

CMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.

Customer Trust in the Experience Era Starts Behind the Scenes

The Automation Era Is Over. Agent Empowerment Is What Comes Next.

NiCE World 2026: The Platform Vision Meets the CX Practitioners

NiCE Launches Dedicated AI Innovation Lab to Push Agentic CX to Enterprise Scale

Adobe Launches CX Enterprise Coworker Agent

How AI Personalization Builds Trust — Until It Doesn't

What Happens When Customer Feedback Feels One-Sided?

Employee Experience Is Now a CX Variable — And Most Brands Are Failing It

The Next CX Leaders Will Build Systems, Not Just AI

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Alert: What's Coming for Open Source CMS in April 2010

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Open Source Enterprise Portal GateIn 3.0 Has Been Released

About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community