Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Kyle Short News & Articles

No Small Task: Migrating Content to a New CMS

Your team has gone through the initial discovery analysis and you have selected your new web content management system. All is going well as you kick off the planning until someone on your team asks, “What about the content migration?”

You look to your agency and they just shake their heads, your guys from IT are staring back at you wide-eyed and your CMS vendor stutters back in response, “Uh..uh..uh well, that’s usually the customer’s responsibility.”

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