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Mobile News & Analysis

Microsoft, Apple Offer Discounts to Lure Customers #BlackFriday

Thumbnail image for holiday techBargain hunters are plotting their strategies to find the best pre-holiday deals, online and off. Two options to consider: the Apple and Microsoft stores.

Each one is offering potential savings of hundreds of dollars on the latest tablets, computers and software. The one-day Apple deals start at 12:01 a.m. PST on Black Friday in the United States, but Microsoft's sale is already up and running.

Join the Shift: Think Mobile-First for Customer Engagement

Customer Experience, Join the Shift: Think Mobile-FirstThere’s a hot debate right now about which device currently holds the “first screen” crown. Some argue it’s still TV, while others believe mobile is taking the reigns. Whether or not you agree that mobile is destined to supplant the television as the main screen for delivering and consuming content (and no matter what you believe, rest assured that TV -- and its value to brands -- isn’t going anywhere), there’s no doubt that mobile has become a highly sought-after screen for advertisers and audiences alike. So much so, that it’s increasingly at the center of entire campaign strategies.

Will PrimeSense Acquisition Bring 3D Sensors To Apple's 2014 Lineup?

Apple finally confirmed this weekend that it acquired PrimeSense, the Israeli company that developed the Kinect 3D motion sensor for Microsoft. So what does the deal mean in practical terms?

Having miniaturized its sensors, 3D gesture tech will likely end up in future iPhones and iPads. Expect future generations of these products to offer advanced depth perception and perhaps face and feature recognition, as well as a new range of gestures available without touching the device.

Xbox One Sells A Million, Microsoft Grapples with Social Media Backlash

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Microsoft's new Xbox One console has been branded as the ultimate games and entertainment machine.

The hard reality of those ambitious claims is now biting hard, as early buyers find poor gaming experiences, expensive in-game-content demands and issues with the TV and entertainment features. But Microsoft is handling the complaints well and trying to minimize disruption for users.

Buy Tech Products on Launch Day at Your Own Risk

xboxone_thumb.jpgToday's Microsoft Xbox launch comes with a required two-gigabyte update to access the most basic of the console's features. Owners are effectively left with an expensive lump of plastic and silicon without it.

Similar mandatory or essential updates were needed for Sony's PlayStation 4 and the Nintendo Wii U. Even Apple's latest iPhone 5S had a day-one bug fix update for iOS 7.

How long before day one updates become a horrific feature of all technology launches, with vendors shipping effectively useless products?  And what happens when that update fails?

5 Major Differences Between Xbox One and PlayStation 4

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The tech pages have been buzzing with gaming news in recent weeks, thanks to new consoles from Microsoft and Sony. But if you're not a loyal fan, which one should you choose? 

These five factors — and some simple truths the manufacturers probably don't want you to know — could sway your buying decision.

M-Files v10 Tackles Enterprise Content Management User Adoption Problems

M-Files, an enterprise content management solution, ends a successful year with this week's release of v10.0. With it, M-Files tackles the problems of traditional, folder-based enterprise content management (ECM) navigation, as well as the problem of developing hybrid cloud-on premises systems. Both issues create considerable problems for business users with limited technology skills, impeding user adoption, the company reports.

Microsoft Enables Remote Office Apps Control Through Windows Phone 8

Microsoft has announced the release of a new app that lets you control Word, Excel and PowerPoint from a Windows 8 phone. The company called this the beginning of a move to push the productivity space to a “diverse society of devices.”

In the Age of Cloud, Big Data, Mobile and Social, Could Amazon Emerge a Leader?

When EMC CEO Joe Tucci addressed a crowd of 15,000 attendees at EMC World last year, he made a somewhat startling prediction: a number of today’s computing giants won’t survive the current period of disruption.

Amazon Updates Fire OS to 3.1, Announces Cloud Streaming Games

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Kindle Fire users can update their tablets. Amazon is bringing a major refresh to the device's operating system that offers improved management of books, newspapers, magazines and apps.

Also added is Goodreads support, allowing users to find and discuss recommended books, plus second screen support for PlayStation consoles and Samsung TVs to bring video on the big screen.

But the most disruptive news from the giant today comes in the form of AppStream, a new service that allows intensive games or apps to play on any device. This, in time, could threaten premium hardware sales and games console launches.

Smartphone Users Frustrated with Customer Service, Report Claims

Consumers talk to companies through many channels — and they expect the company to know the details of their experiences with customer service, regardless of the channels involved. This expectation of “contextual customer service” is one of the findings in a new survey on customer service expectations for smartphone owners. 

Sony's PlayStation 4 Launch Signals a New Era of Connectivity

ds4_controller.jpgWhile new tablets and smartphones launch monthly, game consoles arrive once every six or so years. Does Sony's new PlayStation 4 still have a place in our more portable world?

Its midnight launch saw thousands of Americans heading home with a box full of raw processing power that will be sitting under millions of TVs this holiday season. But what does the future hold for Playstation 4 and rival Xbox One? 

One Dropbox for Business, Personal Accounts

Dropbox for Business Integrates Personal AccountsDigital workers are constantly discovering ways to run work apps on their own mobile devices. But Dropbox is addressing the reverse problem with its latest update.

Dropbox for Business accounts can now access personal accounts so people can access their own files next to the ones they use for work. Convenient — or two worlds colliding?

Apple Releases iOS 7.0.4 Update to Squash Bugs

Apple is pretty coy about its technical failings, leaving highly ambiguous terms in the update documentation. While it is not the only company that does this, you have to wonder why. Wouldn't it be helpful if companies just told users why they needed an update?

That issue aside, if you've been having issues with iOS 7, this new update could  solve them. While the software engineers are squashing those bugs, the hardware design teams are preparing for next year's models.

Mobile Device e-Discovery: Can Your iPhone Keep a Secret?

Information Management, Mobile Device e-Discovery: Can Your iPhone Keep a Secret?Your email is blowing up. Your phone is buzzing. You are not even done with your commute and you've already lined up two conference calls, a chat session and a cooperative exchange of Google Docs. You know you are forgetting something so you flip to your to-do list app, then your calendar, then back to your to-do list. And finally you remember that it’s in your reminder app. You want to throw your phone out of your car but you are also terrified of that thought because your phone is your office when you’re away from your desk.

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