Oracle News & Articles

Earlier in the week, we took a look at Gartner’s Magic Quadrant for Customer Service Contact Centers and found that business applications for the customer service and support (CSS) were obsolete in many cases. Today we will take a look at the companies that made it into the Leaders Quadrant.

Yesterday, in the first part of our look at Gartner’s Magic Quadrant Customer Service Contact vendors, we saw many are struggling to understand Social CRM. Among the vendors that were pushing it forward was Oracle, with products like WebCenter, for which it has released the lastest version of WebCenter Sites.

The release this week of Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, which ties in with this month's theme at CMSWire of mobile CRM. In this report, though, Gartner finds a market that is conflicted and fragmented, developing slowly and where business applications for the customer service and support (CSS) function are largely obsolete.

Here’s another announcement form Collaborate 2012 that, while not earth-shattering, is still interesting -- and useful. Oracle and TEAM, a systems integration vendor and specialist in Oracle WebCenter, have announced that it has released an email manager for Oracle. With it, Oracle users will be able to manage their email through Oracle’s WebCenter Content Records.

This week is Oracle Collaborate 12 and, needless to say, there are a number of interesting news items form it, not least of which are general upgrades to JD Edwards, including its compliance offerings and reporting abilities. Q Software has also announced upgraded reporting for JD Edwards, while elsewhere Aruvio upgrades its GRC platform.

You got nothing, if you don’t have content. No number of business applications are going to help you do you business if there’s nothing for them to work on. Oracle, which has a vested interested in companies using business applications, have upgraded its productivity kit to make content creation easier.

If you were to look at the business pages of any major newspaper in the past couple of days, you’d swear IT was in meltdown. The reactions to the Q1 figures for both IBM and Intel have pushed stock markets down. However, while the stockholders might not be getting what they want -- no tears shed here -- the IT areas that we know, love and like have all performed despite difficult times in Europe.

At Oracle OpenWorld in Japan, Oracle announced new BI applications certified on Oracle Exalytics and supported on iPad and iPhone devices, a new release of the Oracle Enterprise Performance Management System, and the general availability of Oracle Endeca Information Discovery.

IBM continues to pursue its Big Data ambitions, this time with an upgrade to its flagship DB2 to v10 along with InfoSphere Warehouse 10 that integrates with Big Data systems and compresses data into tighter spaces.

Earlier this week we saw that increasing enterprise demands for different kinds of business intelligence is stretching vendors to come up with software that will keep business users happy. The result is a software space that is currently characterized by innovation and change, according to Gartner’s recent Magic Quadrant for Business Intelligence 2012.

Despite difficult economic times, the business intelligence (BI) market continues to grow. According to Gartner’s recently published Magic Quadrant for BI, while the market will grow at a compound rate of 8.1% annually until 2015, because the number of different things that enterprises are looking for BI solutions to do is also growing, vendors are struggling.

My previous post discussed the three ECM vendors (EMC, IBM and OpenText) that Ovum named as Market Leaders in its report: “Decision Matrix: Selecting a Content Management Application Vendor.” With this article, we'll take a look at the vendors named Market Challengers and Followers.

Oracle is on the acquisition path again, just a few weeks after it closed the RightNow deal. This time Oracle is adding to its public cloud by purchasing talent management solution provider Taleo for a price of US$ 1.9 billion.

Users of Oracle's 11g enterprise database can now wade into their mountains of data with a new set of analytic tools to find the business data and insight gold within the endless steams of information.

 After a short delay, Oracle has completed its deal to acquire RightNow, a cloud-based provider of call center automation, sales force automation and customer relationship management solutions.