Records Management News & Articles

By month three, everyone is uncomfortable. Don’t take it personally, but do manage it. This is no time to slow down. Doggedly move forward.

What Makes Customer Communities Tick
What makes people join? Why do they stick around? Check out these customer communities insights. And watch the replay of our recent Google #CXMHangout on Customer Communities -- it's not to be missed!

Social Business: Then and Now
Deb Lavoy has been a prolific writer on the topic of Enterprise 2.0. In 2010 she talked about how social media was changing Enterprise 2.0. This week she goes further looking at the real drivers of employee engagement.

He Said, She Said: Records Management in SharePoint?
Joe Shepley says you can't do records management in SharePoint. Mimi Dionne fiercely disagrees. Read her take on the SharePoint/Records Management debate.

Tweet Jam: Customer Communities
Join CMSWire on April 24th 10am PDT, 1pm EDT, 1700 GMT for our #CXMChat Tweet Jam. The topic -- Building successful customer communities. Read the Tweet Jam questions and see the experts who will be tweeting. Mark your calendars!

Most Popular

• Is SharePoint a Failed Vision for Collaboration?
• Salesforce.com Takes Lead Over SAP in CRM Market Where SaaS, Apps Dominate
• Microsoft Offers 3D Visualization For Business Intelligence, Big Data Analytics
• Is Proprietary Software Better, Safer than Open Source?
• How to Create a Culture of Customer Centricity

Editor's Picks

• How Will Customer Experience Management Keep Up with Channel Independence?
• Two Rules of Community Engagement - The Secrets of an Evangelist
• Webtrends Debuts Action Center for Streams Remarketiing
• From Requirements to Technology: An Approach to Build SharePoint Solutions
• Discussion Point: Marketing Automation - Feature vs Platform
   

Around the Web

• Four Disruption Themes for Business
• The One Conversation Tool That Will Make You Better at Absolutely Everything
• Innovative Analytics Boosts Organizational Edge
• Too Much Like-Mindedness Hurts Companies, and the Country
• What Would Ashton Do—and Does It Matter?

Featured Events (all events | post your event

• Apr 24 -- CMSWire's April Tweet Jam: Growing and Engaging Communities #CXMChat
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013
• May 14 -- Webinar: One-to-One Marketing Made Easy with Big Data
• May 20 -- Optimization Summit Boston 2013

Featured Jobs (all jobs | post your job)

• Enterprise Business Development Manager in San Francisco at Zmags
• Senior Associate Games Analyst in New York at Arkadium
• Content Marketing Manager in San Francisco at Xerox
• Marketing Content Manager in New York at Interbrand
• Project Manager in Kuala Lumpur at Teradata

A sober response to a sensational post.

It all starts with a “discovery program framework” -- which is just a glorified checklist. But it’s proven to be one heck of a useful checklist for those organizations who are addressing litigation readiness, compliance and e-Discovery.

Plan Your Social Business
We talk about it, businesses strive for it, but we've a long way to go before "social business" becomes just "business". And while we're here, take a minute to consider the "problem" with social according to Symon Garfield.

Is Your Community Successful?
Here are 5 signs your customer community is working, and 3 community adoption issues you might need to work through to achieve success. 

Managing Your Records the Right Way
Most organizations aren't doing records management right. Take a look at one journey through a records management implementation to gain some insights and best practices.

CXMChat Tweet Jam
With our Google Hangout successfully completed (watch the #CXMHangout video replay), we'd like to switch your attention to our upcoming April 24th Tweet Jam. The topic -- Building successful customer communities. Stay tuned for more details.

Most Popular

• Is SharePoint a Failed Vision for Collaboration?
• Forrester's Wave: WCM for Digital Customer Experiences, Adobe, SDL, Sitecore Top the List
• The Good, Bad & Ugly: The Impact of Customer Service [Infographic]
• eXo Upgrades Open Source Social Platform, Focus on Mobile, Collaborative Capabilities
• Social Business is Still Early Days; Major Disruption Headed Our Way

Editor's Picks

• You Can't Do Records Management in SharePoint
• Forrester Report: How to Create Thought Leadership to Help Your Brand
• Introducing the Community Director
• Salesforce Releases Mobile App Development Platform Services
• 5 Signs Your Customer Community Is Working and The Metrics to Prove It

Around the Web

• 4 Exercises To Improve Internal Collaborative Planning
• How to Build an Online 'Cult' of Customers
• What Would You Give up to Get Back?
• Avoid the "All Listen And No Action" VoC Program Trap
• 11 Inspiring Quotes From Sir Richard Branson 

Featured Events (all events | post your event

• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles
• Apr 24 -- CMSWire's April Tweet Jam: Growing and Engaging Communities #CXMChat
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• Apr 29 -- Document Strategy Forum
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013

Featured Jobs (all jobs | post your job)

• Senior UX Designer in Massachussetts at Bridgeline Digital
• Experience Designer in Seattle at Adobe
• Content Strategist - Developer Content in California at Facebook
• Surface Business Manager in Washington at Microsoft
• Managing Editor, Content in California at LifeLock

In the last post, I called it like I seen it: SharePoint out of the box can’t do records management. 2007, 2010, 2013 -- none of ‘em left to their own devices are worth much when it comes to automating the retention and (more importantly) disposition of your records according to the retention schedule.

Let’s start this admittedly provocative post with a question: Anybody out there actually doing records management in SharePoint?

Last week, new research from AIIM showed that despite everything, the paperless office is further away that it ever was. Research just published by Adobe today confirms this, even if the majority of managers questioned in that survey do not like paper in their business processes.

It may have been a holiday weekend in some places, but it was still busy in the document management space. This week we took a look at the paperless office and records management, Accusoft upgraded Content Connect to v7, AvePoint improved governance in SharePoint online, while Zoho integrated new email capabilities with its CRM app.

The paperless office appears further away than ever before. According to recent research from AIIM we are using more paper records than ever before, there are still significant problems capturing and storing information for records and, even worse, senior management is sticking its head in the sand and ignoring the inherent risks in these practices.

SharePoint governance and infrastructure management technology provider AvePoint is releasing DocAve 6 Service Pack (SP) 2. This latest version of AvePoint’s enterprise-class management platform for SharePoint governance includes expanded SharePoint 2013 and Office 365 support.

By the second month of your electronic records management (ERM) implementation, the project plan has been curtailed several times. It happens regardless of your industry or the company you work for. Despite the beauty, simplicity and elegance of your critical path, one or more surprises will suddenly appear.

Now that the holidays are over and the gifts budget is spent, does the world seem less burnished and a little darker? It shouldn’t, information professionals, because we know January is really the most wonderful time of the year.

We’re heading into earnings territory at the end of the month, and we’re expecting a good show from OpenText again. We only mention this because OpenText has a habit of introducing something tasty before earnings release. This time is no exception with the announcement that OpenText Tempo Box and OpenText eDOCS DM are available for Windows 8.

Your electronic records management project is planned down to the last detail. In month two, it's time to distribute the message throughout your organization that this implementation needn't be a huge strain on the organization’s resources.