Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Reports News & Articles

Location Services: Promising But Personal Security Issues Holding Them Up

From foursquare to GPS to Google Places (news, site), location-based services are taking off in a big way, but are users willing to sacrifice their privacy for better deals, dining out suggestions, keeping track of friends and other 'benefits'?

Drop Some CMS Knowledge, Win an iPad

If you've got some golden nuggets of content management insight to share -- anything from stories, tips and lessons learned -- the CMS Mythbusters need you. 

In an effort to create a well-rounded 2010 CMS wisdom report, the network is conducting a quick and painless survey, and your countribution "may be the difference between CMS life or death for a future implementation."

Each participant will receive a copy of the report once it's complete, and one lucky individual (drawn at random) gets a shiny new iPad. What's not to love? 

Share your wisdom here

World Tech Leader? U.S. Internet Speed Not in Top 10

akamai_logo.JPGEach quarter, Akamai (news, site) publishes a “State of the Internet” report. The rundown includes data gathered across Akamai’s global server network about attack traffic and broadband adoption, as well as where each country ranks in speed.

Q3’s verdict: United States, we’re not even in the top 10 (insert sad emoticon here).

Latest Web CMS Product Analysis Slices, Dices Market

CMS Watch Releases Web CMS Report 2010Analyst firm CMS Watch (news, site) released their latest installment of the Web CMS Report, providing deep insights into 40+ web content management systems, spanning global markets. As usual, there's good, there's bad and there's ugly. What caught our eye is some restructuring of their market analysis. Let's have a look.

Report: U.S. CMS Market to Explode, Open Source is the Catalyst

That is a conclusion Basex, an analyst and research firm, came to in a (at times, admittedly questionable) report entitled Content Management Systems: The New Math for Selecting Your Platform released in September 2009.

The researchers are saying the content management market is set to explode in the next several years, and open source CMS vendors are contributing to this growth, as well as to how customers are changing their CMS selection processes. Let's take a look at details -- some of them you may find quite amusing.

Report: ECM Could Save You Billions

A report from TowerGroup titled "Beyond the Paper Scourge: Unleashing the Business Value of Electronic Content Management" was recently released on MarketResearch.com. The report covers topics such as: How ECM Works, Unleashing the Business Value of ECM, Innovation in ECM, Supporting Technologies for ECM, and Outlook for ECM Vendors.

Some of the claims include:

  • ECM enhances business value by improving operational efficiency, customer experience, compliance, and risk management.
  • ECM spans diverse technology categories that fit together strategically under an umbrella of business process transformation.
  • Many FSIs use some form of ECM solutions, but these solutions often do not connect with other supporting technologies and fall short of the mark in delivering full business value.
  • Innovation in ECM lies in preserving information in its original digital form and in its ability to move information through a process, be stored, and be accessed digitally.

Of course, "save" is the key word here. It means you have to be pulling in quite a bit of dough in the first place. It also doesn't change the amount you have to shell out for upfront licensing investment and implementation. Not to rain on your parade or anything--we're just sayin'.

If you're making enough money to save money, open those wallets right up and fork over the US$ 1,750.00 it costs to read the report here. Otherwise, you can stay in the ECM loop with us free of charge here.

Understanding SharePoint: It's the Ecosystem, Dummy

CMSWatch_SharePointReport.jpg There are few organizations that haven't considered -- and implemented -- SharePoint (news, site) in some manner. But as much as it has been implemented, it's still a confusing and often frustrating platform to work with.

Delivering just the kind of help these confused folk need, CMS Watch offers their latest research on SharePoint. The SharePoint Report 2009 helps organizations better understand where and how this platform might best fit in their organization. Here's what you can expect.

CMS Watch Offers Insight into Social Software

CMS Watch 2009 Social Software Report

Forrester isn't the only analyst firm taking a close look at Social Media. CMS Watch has taken a hard look at some of the top social software and collaboration tools on the market today. Unlike Forrester, however, they are looking at more than just community tools for interactive marketing.

If you have been unsure about how to use all these neat (yes I said neat) social media tools in a way that benefits your organization and not just ties up your employees time, this report will help.

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Telligent, Jive Top the List of Community Platforms

Forrester kicks of 2009 with their review of the latest community platforms. The Forrester Wave™: Community Platforms, Q1 2009 is based on lab evaluations and interviews of nine community platform vendors. The top contenders are not really surprising, considering the market the review was based on.

New Report Cautions on Using SharePoint for Public Websites

New research on SharePoint for Public Websites

J. Boye has just produced a new research report on the ever popular Microsoft SharePoint. This report, Best Practices for Using SharePoint for Public Websites - A Business Person’s Guide, outlines some of the thought processes organizations have gone through when selecting SharePoint for their public facing websites, some project recommendations and dispels some of the often heard arguments for a SharePoint-based solution.

Gilbane Dishes on Social Media in the Enterprise in New Report

Gilbane Group new Report on Social Media

The Gilbane Group has delivered a new report on the use of Social Media in the Enterprise. The report, called Collaboration and Social Media 2008- Taking Stock of Today’s Experiences and Tomorrow’s Opportunities includes a survey of medium and large American organizations, case studies and a vendor catalog.

What we learn from reading the report is that social media applications are slowly supplementing the existing collaboration technologies — email, websites and shared workspaces — within organizations today and that vertical social media solutions are emerging to help them work smarter.

Report: Wiki in the Enterprise; How to Do it Right

Online collaboration has become a top priority in organizations today as they struggle share information that is contained within a wide range of applications, directories, desktops and people’s minds. According to a recent report, many of these organizations are looking to the wiki to resolve their collaboration issues due to its ability to support unstructured information using a more bottom up approach to information sharing.

But the wiki may not be living up to all the hype and sales pitches from the technology vendors. There are a number of challenges to implementing and supporting wiki-style collaboration and some best practices that you need to consider before moving forward with your wiki implementation.

CMS Watch Report: Vendor Commitment Matters. Here's Why

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A recent report by CMS Watch finds that organizations are now considering vendor commitment to their customer base and product development paths to be more critical, due to recent shake-ups in the web analytics industry.

ECM Market Hit US$ 1.6B in '06, will Double in 2012

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A new report by Dublin, Ireland-based Research and Markets finds that the enterprise content management market will hit US$3.5 billion by 2012 if it continues to grow the way it has been.

CMS Watch Releases ECM Suites Report

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Last Tuesday the fellas at CMS Watch released the ECM Suites Report, a comprehensive tool for helping enterprise teams make informed decisions about what kind of helpful technology is out yonder.

With data derived from 30 ECM vendors across five continents, the results yield information both surprising — and, well, less so.

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