Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Research News & Articles

New Study Shows Execs On Board for Social, Knowledge Workers Not So Much

There's a new survey out today from Jive Software that examines the state of the social business market. The biggest takeaway from the results? Executives understand the importance of social in business today, but the average knowledge worker still hasn't completely bought in.

IDC Opens Research Business Unit in India

IDC_logo_2010.jpgThe Asia Pacific is a growing market for ICT services in 2011 and onwards. India is seen as having a mature ICT industry in this region, and the International Data Corporation (news, site) is expanding into the country with a Research Business Unit.

New AIIM Study on SharePoint Shows Planning, Governance Still Lacking

AIIM has a new SharePoint research report out that looks at SharePoint from an Enterprise Content Management perspective. Are the results really all that surprising? And do we expect that SharePoint 2010 is going to change things?

Microsoft .NET Rated Best Framework By Developers, Beats Google App Engine

evansData_logo_2010.jpg According to a recent survey by Evans Data Corp, Microsoft .NET was voted the best overall framework by the developers who use it, beating out Google App Engine, Ruby on Rails and others.

Worldwide IT Spending on Its Way Up in 2010, But Not By Much

Worldwide IT Spending on Its Way Up in 2010, But Not By MuchIDC (news, site) has a new research report available on growth of worldwide IT spending and while it's improving, it's not by much.

Gartner Acquires AMR Research for US$ 64M

Gartner Acquires AMR Research for US$ 64MBig news in the analyst world today as Gartner announces it has entered into an agreement to acquire AMR Research.

"AMR Research is an excellent strategic fit for Gartner.  The firm is the market leader for research related to supply chain management, which is inextricably linked to IT and has become a central and growing issue for many organizations."

The acquisition offer which has been in the works for weeks, will cost Gartner US$ 64 million in cash. AMR is expected to bring in US$ 40 million in revenue for 2009.

A good deal for AMR as Gartner is 32 times the size of the smaller research firm. To Gartners 650 analysts and 1000 sales reps, AMR adds 40 analysts and 45 sales reps.

AMR's Chief Research Officer, Bruce Richardson, said in a post that he looks forward to becoming part of the Gartner family. He notes benefits such as access to a wide range of research, global reach, a wider audience and more verticals.

He also notes it will be business as usual for AMR -- for now at least.

Understanding SharePoint: It's the Ecosystem, Dummy

CMSWatch_SharePointReport.jpg There are few organizations that haven't considered -- and implemented -- SharePoint (news, site) in some manner. But as much as it has been implemented, it's still a confusing and often frustrating platform to work with.

Delivering just the kind of help these confused folk need, CMS Watch offers their latest research on SharePoint. The SharePoint Report 2009 helps organizations better understand where and how this platform might best fit in their organization. Here's what you can expect.

Web CMS Investment Focuses on Implementation, Not Licensing

Investment in Web CMS Focuses on Implementation, Not LicensingIt has often been said that you can prove anything with statistics. If that is in fact the case, then the results of a new survey will prove what many people know already -- companies are still throwing money at web content management systems.

What is striking about this survey however, is that many companies this year are spending, or plan to spend, their CMS budgets on implementation rather than licensing.

The CMS Survey Report 2009, published by UK-based Econsultancy in association with Australia-based Squiz.net (news, site) also shows that companies are doing this because they don’t believe they are getting a high-enough ROI from their existing CMS.

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Could You Help with Some Open Source Research?

A market research company is currently interviewing developers about the adoption of various technologies, particularly in open source circles. If you are:

  • Programming professionally with open source tools, for revenue-producing work (that is, not inside-the-company-only apps)
  • Regularly using Drupal, Joomla, SugarCRM, WordPress or phpBB
  • In the U.S. or Canada
  • Willing to answer some questions (both online and, ideally, by phone)

Head here to sign up.

Your information will be kept entirely confidential. Participants will be sent a summary of the results in early summer, and those who are interviewed by phone will receive a $25 Amazon gift certificate as a thank you for their time.

Finding the ROI in Web Content Management

Finding the ROI in Web Content Management

How many reports does it take before Web Content Management vendors change their errant ways and start listening to customers?

If you were to look at the recommendations from The Gilbane Group (news, site) and their Justifying Web Content Management: The Business Case and ROI report, then there is still a sharp learning curve ahead of many.

A simple four-word summary of the report, sponsored by SDL Tridion (news, site), might as well go “Keep it simple, stupid”. While that could be a tad simplistic -- and we’ll be looking at why -- it is a conclusion that keeps hitting the reader smack-bang in the face.

Web CMS Budgets Increasing But Content is Still King

Web CMS Budgets Increasing But Content is Still KingOkay, so we are already approaching the middle of April and most companies have already decided where they are going to invest and what programs they are going to drop over the course of this year

This probably means that a new survey from the Aberdeen Group (news, site) showing that 42% of those companies surveyed were going to increase Web Content Management budgets this year will probably have little or no effect on decisions that your company has already made – it being April and one third of the way into the year.

However, the survey entitled Maximize Business Results Online: How Web Content Management Technology is Transforming Digital Marketing  does have some interesting figures that might make companies think twice.

Web Content Management and Recession -- Unlikely Duo?

It is the time of recession, they say. We wonder: do companies still invest money in Web Content Management?

Recent research indicates that WCM will live despite the economic downturn. Better yet, the CMS industry may even experience growth.

Mid-Market DAM Solutions Lacking in Numbers

CMS Watch DAM Report 2009

When it comes to Digital Asset Management, most of the players are divided between low-end solutions and high-end solutions. According to the recent DAM report from CMS Watch, the mid-market offering is going by the way side. One would think this is somewhat odd, considering the middle market is probably the largest one out there.

Creating Quality Search Engine Marketing

Aberdeen Report:What Does it Take to Create Best-In-Class SEM?

Search engine marketing is one of the key strategies for online marketing. But doing it well still remains elusive to many organizations. The Aberdeen Group interviewed over 200 organizations to find out what it takes to create “best-in-class” search engine marketing.

Adoption Slows In Mobile, Social Networking

Those that have kept up-to-date with the technology headlines know that we are being treated to a trifecta of mobile phone gadgetry that our grandparents likely never dreamed possible. There are also plenty of new and impressive consumer electronics products on the rise. So with times of such technological progress in full swing, why is newly released research pointing towards less adoption of these devices and the services available on them?

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