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Saas News & Articles

Getting the Vendor Back Into the Driver's Seat

cxmjourney_vendors_in_driver_seatThe last decade has seen major disruptions in software, completely reversing the power roles between vendor and user. It’s been said many times that the customer is king, and it couldn't be truer.

 

Japan-Based ChatWork Launches Collaboration Platform in U.S.

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Someday, a study will determine if business teams have become more -- or less -- collaborative because of all of the enterprise collaboration software now available. Another one emerged this week, with Japan-based ChatWork announcing the official entry into the U.S. market of its cloud collaboration solution. 

SharePoint Online Leaves Preview, Prepares Users For Upgrade

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Another milestone in the gradual upgrade of Office 365 -- SharePoint Online is finally out of preview. Although Microsoft doesn’t say when users will be able to get the new version, it does say that it will be soon and that users will be given notice of four weeks before they have to upgrade.

Dell Upgrades Boomi Cloud Integration, Offers Cloud Management with Enstratius Buy

For everyone that is predicting the demise of Dell, today’s announcement of its summer 2013 update of the cloud integration platform Boomi AtomSphere as well as the announcement that it is to buying Enstratius, a provider of cloud management software, shows old dogs can do new tricks.

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Cloud Growth in Germany, Europe to be Driven by Collaboration and CRM

We’ve been talking about the cloud for years now, and providers have done plenty to hype it too. But most customers have been very wary about it, especially in Europe.

Salesforce.com Takes Lead Over SAP in CRM Market Where SaaS, Apps Dominate

Gartner has just produced some new figures that appear to confirm that customer relationship management (CRM) will have a significant mobile presence by next year.

Newtek Offering SharePoint 2013 as SaaS

One of the principal business considerations around the new SharePoint 2013 official release is going to be pricing. We already saw signs that with the Office 365 upgrade, Microsoft is pushing users towards subscription models. But what about SharePoint 2013 as SaaS? Web hosting vendor Newtek is going to be offering just that.

Ptools Updates System6 Web CMS: Improves Analytics and Personalization Features

Enterprise Web Content Management provider pTools has released an update for its System6 SaaS Web CMS product which aims to improve user analytics and personalized content.

Atex Enters the Social Engagement Realm with Launch of Atex Engage

Having already made a name for itself in Web CMS and advertising, Atex is venturing into the social media realm with its new product, Atex Engage.

Scout Analytics Introduces Data Usage Hub, Antidote for Subscription Economy

Scout Analytics Introduces Data Usage Hub, Antidote for Subscription EconomyHave you ever wondered -- how are my customers using the software or service I’m providing? Today, Scout Analytics, the cloud-based recurring revenue management company has launched Scout Usage Data Hub, a powerful analytics platform that aims to transform all that usage data into actionable metrics and custom reports.

IntraLinks Releases IntraLinks VIA, Secure File Sharing with Administrative Controls

SaaS provider IntraLinks Holding Inc. has released IntraLinks VIA, an enterprise collaboration solution. With the solution, users will be able to work safely and efficiently in their network platform and business community knowing that their files are managed and shared through a secure system.

Genesys Acquires Angel, Cloud-Based Self-Service Contact Center Provider

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is trying to expand its arsenal of cloud-based customer service solutions.

Report: IT Focused on Internal Clouds, Skeptical About Public Cloud Savings

While clouds are on every enterprise’s horizon, they’re mostly internal clouds. That’s a key finding in an annual study conducted by 451 Research about the state of cloud computing for businesses. 

HyperOffice Releases Social Collaboration Tool

Enterprise communication and collaboration technology vendor HyperOffice is releasing a new version of its cloud-based SaaS communication suite that combines social and collaboration technologies and capabilities.

Box Launches Box Partner Network With Eye to 2014 IPO

Box had a really good year last year. And it's aiming for an even better one this year. Given that Box is planning an IPO next year, this is hardly surprising. To create business and boost company value in the run up to the IPO, it has announced the creation of Box Partner Network.

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