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Saas News & Analysis

Why SaaS Saw Its Biggest Revenue Gain Since Recession

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Software companies led by entrepreneurs with experience in building successful software-as-a-service (SaaS) organizations are thriving. They as much as double revenue growth year-over-year, a new software industry report finds.

In other words, those in their second or third rodeos in SaaS software fare well.

The findings are reported in this month's 2014 Software & SaaS Financial Benchmarking Industry Report, the eighth annual study produced by Boston-based OPEXEngine in conjunction with the Software & Information Industry Association (SIIA).

"Far more well-funded, venture-backed, companies are hitting their stride with growth rates of 50 percent to 100 percent year over year, than ever before," Lauren Kelley, CEO and founder of OPEXEngine, told CMSWire. "Many of these companies are being established by entrepreneurs who have already built one or two, sometimes three, SaaS companies before, and managed by executives with equivalent experience. These executives can get a new company up and running far faster than five or 10 years ago when SaaS was a new management discipline." 

Clickability Acquires a Patent for Visitor Testing

Upland Software, a web content management provider for B2B and B2C, has received a patent for its Clickability platform's ability to test web visitor segmentation and profiling.

This is the company's fourth patent for its website personalization and targeting solution, called Website Marketing Acceleration (WMA). In the tests covered by the new patent, marketers can try out their messages with specific site visitors on the actual site, such was whether the right content is being presented at the right point in the buying process. But WMA allows such testing without polluting the site analytics data.

IBM Social Software Update Features File Sync On Premises

IBM's latest version of its social enterprise collaboration software suite IBM Connections is now available on the IBM cloud marketplace, a move IBM officials say makes the platform faster and easier to deploy.

The announcement today of IBM Connections 5 comes roughly 18 months after IBM's last update to the Connections platform. IBM officials boasted about the new offering's capability to bring secure file sync to on premises.

Niche Web CMS Wants to Help Law Firms Go Digital

A business dive into the Web Content Management System (CMS) world is risky. The market is saturated with platforms.

But Eric Diamond has high hopes for his company's new product. The new Software as a Service (SaaS) marketing solution is designed to help law firms execute their digital strategies — and avoid proprietary content management and marketing platforms with limited flexibility and long, expensive licenses.

"Most, if not all, of the other content management systems in this space are proprietary products," Diamond said.  "So new feature additions and bug fixes are done on the vendor’s schedule. Also proprietary platforms often have expensive licensing fees that tie customers into long term contracts."

Legal Publish is a sister company to Tribeca Digital and Tribeca Cloud, two other companies Diamond heads. 

Will Oracle Ever Make Investors Smile Again?

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Larry Ellison is confident in Oracle Corp. Just listen to what the CEO just said as the company posted fiscal 2014 fourth quarter numbers:

Oracle is now the second largest Software-as-a-Service (SaaS) company in the world, ... In SaaS, we're in front of everybody but Salesforce. In infrastructure-as-a-service (IaaS), we're larger and more profitable than Rackspace. We have by far the most complete portfolio of modern SaaS and Platform-as-a-Service (PaaS) products in the industry."

But if you listen to investors and Wall Street analysts, confidence and Oracle are not synonymous.

One analyst called Oracle's numbers this week "an all-around miss."  Analysts were expecting 95 cents per share on $11.48 billion in revenue. They got 92 cents a share on revenue of $11.3 billion. 

Oracle Targeting Micros in $5B Deal for Data, Applications

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You know how these things start. Someone hears something from someone who heard it from someone else.

Suddenly, you have a major story. Maybe.

The current something that is doing the rounds since late last night is that Oracle is in discussions with Micros Systems with a view to taking over the Point-of-Sale (POS) vendor for… wait for it … $5 billion.

If this comes to pass, it will be one of the biggest, if not the biggest, acquisition in terms of price this year. Again, its only rumors so far and there’s a long way to go before it’s a done deal.

Finding the Perfect Balance Between SaaS and In-House DAM

2014-04-June-Bearded-Juggler.jpgIt's a delicate balance to develop a hybrid strategy for Digital Asset Management. While Cloud SaaS solutions appeal to many organizations as a way to reduce costs and infrastructure, there are compelling reasons not to move all assets to the cloud. The secret to finding this balance lies in understanding what assets should be moved to the cloud and what should stay in-house.

Cloud Disruption in the Call Center

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The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 percent of them still sign into on-premise offerings.

However, thanks to Software-as-a-Service (SaaS) total cost of ownership (TCO) savings of as much as 40 percent and relatively easy implementations, the transition to the cloud has already begun: It’s estimated that within two years the cloud penetration rate in call centers will reach 13 percent.

At this month’s JP Morgan Global Technology, Media and Telecom Conference, Mike Burkland, CEO of Five9, an emerging provider of on-demand software for contact centers, explained that the migration to the cloud is tied to the refresh cycle for on-premise solutions. Instead of spending big bucks to upgrade to the latest legacy offerings, the refresh often acts as a trigger opportunity to bring call centers to the cloud.

Governments Tighten IT Budget Purse Strings

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Selling IT to the government was never easy, but it's about to get harder. According to new research from Gartner, 26 percent of national and federal public sector agencies will be cutting their IT budgets this year, with the remainder reporting flat or slight increases to their 2013 budgets. 

There is one bright spot: If you sell SaaS deployments or applications, your chances of getting a foot in the door have improved. SaaS, it seems, has become the new darling of federal number crunchers.

Understanding the Financial Implications of a SaaS DAM

Understanding the Financial Implications of a SaaS DAMYou have spent the time gathering requirements and fully understand the needs of your organization and have determined that a SaaS DAM solution is the right fit for your company.

Before you sign that contract you may want to make a trip down to the accounting department to fully understand the financial implications of a SaaS DAM solution. And you should be prepared to make a strong argument for adding budget to your operating budget.

SaaS vs. In-House DAM - Which is Right For You?

The choice between cloud-based and in-house DAM used to be easy. Between the high cost of cloud storage and bandwidth, and the limited capabilities of SaaS (software as a service) solutions -- the argument for in-house DAM was clear.

Cost is no longer the sole determining factor. Cloud computing and storage costs have lowered in the last few years, making SaaS a viable choice for many organizations. SaaS DAM vendors have responded to customer needs by offering new features and functionality that directly compete with the capabilities of in-house solutions -- such as integration tools for social media -- which places them squarely on the competitive playing field.

SharePoint in the Cloud: You Have Options

When it comes to hosting SharePoint on premises or moving it into the cloud, there is never one right answer. Companies need to understand every hosting option available to them and find the one that best fits their available resources and technical needs. In this article, we’re going to take a look at the available platforms and who might benefit most from each.

IBM, Microsoft, SAP, SAS Lead Gartner's BI Analytics Magic Quadrant

Gartner’s Magic Quadrant for Business Intelligence and Analytics Platforms is one of the most dynamic quadrants Gartner produces. It reflects a market that is still growing and intensely competitive. However, all is not well in paradise.

Enterprises are looking to expand the use or even standardize their data discovery platforms for larger business intelligence (BI) deployments. But Gartner reports that many vendors lack the enterprise features around governance, administration and scalability that are required to do this.

Who Decides What Tech to Buy?

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No matter what way you look at it, IT departments and Chief Information Officers (CIOs) still control technology purchasing decisions in most businesses. Despite evidence to suggest that the business side is increasingly involved in IT decision making, the buck generally stops at the CIOs desk.

According to new Forrester research, business-controlled technology decisions — meaning business executives choose, implement and run applications without CIO involvement — was as low as 6.3 percent in 2013, despite repeated claims over the past year by CIOs that they are losing control of IT budgets.

What You Should Know About DocuSign's Integration with Office365

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DocuSign is bringing its electronic signature apps to Office 365. While it’s not a game-changer for Microsoft given Office 365’s traction in the enterprise, it will likely create heightened interest among businesses that might normally have an aversion to cloud computing.

Most business deals that are done through the cloud also need to be signed off with an e-signature cloud application like DocuSign or Adobe’s EchoSign app for Reader — a fact often overlooked.

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