HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Social Business, Social Enterprise News, Analysis

Are Your Processes Customer-Focused?

2014-26-November-Nesting-Doll.jpgWhen business leaders turn their focus toward processes, they often do so with an eye on becoming more efficient in how they handle payroll, manage finances or generate and distribute reports.

While it’s true that these routine tasks need to run smoothly, companies that look at processes solely as a way to improve the quality of a project or improve lead time, are missing a golden opportunity to positively affect the customer experience and spark innovation within their company. So says David Hamme, author of the book "Customer Focused Process Innovation," and managing director of Ephesus Consulting.

Digital Community is Key to Your Brand

2014-25-November-GoPro-User.jpgDigital tools and social networks are making communities stronger and more important than ever for brands.

Whether it's your local burrito shop or GoPro, nurturing a community of active users can accelerate the brand development and spread the word over digital channels. Now, this might seem obvious, but is everybody doing it? Businesses that don't focus on building a digital community will have a hard time getting over the hump.

Build Digital Workplaces Fit for the Future

2014-10-November-Future-Tool.jpgThat’s rather a tall order isn’t it? Building a digital workplace fit for a future that is unknown to us -- and possibly even unknowable given the unpredictable and disruptive nature of digital progress.

The solution to this tall order lies in pulling out the enduring principles and themes we see operating in successful digital workplace programs, especially those that are not technology-specific. The nature of the organizations and the scope of the programs themselves may vary, but the nuts and bolts of the mechanism, such as clear strategic alignment, user-centered design, strong governance and rigorous measurement, are common to them all.

3 Year-End Planning Tips for Stressed-Out CEOs

2014-24-November-Stress.jpgAs 2014 comes to a close, many business leaders are feeling the familiar strain of evaluating the past year’s successes, while planning for the year ahead. Did we meet our performance goals? Did we come in at or under budget? How should this year’s results impact our planning and budgeting for the coming year?

Week in Review: Web CMS Trends + Why Facebook Won't Work

Death by PowerPoint
Why some sales training sessions don't make the cut.

What's Trending in Web CMS? 
Seven hot topics from the J. Boye Denmark event.

Open Source vs. Proprietary Collaboration
If so many people like open source, why aren't they adopting?

Facebook Won't Work 
Facebook at Work: why it's going to fail.

Big Investment in Big Data
It may not be the next big thing, but big data's hardly over.

Hush Hush for Gartner
Gartner really doesn't want to lift the veil of secrecy surrounding its Magic Quadrant reports.

Forbes Insights: Customers for Life
Technology strategies for attracting and keeping customers.
Download the Report

sponsored item

Most Popular

Editor's Picks

Around the Web

Featured Events (all events | post your event)

Featured Research 

IT Pros Warm Up to Open Source Collaboration Software

IT security professionals like the idea of open-source collaborating and messaging solutions. So where the heck are they?

Respondents in a Ponemon Institute study released this week are generally positive about commercial open source applications, especially because of the assurance of continuity. However, despite those benefits, companies are slow to adopt, Ponemon found. 

Zimbra, a provider of open source collaboration software, sponsored the survey of 723 IT and IT security practitioners in the United States and 675 IT and IT security practitioners in 18 Europe, the Middle East and Africa (EMEA).

Q4/Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (19-Nov-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Information Governance and Real Customer Successes

Join CMSWire and Opentext on December 2nd for a one-hour webinar with customer success stories on how information governance improved their businesses  


> Register Now

sponsored item

 

Exercise Your Intranet Muscles

2014-19-November-exercise-your-muscles.jpg

Buying an intranet platform is like buying gym equipment. You get very detailed instructions. You may even get a few slick videos and diagrams of sample exercises.

But what you won't get is advice what program you should follow. And why not? Because if you want to run a marathon, the way you use that equipment is entirely different than the way someone that aspires to be an Olympic shot-putter should use it.

Similarly, to get the most from an intranet platform, you need to follow a program specific to your needs.

EFSS Customers Keep Getting More for Their Bucks

Hey CIO, get with the program. Employees are accessing your content remotely. And though they may be using the service you’ve told them to use, they’re probably using something else too. We’ve seen surveys that say that the average employee uses three to five file sharing solutions.

A recent study conducted on the behalf of Soonr, a provider of secure file sharing and collaboration services for business, reveals that though 89 percent of full-time employees access files remotely, only 22 percent are aware of a company-approved file-sharing system in their workplace. That means that a whole lot of content is floating out in the wild outside of your control.

It’s a big problem, and also a huge opportunity for the 100 plus Enterprise File Sync & Share (EFSS) providers who want to solve it. They’re continuously raising their games to help companies protect files and comply with regulations, to win trust, to create emotional bonds with workers by providing them with awesome user experiences and to help make-work more productive.

Though we cover the EFSS market regularly, we can’t write an article about each vendor every time they make a move. So we’re highlighting those that we haven’t covered but are noteworthy.

7 Reasons Why Facebook at Work Will Fail

2014-18-November-Thumbs-Down.jpg

Would you move your business data and team conversations to a platform run by Mark Zuckerberg and the Facebook advertising machine? While the Facebook for Business brand is nothing new, focused on providing a more effective advertising platform for businesses based on the social connections and information consumption of its 1.3 billion members, rumor has it that a new offering will target team and project-based collaboration under the brand Facebook@Work.

According to a new Financial Times report and related Business Insider analysis, the platform has been in development for years but is being piloted at a number of companies, and it "will allow employees to collaborate, edit documents, collect professional contacts, and chat with colleagues."

What 5-Year-Olds Today Will Expect From the Workplace of 2029

2014-18-November-Child-Play.jpgVirtually every senior executive I meet is preoccupied with millennials. What does this strange “new species” want, think, feel and expect, they wonder.

This is because those in their early 20s represent the first generation ever to enter the workplace knowing more about a key aspect of the workplace than their more experienced colleagues -- namely technology.

IBM: Our Verse Email Beats Anything from Microsoft, Google

2014-18-November-typing-competition.jpg

The big guns of software want to close out 2014 with an email splash.

Microsoft launched its email-improver offering last week. Google earlier released its beefed-up Gmail.

It's IBM's turn today. For months, Big Blue had been showing off a new email service under the code name of "Mail Next."

Today, the company takes the blindfold off and makes it official with IBM Verse -- an offering officials say revolutionizes email by using analytics and social capabilities to simply make email more efficient. IBM Verse culminates a $100 million investment in design innovation and brings together cloud, analytics, social and security platforms "to transform the future of work."

Brad Szollose: Stop Running Your Business Like It's 1969

Thumbnail image for Connecting with Bill Sobel

Brad Szollose is a lot of things: a serial entrepreneur, former C-Level executive of a public company, a business adviser, millennial expert and an award-winning business author. So he knows a few things about which he speaks — and this is what he wants businesses to know.

Flatten your hierarchies, embrace innovation and stop expecting your employees to follow the rules, keep their mouths shut and listen. Those days are over, and they aren't coming back.

"The digital age requires a smarter worker. In today’s world, we make very sophisticated stuff that does not conform to simple rules. Responsibility, troubleshooting and decision-making have all moved to the frontline. This requires open-source style communication," he said.

Week in Review: Net Neutrality Battle + OpenText's Cloudy Days

SEO: The Content Killer
Simply, SEO has complicated everything.

Net Neutrality Battle
What happens when CMSWire scribes disagree?

Yammer, Office 365 Tightening
You can now access Yammer with Office 365 credentials.

Skype Me -- For Biz 
See ya, Lync. Hello, Skype for Business.

Cloudy Days in Sunny Orlando
OpenText pushed its new cloud offering, wants you to ditch your ECM vendor for them.

Clap Your Hands for Hortonworks
As Hortonworks files its IPO, the jury is out -- Hadoop's no longer overhyped. 

Gartner's Magic Quadrant for Web Content Management 2014
WCM vendors evaluated on their ability to execute & completeness of vision.
Access the Report

sponsored item

Most Popular

Editor's Picks

Around the Web

Featured Events (all events | post your event)

Featured Research 

Who Are the 100 Fastest Growing Software Companies?

Modesty is an uncommon virtue among software vendors. It doesn't matter what part of the technology market they represent — customer experience, digital marketing, social business, web content management systems ....

Everyone claims to be the best, either overall or at least in some niche of its market. And everyone claims to be growing — fast, faster, fastest of anyone in the market.

Now how is that possible? More importantly, how can you validate these growth claims?

It's a tedious, messy job. But someone has to do it. And fortunately, in this case, Deloitte stepped up to the task.

Displaying 1-15 of 2849 results

< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Next >