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Social Business, Social Enterprise News, Analysis

Discussion Point: Is There a Secret Sauce for Employee Engagement?

Thumbnail image for discussion-pointHappy employees = happy customers. Yet we've all seen the numbers from Gallup: 63 percent of workers worldwide are not engaged at work, and a further 24 percent are actively disengaged. Businesses recognize the benefits of engaged employees -- for retention, for productivity, for increased customer satisfaction -- but struggle with how to create work environments that support this goal and in many cases feel unprepared to meet the demand.

This comes at a time when businesses are under pressure to differentiate themselves through customer service and at a time of increased connectivity, increased information availability, increased challenges in finding organizational information -- all of this resulting in "overwhelmed employees."

Something needs to give, but where should companies start? 

Week in Review: Salesforce's Marketing Dream + Are You Too Old for Tech?

Dreaming of Marketing
Salesforce shared its vision for marketing at Dreamforce along with a few other things.

Not Time for HubSpot Investment?
Excitement was palpable for HubSpot's IPO, but it's not a good investment now.

Too Old for Tech?
Nah! Don't be intimidated by those 20-somethings around you.

More Social Love for Office 365
Microsoft wants to make it easier to collaborate.

Who, Us? Hacked? No Way
Dropbox sets the record straight.

Anatomy of Microsoft's Delve
Confusion cleared -- we now know the roots of Delve.

Study: The State of Always-On Marketing 2014
So You Think Your Marketing is Always On?
Read This to Find Out

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6 Trends Dominate the Portal Space, Gartner Claims

In recent weeks we have spent a lot of time talking about data search and discovery. While there are many ways of finding content, access through portals is still one of the major pathways. This week, Gartner has published what it believes are the top horizontal portal vendors in a market that is changing rapidly.

While there are many trends in play, one of the most notable, Gartner noted, is convergence of Web Content Management (WCM) demands through lean portals that are also incorporating social technologies in the enterprise.

Office Graph From a Partner's Perspective

2014-17-October-Sidecar.jpgWhen Microsoft showcased the power of Office Graph through Project Oslo, the Microsoft partner community collectively wondered about extensibility and API access. But as with many Microsoft products, it will take the greater partner community to push Office Graph into the mainstream.

To explore this dynamic, I spoke with Yaacov Cohen, CEO of Harmon.ie, to discuss the Microsoft Office Graph reveal and how it will impact the Silicon Valley-based software developer and its product line.

Microsoft Gives Office 365 More Social Love

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Microsoft wants to make it easier to search and collaborate. 

Last week it improved the social collaboration abilities of Office 365 by upgrading Outlook Web App (OWA). This week, it's giving OWA more love by improving the OWA interface and navigation tree to make it easier to use, especially on tablets.

Personalizing Your Office 365 Content with Graph and Delve

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Last month, Microsoft introduced Delve, built on top of Microsoft Graph. Graph joined people across the enterprise in a single, unified… well graph. But Delve offered those connected users a way to find each other.

There is a lot of reason to be excited about it, especially for those who have been following the Microsoft One strategy.

That strategy was further clarified by CEO Satya Nadella’s Mobile First, Cloud First mantra. But it wasn’t entirely clear for those outside the loop what Delve is and where it came from.

To clarify this we asked Cem Aykan, senior product manager for Office Graph and Delve.

This Is Not A Social Network

2014-13-September-Not-A-Pipe.jpgWatching the livestream and tweet stream of #BIF10 a few weeks ago sharply reminded me that Twitter is not a social network.

It is a medium that connects, conveys and spreads a social network. It has moments of brilliance, hours of banality, and wondrous conversations sometimes slide into noxious platitudes.

Why Collaboration Solutions Fail [Infographic]

2014-13-October-communicateGo ahead. Give your employees yet another state-of-the art, fresh off the cloud (or out-of-the-box) solution for collaboration and communication.

Odds are few of them will use it anyway … unless you do two not-so-shocking things. Can you guess what they are?

Here's a clue: the technology itself isn't the problem. 

A new study by Softchoice, a Toronto, Ontario-based technology solutions and managed services provider, confirmed unified communications (UC) and collaboration tools have the power to accelerate productivity, bring people together and increase employee engagement. However, most UC implementations fail because employees are left out of the process, the research found.

Here's why.

Week in Review: Gartner's WCM Leaders Picks + Big Data's Much-Needed Skills

Gartner's WCM Leaders
Two notables out of the top spot, and one newcomer's in.

Ding. Ding. HubSpot's NYSE Debut
Marketing automation took center stage on Wall Street.

HR's Top-Notch Intranets
How these intranets go to the next level.

Drive Value from Social Business
Jim Lundy's figured it out. Here's how.

SAP Steamrolling Oracle, Salesforce?
SAP HANA and Birst may take the analytics lead.

Big Data's Needed Skills
Without right skills to analyze information, big data is useless.

A Buyer's Guide to Web CMS
Essential features you need to know about.
Download Now

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Here's What Happens When Employees BYOD

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Security-related headaches around BYOD may make users want to BYOB.

That's what you can conclude from a new survey that shows organizations with bring your own device (BYOD) policies have twice the number of security concerns as other organizations.

“BYOD introduces a variety of potential risks from security and policy perspectives, as well as end-user privacy,” said Eugene Liderman, director of the office of the CTO at Good Technology, the company that sponsored the Mid-Market Mobility Trends Survey.

Microsoft Sweetens Office 365 Collaboration Options

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Think collaboration and you think Google. Maybe. Or Box or Dropbox. You don’t think Office 365 really, even though its enterprise collaboration abilities have greatly improved in the past two years. However, that could change. Microsoft has just made it a lot easier to collaborate using Outlook Web App (OWA).

It is doing that by making it easier to share files using OneDrive for Business. Specifically, it is targeting email attachments and email threads that can lead to all kinds of unpleasant problems around versioning.

HR Intranets Go to the Next Level

2014-09-September-Donkey-Kong-Real-Life.jpgSince the early days of intranets, people-related processes and transactions have been one of the main use cases for the intranet. Employee self-service has helped to save real money with intranets improving processes, allowing employees to view payslips, book annual leave, select training and much more.

Too often, however, the HR section of the intranet feels more like a collection of links to other systems than a coherent and consistent digital experience. Leading organizations are now choosing a different path, by focusing on extensive integration with other systems to elevate the intranet user experience around HR processes and transactions.

This not only improves efficiencies and reduce costs, but also makes the employee aware of critical HR information around pay and benefits, recognition and more.

Q4 Planning: Top Marketing Technology, Social Business Conferences & Events (08-Oct-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: How Structured Collaboration Delivers Better Business Outcomes

Join CMSWire and ThinkTank on October 21st for a one-hour webinar on new enterprise collaboration strategies.
 

> Register Now

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Jim Lundy: Driving Value from Social Business Networks

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It's been years since companies began adding in-house social networks to enhance collaboration among employees. Now it's time to get real business value out of them.

Until recently, many companies have struggled to get their employees to supplement their email and IMs by engaging in conversations with geographically-dispersed coworkers. Even more elusive was finding measurable value in their status updates.

That's about to change, according to Jim Lundy, CEO and lead analyst for Aragon Research, who has spent nearly three decades looking into social business strategies, talent management and related fields. During that time, Lundy spent 12 years at Gartner Research, where he formed and led its collaboration and social software team. 

What to Do Before You Become a SharePoint Developer

So you want to be a SharePoint developer.

It’s a topic that has been discussed around the web numerous times. However I still find myself talking to .Net developers who want to become SharePoint developers by jumping right into coding. So I thought I’d take this opportunity to reiterate some key points -- things you should and shouldn't do before you deem yourself a SharePoint developer.

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