Social Business, Social Enterprise News, Analysis

“Social business” has become a popular buzzword, but what are the processes and best practices that successful social businesses use to boost profits, decrease expenses and increase customer satisfaction? A new report from IBM aimed to find out. 

What roles do social technologies play in facilitating collaboration? A new study by Avanade showed a large, but untapped opportunity to fully adopt and leverage social technologies for collaboration at work. 

Mobile Customer Experience
Mobile customer experience is a high priority, but many organizations are struggling. Here are 4 reasons your mobile channel might be off track and what you can do about it.

Social Business Transformation
Well into 2013, a new report shows that organizations are still slow to adopt social business tools. But we believe the social business transformation will happen.

Why Big Data Projects Fail
Big data is a beast and most organizations struggle to get all the pieces into place to gain actionable insights from it. Get some tips on how to succeed in your Big Data project.

Join the Customer Journeys Tweet Jam
Join CMSWire and a great group of experts on May 24th at 10am PT, 1pm ET, 1700 GMT as we discuss the benefits and challenges of customer journey mapping. Get the Tweet Jam details here.

Most Popular

• Report: Moving From Content Management To Experience Management [Infographic]
• Thoughts on the New Cashless Society
• Why Most Big Data Projects Fail + How to Make Yours Succeed
• Forrester Report: Good Customer Experience Trumps Price for Loyalty
• How Social Intranets Cultivate High Performers
   

Editor's Picks

• How EMC Documentum Got Its Groove Back
• Budgeting for Enterprise Search - Time for the Guessing to End
• Four Reasons Why You Should be Thinking About Customer Journeys
• The State of the Mobile Enterprise [Infographic]
• Five Reasons Why DAM is No Photoshop

Around the Web

• Transforming Company Culture through Social Business
  
• Amy's Baking Company Social Media Meltdown: The ABC's of Social Media
• 5 Tips You Don’t Want to Hear About Social Business
• The Dark Side of Community Management
• The Big Hole in Big Data
   

Featured Events (all events | post your event

• May 22 -- Tweet Jam: Understanding & Implementing Customer Journeys #CXMChat
• May 29 -- (CMSWire Webinar) How Social Business Tools Are Accelerating Sales & Marketing
• Jun 04 --  Webinar: Optimize Your Customer Experience Through Responsive Web Design
• Jun 13 -- SDL Innovate San Jose
• Jun 17 -- E2 Conference Boston

Featured Jobs (all jobs | post your job)

• Senior Technology Analyst at International Finance Corporation, Member of The World Bank Group
• Senior Intranet Sales Consultant in UK at Interact Intranet
• Customer Services Marketing Manager in Atlanta at Alfresco
• Software Developer, Business Applications in San Francisco at Engine Yard
• Communications Manager in San Francisco at Zynga
   

This week was certainly a busy one in the customer experience space. We shared thoughts on the inevitable cashless society and talked customer journeys -- why you should be thinking of them and how to handle them in today's complex mobile, digital world. Over in Social Business we discussed the slow advance of social business while in Information Management we talked big data. 

Mobile security is one of IT’s biggest headaches, especially in this age of Bring-Your-Own-Device. To help out, online storage/content sharing service Box has undertaken a new partnership with mobile security provider MobileIron and launched a new mobile app, Box for MobileIron AppConnect. 

Following the acquisition of StreamOnce, which was announced in the Q1 earnings at the end of April, Jive Software has already started releasing products around the buy. Today, it announces the release of StreamOnce that ultimately will bring a whole pile of major business applications into a single place.

The latest version of Ingeniux's social software, Cartella, has been released. They call say it has "the power of a portal with the simplicity of an app." What does than mean exactly? Read on to find out.

  Bitrix Software has unveiled a major upgrade for its beta Bitrix24 social intranet service, with Google Docs integration, mobile CRM and other enhancements. 

The mobile enterprise is picking up. Companies are spending more on mobile device management, implementing BYOD policies and working to help employees do more, from anywhere and any device.

While the adoption of enterprise social media continues to grow, these tools continue to be poorly deployed and adopted, to the detriment of all. Executives are not happy, employees are not thrilled and social media owners and managers are frustrated with their internal social business efforts.

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

"Change Agent" is so overused lately it has come to mean anyone willing to change out the toner cartridge in the printer. Half the resumes I come across all have the same claim; "Change agent with a track record of success". Less than ten percent of those resumes have any examples of real change they have created and led (and by the way, if you were so successful leading change, why are you sending out resumes? Just sayin'...)

It's time for enterprise search vendors to give up the numbers. 

The Best Customer Experience
New research from Forrester has determined that good customer experience trumps price when it comes to creating loyal customers. While you can't ignore price, make sure you are meeting the customer's needs first.

The Real Value of a Social Intranet
Social Intranets support the creation of quality work and knowledge sharing. In other words, social intranets cultivate high performers. That's something the traditional intranet could never do.

Getting Cloud-Ready
It's official, Yammer has joined the Office 365 team, bringing Microsoft's 3 key cloud services under one wing. EMC announced a cloud-ready version of Documentum and Dell updates its Boomi cloud integration platform. Should we take bets on what's on tap for next week in cloud?

Most Popular

• Forrester Report: Good Customer Experience Trumps Price for Loyalty
• Gartner's Magic Quadrant for Lead Management: Marketo, Oracle(Eloqua) Dominate
• The 7 Vital Rules for Ensuring Users Adopt and Love your SharePoint Implementation
• Use Customer Journey Maps to Combat Self-Centeredness
• Adobe Creative Suite Going Saas, No More Perpetual Licensing

Editor's Picks

• SAP: 'Internet of Things' is Future of Information Management, Smart Cities
• 5 Things You Should Know Before You Migrate to SharePoint Online
• How Social Intranets Cultivate High Performers
• Discussion Point: Gamification & Unhealthy Competition
• The Digital Analytics Center of Excellence Dream Team 

Around the Web

• Social networks will displace business processes, not socialize them
  
• What a Flexible Workplace Has to Do With Trust and Creativity
• Start Changing Your Organisation’s Culture Using Storytelling & Startup Techniques (video)
• Digital Media Marketing Expertise Rendered On the Fly
• The Mother Of All Marketing Opportunities, Literally

Featured Events (all events | post your event

• May 14 -- 2013 CMS Expo Learning and Business Conference
• May 14 -- Webinar: One-to-One Marketing Made Easy with Big Data
• May 22 -- Tweet Jam: Understanding & Implementing Customer Journeys #CXMChat
• May 29 -- (CMSWire Webinar) How Social Business Tools Are Accelerating Sales & Marketing
• Jun 17 -- E2 Conference Boston 2013

Featured Jobs (all jobs | post your job)

• Project Manager in Ohio at Hyland
• Mobile Core Engineer in Boston at Cloudant
• Director of HR in San Diego at Tealium
• Senior Sales Consultant in Texas at Keste
• Vice President of Client Services in Atlanta at Synacor

This week brought us some very interesting articles related to our month long theme on Customer Journeys. In the world of Social Business we took a look at social intranets and what the future holds for enterprise portals, while over in Information Management we learned the five things you should know before making the move to SharePoint Online.