Social Business, Social Enterprise News, Analysis

Panopto has recently released version 4.3 of its video platform, which expands on the company’s position as as a video platform competitor.

Leading Your Communities
Communities are the perfect way to improve collaboration and engagement. Here's what one community manager learned about growing a successful community. You should also have a read of these 4 steps to lead your customer community.

The Adoption Obsession
Put aside the adoption metric and focus on user experience metrics that demonstrate the real value of new technology.

Big Data, Cloud & BYOD in the Enterprise
Some vendors, like EMC, say the convergence of cloud and big data will change the enterprise computing game. Others, like Dell, are banking on the growth of mobile and support for BYOD in the enterprise.

Most Popular

• Say It Ain't So, Joe: You Can't Do Records Management in SharePoint
• Employee Engagement: Its ROI May be More Than You Think
• How Will Customer Experience Management Keep Up with Channel Independence?
• Is SharePoint a Failed Vision for Collaboration?
• Autonomy Boss Talks Big Data, Information Management, Governance, Web CMS... And HP

Editor's Picks

• CXM - A Strategy That Really Needs Smart Technology
• Adobe Announces Experience Manager Webinars, Predictive Social Publishing
• Content Strategy: Why Branding Matters
• Moxie Takes on Yammer + Jive with Collaboration Spaces
• Community Design is Like Throwing a Good Party - It Takes Planning 

Around the Web

• Stop Watching the Stock Ticker and Start Improving Customer Experience
• Driving Innovation with Advanced Social Intelligence
• Authors Must Be Multilingual Or Fail
• ‘Doubling Down’ On Information Architecture
• “Pull” Systems are Antifragile
   

Featured Events (all events | post your event

• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013
• May 14 -- 2013 CMS Expo Learning and Business Conference
• May 14 -- Webinar: One-to-One Marketing Made Easy with Big Data
• Jun 17 -- E2.0 Conference Boston

Featured Jobs (all jobs | post your job)

• Business Development Director in California at Sitecore
• Mobile Architect in Austin at Headspring
• Digital Copywriter in New York at Story Worldwide
• Manager of Content Marketing & Social Media in Charlotte at Peak 10
• Knowledgebase Project Manager in Portland at SurveyMonkey

This week we talked customer experience and the need for smart technology. We also looked at Employee Engagement -- how it can improve the bottom line, and the Cloud growth within Europe. 

The latest release from Igloo shows the company is thinking about the mobile worker. The Rockland update brings responsive design to mobile devices, and looks like it could solve some of the problems for those that regularly move between desktops and mobile.

We've already looked at the Knowledge community in SharePoint, now it's time to look at the Power User and the Operational Communities to see who they are,  and what the specific needs and best practices are for each.

Following-up on its promise to diversify its business in the face of the rapid decline of the PC market, Dell has just announced a new portfolio of mobile solutions that will facilitate Bring-Your-Own-Device strategies within the enterprise.

Social business service LinkedIn is making lots of moves this month, and its latest effort integrates your contacts with the likes of Outlook, your Google information and other sources to create a new breed of personal assistant app.

How far would you go in support of customer communities?

Cloud-based document sharing provider, Box and social business software provider Jive, have released Box for Jive, which enables users to manage and share content across both platforms.

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

In a subtle shift from the days in which content was king, the International Data Corporation semiannual Software Tracker published this week reaffirms what we are now seeing on a daily basis -- that data is king. In this scenario though, data access and analytics software is the king-maker and this report makes that clear.

Social business provider Moxie Software has released its Collaboration Spaces technology, a social activity and workflow tool that will directly compete with Yammer and Jive.

When deploying SharePoint within an organization, it is key to look at the needs and requirements of the user base. To simplify this process, I've identified three key internal communities.

In the push for adoption are enterprises focusing on the wrong thing?

When it comes to employee engagement, the biggest ROI is to think of your staff just like you would a customer: seek to understand their interests, their rituals, and their ways of communicating as well as how they want to be treated.