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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
A young child dressed as an aviator, wearing a leather jacket, goggles, and a scarf, looks through a brass telescope across a green field under a clear blue sky.
SEO Meets AI: Why Generative Engines Are the New Gatekeepers of Discovery
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Editorial
About a dozen or so eggs in a dry-straw basket.
Why as a VP of Marketing I'm All in on Artificial Intelligence
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Editorial
Team of designers collaborating on user experience layouts, reviewing wireframes and colorful sticky notes spread across a table during a design planning session.
10 UX Design Patterns That Improve AI Accuracy and Customer Trust
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Close-up of U.S. dollar bills stuffed into a small blue trash bin, symbolizing wasted money or poor financial investment.
AI in Customer Service: Billion-Dollar Mistake When Deployed Wrong
A modern office lobby with light wood floors and blue accent walls featuring a neon Samsara logo behind a wooden reception desk. A receptionist works at a laptop while a person walks by and several employees meet in a glass-walled conference room in the background.
Signals, Speed, Signups: Samsara’s Conversion Engine Built on Webflow Optimize + Marketo
A retail display inside the Manchester City store features a blue “Personalised Souvenirs” kiosk inviting customers to create their own customized merchandise. Surrounding the kiosk are racks of Manchester City apparel, including jerseys, T-shirts and sportswear in team colors.
At Last — Welcome to the Segment of One
A modern office seating area with a tan leather sofa, round bolster pillows and a dark wood coffee table on a patterned rug. A wooden wall sign above the couch reads "Tealium" in bold black letters.
Tealium Adds AI Features for Real-Time Customer Engagement
A colorful pile of 3D emoji faces showing a range of expressions including laughter, love, surprise and silliness, symbolizing diverse emotions and reactions.
Say It Ain't So! Why Emojis Undermine the Science of Good Email Marketing
Baby taking steps on green grass in park.
Why Agentic AI Is the Next Step in Customer Journey Orchestration
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Articles Tagged "Surveymonkey"

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Customer Experience
inMotionNow Acquires Lytho, Arc Publishing Rebrands as Arc XP and More CX News
News
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Customer Experience
Google Updates Google Analytics, SAP Launches CDP and More CX News
News
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Customer Experience
Adobe Adds Data Governance to CDP, Oracle Updates Marketing, CX Offering & More News
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Digital Experience
SurveyMonkey Files IPO, Forrester's CX Certification, More News
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Digital Experience
A Closer Look at SurveyMonkey's New Polling Play
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Digital Marketing
Align Your Structure, Vision and Culture for Growth
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Customer Experience
Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support
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Jobs
Recession Relief: New Job Openings at Intel, Box UK, Webtrends, Adobe, Sitecore and Citrix (25-Apr-13)
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Customer Experience
SurveyMonkey Partners with Mashery For New APIs: Hootsuite Among First to Use
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Customer Experience
Facebook App of the Week: Engaging Your Fans with Survey Monkey
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Jobs
Recession Relief: New Job Openings at LinkedIn, Joyent, SurveyMonkey, Rivet Logic, Zendesk and Shutterstock (25-Oct-12)
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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