Web Cms News & Articles

Contrary to popular belief, customer experience isn’t a destination, but rather a journey. While every company must follow its own path to meet the specific needs of their customers, there are common stages that it will travel through on their way to success.

"The reports of my death are greatly exaggerated," says Internet Explorer, as Microsoft's default Windows web browser regains some of the market share previously lost to its major competitors Mozilla Firefox and Google Chrome.

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can see all events here.)

The most important thing is that a link is clearly understood to be a link. That way, when you scan the page you can immediately identify the links.

The latest vendor to take its solutions to the cloud is eZ Systems, which has recently announced a partnership with cloud solutions provider Ixonos, to move eZ’s flagship Publish platform to the cloud.

In November of last year, Adobe did a pretty serious restructure, making the decision to focus on Digital Marketing and Digital Media. More than a few people might have wondered what exactly was going on. But when you take the time to consider what Adobe did, you realize they were following their own advice: focus on the customer.

CRM is nothing really unless it can adapt to business users’ changing marketplace. Microsoft, since the release of Dynamics CRM online last year, committed itself to providing agile CRM and preparing companies for the release by flagging changes 90 days in advance. It has now flagged that it is making Dynamics CRM mobile.

Drupalcon 2012 in Denver goes beyond open source to focus on the them of Collaboration for Every Device. Here's what to expect at this year's event:

Sage N. America's top ERP partner, Laguna Hills, CA based Blytheco LLC, announced this week it has has partnered with SugarCRM, "...delivering to its clients the ability to effectively boost sales and retain customers, while saving money," the company said.

So SDL officially announced the completion its acquisition of Alterian, a provider of web engagement management solutions. But the details were very light. We change that right now.

OpenText sits at the top of Gartner's list for Web Content Management and customer experience. The vendor took major strides in 2011 to ensure that its technology enables organizations to truly engage and support their customers. And it isn't done yet.

Spurred on by an online debate about the distinction between text analytics and semantic content enrichment, I turn in this article to the pressing question: "What does semantic content enrichment mean?" 

HootSuite users can extend the platform's functionality with three new apps available immediately in the App Directory: Digg, TrendSpottr and InboxQ. More apps are expected to roll out soon.

After announcing the integration of Atex Content with Atex Web CMS in early January, Atex is just plowing ahead with new releases. Later this quarter -- at a date yet to be made public -- the content publishing giant is to introduce Atex Content Hub.

Welcome to the January 2012 installment of our what's coming from the open source projects in the next month. If you feel that your project was left out, we invite you to email us at pr@cmswire.com to have a project representative added to the list of people we contact for updates.