Web Cms News & Articles

To help struggling news organizations in areas that have a history of media censorship, the Prague-based non-profit Sourcefabric has developed a free and open source CMS, Newscoop. The organization recently released version 4.1, which features fast search functionality, and was developed in partnership with independent news organizations in the highly challenging media environment of Georgia. 

Open source Web CMS provider, Umbraco has released version 6 of its flagship product. Technically called Umbraco 6.0 RC (for Release Candidate), the new solution will shortly be offered as the final release of version 6 unless initial usage reveals any serious problems.

2012 was an important year for customer experience management and 2013 will drive our CXM strategies even further. According to VP Products for SDL Tridion, Ian Truscott, it's the content professional who will be in high demand this year and to be honest, content is something you simply can't ignore.

Social analytics/CRM technology provider NextPrinciples is releasing a new solution called Insight-to-Action that the company terms an integrated social analytics and engagement platform for medium-to-large-sized users.

With the release of TERMINALFOUR Site Manager 7.3 the company continues to build out its web content management system with developers in mind. Last April in v7.2 it focused on making the product easier to use, integrate with and host. In v7.3 the focus is on scalability, migration, website and online management, and self-service capabilities.

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

Content managers, our time is now.

Live chat is becoming an increasingly important part of the customer support experience. But in many cases, the service customers receive via live chat is siloed from service they get via other channels and not targeted to their specific needs.

We've all heard of the learning curve; the scale and pace at which people retain and remember information. But, there's also a forgetting curve, and people will delete emails and voice mails if they aren't memorable, a big problem for sales people and marketers.

As business value increasingly moves to the interface we need new models of how we describe and measure value. 

The Pantheon is an ancient temple to the gods, who ruled from the clouds above. So, it’s fitting that Pantheon is the name of a company that provides a platform in the cloud where developers can worship Drupal, the open source web content management system. A platform that the company said this week, is getting over one billion hits a month.  

Web content management (WCM) vendor Ektron is entering an OEM agreement with Austrian CMS provider Gentics Software GmbH that will allow Ektron to distribute its Web CMS with the HTML5-based WYSIWYG Gentics Aloha Editor.

More than four in 10 (43 percent) digital marketers participating in a recent Econsultancy/Adobe survey selected mobile optimization as the most exciting opportunity of 2013.

Web Experience Focus in 2013
In 2012 the focus was on mobile. This year, digital marketers need to think beyond mobile to multichannel.

But that's only the start of how Web Experience Management will evolve this year -- social and contextual analytics will also be key technologies in today's customer experience technologies. 

Tech is fun, but we mustn't forget the 3 C's of Customer Experience Management.

Tweet Jam Time Again!
We're kicking off the new year with a look at the Customer Life Cycle. Join us January 23rd at 1pm ET, 9am PT as we discuss how organizations define their customer life cycles and the tools/strategies they use. Stay tuned for more details.

To get you started, check out this example of a company that saw the importance of customer service in the customer life cycle.

Most Popular

• Nielsen Announces Choices For 10 Best Designed Intranets 2013, 70% Built on SharePoint
• Four Web Content Management Trends in 2013 Every Marketer Needs to Know
• Looking at Digital Business in 2013
• Will 2013 Be the Year that HTML5 Takes Over?
• Google Offers Office Access for iPad, CloudOn Offers Office Support for iPhone

Editor's Picks

• Navigating the 3 C's of Customer Experience - Step One: The Customer
• Where is the Search Box?
• Salesforce Spring '13 Preview, Chatter, Sales, Analytics & Mobile All Updated
• CRM 2012-2013: Separating the Substance from the Hype
• Considering an ERP Solution? A Note of Caution

Around the Web

• The drama that swirls around data in marketing
• Does More Content Marketing Mean Better Content Marketing?
• How the Role of CMO Will Change in the Year Ahead
• 2013: Content Gets a Ride as King
• Year 8 is too late

Featured Events (all events | post your event

• Jan 16 --Social Media Conference
• Jan 27 -- IBM Connect in Orlando
• Mar 04 -- Adobe Digital Marketing Summit
• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego

Featured Jobs (all jobs | post your job)

• Content Manager in New York at G100 Network
• Client Director in New York at Blast Radius
• Online Marketing Manager in San Francisco at AppDynamics
• Network Engineer in San Francisco at Splunk
• Social Media -- Community Manager in New York at Big Fuel

How does your business approach the stages that make up the customer journey? Our contributors this week offered macro and micro views of the customer life cycle.