Web Content Management News & Articles

It's no secret that we at CMSWire are pretty big fans of the Gilbane Group (news, site), so we're glad to announce that Bill Trippe has been promoted to Vice President & Lead Analyst of Content Strategies.

Trippe is no stranger to the Gilbane family. Previously a lead analyst for Gilbane's XML Technologies and Content Strategies Consulting Practice, Trippe will transfer his success and expertise over to the management team.

"Bill and I have worked together in variety of capacities for many years, and I'm thrilled that we'll be working together even more closely." said Frank Gilbane, CEO of the Gilbane Group. "Bill's expertise and experience combined with his strong interpersonal skills keep him in high demand from both customers and colleagues."

Equally excited is Trippe himself:

"I am excited to be taking on this new role at Gilbane. The content management landscape continues to be dynamic and compelling, and I look forward to helping our clients leverage technology for productivity, new product development, and overall growth and success." 

If you're around Boston this holiday season, stop by the next Gilbane event on December 1-3. For more information, head over here. 

How many times have you been on a website and wanted to find something, only to find that it didn't have a search box, or worse yet, that its search was crap. Probably more than you'd like to admit.

Well Squiz (news, site) doesn't want those websites to be any of theirs. And they've made an acquisition that will go a long way towards supporting search on websites that use their MySource Matrix web content management system.

As we said earlier today, it’s a non-stop flow of news from Autonomy (news, site) so what’s one more?

This post’s news hails from the Meaning Based Marketing side of things. Introduced earlier this week, the new module is called Autonomy Interwoven Multichanel Optimization, and reportedly combines the capabilities of Web content management, contact center, and advanced analytics.

According to the company release, the new module provides organizations with three primary capabilities: active “listening” across all customer interactions, testing across all formats of customer interactions and delivery of a targeted customer experience based on understanding. Autonomy claims this translates to organizations being able to respond to all forms of customer interactions across multiple channels including social media, the Web, contact center, email and in-store.

The module comes after a report by Forrester Research, which found U.S. online consumers who move from channel to channel are largely dissatisfied with their experiences.

“Regardless of which pairs they start with, customer experience professionals need to design experiences that provide users with the three C's: choice, consistency, and continuity,” Adele Sage, Forrester analyst and author of the report wrote.

Will Autonomy’s new module provide the missing link? Follow our coverage closely here and tell us what you think.

One of the final sessions at Gilbane SF yesterday was around content standards: CMIS, JSR-170 and JSR-283.

Many realize there are several challenges with CMIS in particular and efficiently working with content from disparate content repositories in general.

The session aimed at shedding light on some of these challenges and possible solutions in the standards space.
 

One of the most anticipated sessions here at Gilbane SF was the Keynote Industry Analyst Panel moderated by Frank Gilbane. Unsurprisingly, the panel revolved largely around all things social media.

As Gilbane pointed out, it is the second time in a row when this panel is "focused on social media. That fact itself is a very import thing to consider."

The second opening keynote at Gilbane SF was presented by Tricia Bush, group manager at SharePoint, who looked a bit into the crystal ball and focused her speech on the future of doing business on the internet and the promise of web content management.

CrownPeak (news, site), a provider of SaaS web content management solutions, now has a home in the heart of New York City. The newly opened East Coast office will be run by Scott Samios, who used to work for Omniture as a regional director.

Samios is a seasoned executive with more than 15 years of experience with expertise in business development and online marketing.

The new Manhattan office in the epicenter of interactive marketing will focus on CrownPeak's roster of East Coast creative and interactive agency partners, including Molecular and The Berndt Group.

Location, location, location… CrownPeak has, certainly, picked the right city to work their agency magic.

Samios said that digital agencies "need to take control of the visitor experience from the ad through the on-site success metric." How do you achieve this in the best way possible? By using the marketing-centric and SaaS-based CrownPeak CMS, of course.

"My goal will be to help our interactive agency partners in this region develop both a technology platform and a content process that delivers on the true promise of marketing ROI," concluded Samios.

It hasn’t been an easy year for anyone in the Content Management industry, so it really wasn't too much of a shock that earlier this month it was announced that Vignette (news, site) was being taken over by Open Text (news, site) and that they had a year-on-year first quarter drop off in revenue of 24.2% to US$ 33.9m.

Everyone’s feeling the pain and Vignette’s Q1 results were just a continuation of a trend that saw their total 2008 revenues drop-off by 11.6% over 2007.

But its not how you behave in the good times that marks you out as a market leader, its how you respond to difficulties and Vignette appears to be tackling the current economic downturn head-on.

FatWire Software (news, site), a very familiar Web Content Management provider in these parts and one of the few companies that managed to actually benefit from the failing economy, has been acknowledged for its success yet again. Yphise, one of Europe’s independent research firms, recently named the company the best Web Experience Optimization (WEO) solution, placing it on a higher pedestal than competitors such as Interwoven, SDL Tridion and Vignette.

The Yphise Award ranks software solutions in over 170 different technical or functional assessment categories. FatWire Content Server scored high marks in:

• The assessment for increasing the agility of businesses in setting up and managing websites,
• Optimizing Web content to support corporate objectives, increasing business activity on the web,
• Facilitating website deployment

“Web Experience Management and optimization are critical drivers for marketing success and business efficiency,” said Loren Weinberg, FatWire vice president of marketing and product management. “This award is an important testament to the high quality of FatWire’s products, as well as the completeness of our vision and our commitment to helping customers achieve their goals online.”

Yphise conducts ongoing research in order to help business and IT execs make sound IT investments for boosting performance. Curious to see who else they deem worthy? Check out their list of approved software products and projects here. 

For anyone who has worked the tough end of newspaper reporting, or editing, and whose deadlines are always “yesterday”, Nstein's v4.1 (Mojo) of its Web Content Management System could be a godsend.

As a specialist provider of solutions in the online media and web publishing world, by adding WCM Mojo to v4.0, Nstein (news, site) is going make a lot of friends.

With your Mojo running, time-sensitive workers in both the print and online industries will no longer have to blank angry mobile calls from HQ, but instead, using a smart-phone and the new mobile back-office version of v4.0, send, edit and even publish content on the run.

Maybe it's the Swine Flu, but more people are heading to Canada.

Sitecore (news, site), the leading provider of .NET Web CMS software, has appointed Kerri Jankelow as Regional Director of Canada, a role that she will use to lead new business development efforts and build partner relationships across Canada.

Moving north is a strategic move aimed at capitalizing on the increasing demand for web content management as well as growing Sitecore's presence within the Canadian marketplace.

In addition, the economy has treated Sitecore well, with more than 95% of revenues coming from new license sales. Overall, Sitecore has been profitable in each of the past four years, while maintaining a strong triple digit annual growth rate.

Jankelow comes with a decade of experience in the information lifecycle management industry and was National Sales Manager for Sun Microsystems, responsible for business development of Sun’s storage product line in Canada. Before that, Jankelow held sales positions at Teradata, Dell and IBM.

With a presence in more than 50 countries, Sitecore's Web CMS and portal software continues to help organizations to create compelling website experiences.

Jahia (news, site), an enterprise CMS vendor, is boosting its U.S. presence by tying up with a technology consulting firm Quoin (site) to help distribute Jahia's free community edition and paid-for enterprise CMS suite.

How many reports does it take before Web Content Management vendors change their errant ways and start listening to customers?

If you were to look at the recommendations from The Gilbane Group (news, site) and their Justifying Web Content Management: The Business Case and ROI report, then there is still a sharp learning curve ahead of many.

A simple four-word summary of the report, sponsored by SDL Tridion (news, site), might as well go “Keep it simple, stupid”. While that could be a tad simplistic -- and we’ll be looking at why -- it is a conclusion that keeps hitting the reader smack-bang in the face.

CrownPeak (news, site), a provider of SaaS web content management solutions, has its eye on the online marketing crowd.

The latest release of CrownPeak CMS sports multiple new features designed to make CRM and web content management easier. If campaigns, lead conversions, tracking and revenue generation are part of your lexicon, CrownPeak has news for you.

Now that the earlier announced acquisition intent is a done deal, and the planned layoffs are (as we hear) underway -- what would be a better move for Autonomy and Interwoven than to release a new product based on mutual strengths?

And so they did. One of the products from the company now called Autonomy Interwoven -- the web content management system Interwoven TeamSite -- has been integrated with Autonomy’s Intelligent Data Operating Layer (IDOL) platform.

The IDOL-based TeamSite 6.7.2 will allow customers to use IDOL functionalities like (supposedly) faster search, increased scalability, advanced conceptual content technologies, including customer profiling based on a combination of modes of customer interaction (e.g. e-mail, phone, messaging, web browsing behaviors, etc.)

According to Anthony Bettencourt, CEO of Autonomy Interwoven, the goal of this “injection” is to “enable marketers to derive meaning from all forms of digital information -- both structured and unstructured, text audio and video -- on a single platform.”

It won’t be long until we hear from Autonomy Interwoven again. In the meantime, it would be interesting to see how customers are reacting to the new, IDOLized TeamSite.