A little over a year ago, the ECM Maturity Model (ECM3) version 1 saw the light of day. The goal was (and still is) to tame Enterprise Content Management challenges in a step-by-step fashion and have a prescriptively descriptive framework to help organizations assess their own levels of maturity.

In version 2, more community feedback was included, and the doors are still open if you want to contribute your thoughts.

Refresher on ECM3

The players behind ECM3 are Wipro, The Real Story Group (formerly CMS Watch), Smigiel Consulting Group and Hartman Communicatie. They are referred to as the Project Leaders of the Maturity Model's "Guiding Consortium."

This model is split into 13 different Maturity Dimensions -- from findability and usability to re-use and business expertise -- across three groups: Human, Information and Systems.

maturity dimensions.jpg

There are five levels of ECM maturity:

  1. Unmanaged
  2. Incipient
  3. Formative
  4. Operational
  5. Pro-Active

Why Measuring ECM Maturity Matters

According to the model, “maturity” could reflect many different dimensions:

  • the expansion of a CMS from one department to enterprise-wide
  • the completeness of the document management lifecycle
  • organizational awareness of the ECM business value
  • or the volume of content managed successfully in your Enterprise CMS

Huge projects (like an Enterprise CMS implementation and day-to-day living with it after deployment) are not an easy task, as they affect many points/processes/departments in the organization. The idea of this model is to understand where you are right now and what are the areas for improvement.

And if you find high levels of frustrations in your ECM world, the framework can help in putting together a roadmap with key activities (such as developing a strategy and establishing executive ownership) to get you in a better shape and onto the next maturity level.

It's a good reminder to remember that in order for ECM to be effective a mix of thought-through strategies, appropriate technologies, established governance and practices is needed.

To download the free paper and/or to participate in the model development, head over to www.ecm3.org.