It’s taking a long time for many intranets to make the shift to mobile devices, despite the tidal shift to mobile in consumer behavior. There are signs of steady growth, for example Jane McConnell’s excellent Digital Workplace 2014 reported significant investments being made in enterprise mobile by 42 percent of the leading group, but this drops to only 10 percent across other respondents (see slide 21 of McConnell’s summary).
In spite of slow growth, organizations need to ensure that mobile thinking is part of their intranet and digital workplace strategy. Let’s have a look at some of the factors to consider.
Extending Your Intranet into Mobile
If you’re planning a wholesale intranet redesign, then it should (operative word should) go without saying that the mobile experience should be an integral part. A case could even be made for planning the mobile version first and desktop version later if most of your employees are not desk-based. But in practice, enabling intranet functionality on mobile devices will be a roadmap of developments that happen over time.
Does Your Entire Intranet Need to be Optimized for Mobile?
The standard advice was to identify the top tier of mobile tasks and only provide those: directions, phonebook, schedules and customer information being common use cases. This makes sense if working with a limited budget, but doesn't make sense when thinking about an integrated digital workplace. Why limit what people can do to a small subset of tasks when in principle they could be working on anything? If your intranet is a valuable business asset, its value will only increase the more pervasive it is.
Should You Move to a Responsive Web Design?
Responsive designs take a single content source and adapt the presentation to the screen size. It reformats content dynamically, rather than simply rescaling. The RSPB supports staff who primarily work in wildlife reserves and meeting the public, not in an office. Its intranet-wide template therefore works responsively across any smartphone (as seen at right) or tablet.
This approach makes all the reference information, policies, advice and updates available, much of which may have a relevant lifespan of several years. Making changes at the template level also means that most static content can be adapted wholesale. The downside is that responsive web designs work best within a more traditional publishing model, and where those publishing understand the design constraints. Interactive elements, even simple forms to fill in, become harder when idiosyncrasies in different browsers lead to hidden input fields and a poor user experience.
The RSPB's responsive intranet (full screen mode)
Do We Need an Internal App?
Apps hold the potential to deliver the optimal user experience: buttons, menus and so on, all work according to the design conventions of their operating system. They also tend to use less data and can be designed to work offline. If you need fast performance in front of a customer then the additional cost may be justified.