- 5 Things to Consider when Integrating your Content Management System and Portal
(6 comments) - Is Microsoft's New Windows Phone 7 Smartphone Competition for iPhone?
- CMS Review: Oracle Universal Content Management (UCM)
- Installing SharePoint 2010 on Windows 7
(5 comments) - #SXSW: R.I.P Content Management System
(5 comments) - Sun Microsystems Chief Open Source Officer Leaves Oracle
- Google's Marketplace Spells Trouble for Microsoft
(5 comments)
Get the NewsletterWhy Simplicity is Essential to Web Design
A simple website charges you less time. A complex website charges you more time. Time is your most precious resource.
Simplicity is highly overrated, according to Donald Norman, a design thinker I very much admire. “I'm a champion of elegance, simplicity, and ease of use,” Norman writes. “But, as a business person, I also know that companies have to make money, which means they have to deliver the products that their customers want, not the products they believe they should want. And the truth is, simplicity does not sell.”
So why do we buy complexity even when the simple option would be better? Three reasons. Firstly, because we do judge a book by its cover; we do think beauty is skin deep. If something looks complicated, then we immediately assume that it must be powerful; must have greater value.
Secondly, we love to show off. Complexity is like the peacock's feathers. It is brash and impossible to miss. Complexity lets other people know how clever we are and how rich, because we can afford such complexity.
Thirdly, buying complexity is like buying insurance. We might not need all these fancy features right now, but there might be some time in the future when we will. Buying complexity insures us against future need.
“When users choose a feature-laden product, they may not be exhibiting a desire for complexity,” Joshua Porter writes in his very interesting article, Simplicity: The Ultimate Sophistication. “Instead, users are anxious about predicting their future needs.”
None of the above conditions operate on a website for the following reasons. First, we don't pay for visiting a website with our money; we pay for it with our time. The longer we spend on a website the more we pay, so there is a strong motivation to spend as little time as possible.
Second, websites are about the present, not the future. Investing in a product is about predicting all the future uses we may have for it. Visiting a website is about now. We have a particular need and we visit the website to meet that particular need.
Website behavior is not about insuring against future conditions but rather about reaping the benefits of past actions. In other words, we like websites that resemble websites we're used to visiting, because they are more familiar and easier to navigate.
Third, we can't wear a website, drive around in it or show it off at a party. Browsing a website is essentially private behavior. When we go to Google we are usually alone. We search for cheap flights, but we certainly don't go around advertising that we're cheap.
If people loved complexity on the Web, then everyone would be using Advanced Search. We'd all be going to the 10th page of search results instead of clicking on one of the first three results on the first page.
We may still end up buying complex products on the Web, but our web behavior will remain relentlessly simple and hugely impatient. We use the Web during the ad breaks for Desperate Housewives. We simply don't have time to waste on complex navigation, convoluted language, or the vanity publishing of navel-gazing organizations.
—-
Gerry McGovern, a content management author and consultant, has spoken, written and consulted extensively on writing for the web and web content management issues since 1994.
Was this article useful?
Email It
Stumble It
Add RSS1 Reader Comment
Leave a Response
Processing...
Job Openings View all
| Post a job
| 
RSS
- New Media Manager (Social Media) at Citrix Online
- Web Graphic Artist at Cross Commerce Media
- Copywriter at Laserfiche
- Director of Mobile Applications at Barnes and Noble
- Senior IA / UX Designer at Fox Mobile Group
- Analyst, Serving Customer Intelligence Professionals at Forrester Research
- Senior Sales Rep at Clickability
- Project Manager/Digital Media at TMG
Featured Events View all
| Add event
| RSS
- Apr 21, 2010 – Drupalcon San Francisco 2010
- Apr 22, 2010 – AIIM International Expo 2010
- May 5, 2010 – CMS Expo 2010 (Evanston)
- May 6, 2010 – J Boye Philadelphia 2010
- May 20, 2010 – Gilbane Conference San Francisco
I've got to agree with Gerry. Website design has become overcomplicated - too much information, too many words, too many graphics, too many things going on.
I find the simplest websites now grab my attention and make me stick. Lessons learned from google - simplicity rocks, works and pays.
We developed a simple CMS with this in mind (http://www.fusesite.com) and would like to challenge anyone to find a simpler solution. The acid test: your mother can use it.