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The paperless office is still to a large extent a dream. But the possibility of developing paperless processes is a very real opportunity, according to this year’s AIIM annual industry watch research.

The findings are contained in AIIM’s Paper Wars: An Update From The Battlefield. AIIM — the Association for Information and Image Management — is a global community of information professionals. The research is the result of a global survey of 336 AIIM members between September and October of this year.

According to Doug Miles, report author and director of market intelligence, paper documents are still clogging offices and stalling business processes even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs. But the news isn't all bad.

Citrix Snowden-Proofs Enterprise Files in The Cloud

Some Enterprise file sync and share (EFSS) vendors don’t do much to appease IT managers who are so nervous about putting Enterprise information in the cloud that they simply don’t do it. Never mind that their potential customers have good reason to do the opposite, given the high operating expenses and substandard user experiences that on premises solutions provide.

The cloud-only vendors figure that the advantages of SaaS solutions, time and the emergence of the mobile-first, cloud-first world will eventually appease the fears of would-be customers who have been spooked by the likes of NSA contractor turned whistleblower Edward Snowden and the cold, hard proof that governments can (and do) tap into service provider data—triggering questions and conversations about data privacy, service provider trust, metadata, blind subpoenas, the NSA and the US Patriot Act.

Citrix isn’t one of those kinds of EFSS providers; instead, they take their reluctant customer concerns very seriously and work day and night to develop solutions that will make enterprise managers confident about storing, sharing and collaborating on files in the cloud.

What's Going On in the Marketing Suite at Alfresco?

Hats off to Sydney Sloan, who nabbed the top marketing slot at Alfresco Software. The company announced her appointment this morning though, according to her LinkedIn profile, she started her new gig last month.

She is, at least, the third female to land a role in the company’s marketing suite this year. According to their LinkedIn profiles, two of the other executives have parted ways with the company since July.

Sloan joins the open source enterprise content management vendor at an important time in its growth; it’s not only trying to gain market share but to also displace Enterprise Content Management (ECM) incumbents like EMC Documentum, Open Text, and IBM from well entrenched positions at some of the world’s largest companies.

Real Story Group Maps Digital Workplace, MarTech Space

Real Story Group (RSG), an independent analyst firm, just released an update to its Digital Workplace and Marketing Technology vendor map.

Given the scope of this technology space, it is hardly surprising that this one contains as many vendors are there are stations in the New York City subway. The research also identified what RSG defines as the trending — and fading — technologies.

The Paperless Office? Dream On

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The paperless office is only a dream, and we should be setting our sights a little bit lower.

That's how Doug Miles introduces this year’s AIIM Industry Watch report on document management, specifically on paper-free processes.

Even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs, most organizations are still struggling against the tide of paper documents that clog offices and stall business processes.

AIIM — the Association for Information and Image Management — is a global community of information professionals.

Box Wraps Enterprise Files in Snazzy iOS Features

Stop the presses. Box built a new user interface (UI) for its enterprise sync and share apps. Perhaps it’s a little rude to say so, but who cares?

Those of us who have been watching the enterprise file sync and share (EFSS) market for a few years know that one vendor innovates and in the next few weeks another catches up or comes up with something compelling of their own.

New features cause us to drop our jaws at first. Then they become ordinary.

Microsoft Offers Office 365 Refunds to Some iPad Users

Microsoft is making good on its promise to be more responsive to users' needs ... just not all of them. 

Last week the company released a preview version of Office for Android tablets, along with Office for iPad upgrades and new iPhone apps. Even better, it made all of the options free. You no longer need an Office 365 subscription to edit documents on mobile devices and store them in the cloud (whether it’s OneDrive or Dropbox).

But what about iPad users who enthusiastically signed up before that announcement — and are already locked in to spending $7 a month for an Office 365 subscription?

Want Microsoft Office on Your Mobile Devices? It's Free

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Microsoft wants Office to be at your fingertips at all times, regardless of where you are or what device you use. As a result it has been working at a furious rate to build out Office and Office 365, especially for mobile. Since the Office for iPad release last March, though, one of the glaring gaps has been the lack of an Android mobile edition.

Today Microsoft bridges that gap with the release of a preview version of Office for Android tablets, along with Office for iPad upgrades and new iPhone apps.

Rackspace Simplifies Deployment of Open Source Applications

Private cloud solutions offer a number of advantages to businesses. They’re deployed on site, which provides improved control and flexibility, yet they also have the cost and scalability advantages of a public cloud.

But there is often one big drawback. The companies that use private clouds often have to develop the apps they need to use them effectively from scratch, a considerable challenge.

In an effort to ease this burden, Rackspace this week rolled out a suite of free, single-click solution templates that customers can use to quickly deploy today’s most widely used open source applications. The templates allow customers to launch a production-ready application stack on the company’s private cloud.

Office 365 Dominance Grows with New Markets

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Microsoft is releasing Office 365 into another nine countries, bringing its total market penetration to 140 of 196 countries worldwide.

The fact that you can now get Office 365 just about anywhere there is a business culture is not surprising. But the pace at which it has developed is startling.

When it launched just over two years ago, it was available in around 40 markets. A year later it was in 88 markets. By the end of 2013, it was up to 127 markets and now ... well, just about everywhere.

Nitro: From Down Under to Over $15M

Document productivity company Nitro, originally founded in Melbourne, Australia, will beef up its San Francisco headquarters after raising $15M from Bay Area venture capitalists (VCs) in a bid to go after the big fish of document management, including Adobe and Citrix.

Nitro's products, including Nitro Pro and Nitro Cloud, enable document sharing in the enterprise. This includes the ability to sign and share documents and exchange them on mobile devices.

Microsoft Pairs with Dropbox, Is it Game Over for the Rest?

Dropbox has something Microsoft wants — namely 300 million loyal users. That’s why the world’s leading productivity software company just struck a strategic partnership with the world’s leading file sync and share provider to make working with Dropbox and Office a seamless experience from both platforms.

That “seamless experience” already exists between Office and Microsoft One Drive, which has many of Dropbox’s capabilities. But it seems that Microsoft may be a little afraid that if working with Office and Dropbox together is too much of a hassle, users might choose some other productivity app, like Google Docs, for example, to create and edit content.

Where's Marketing's Kevin Cochrane? Jahia Knows

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Remember Kevin Cochrane — the former CMO of Mindjet, the former CMO of Open Text and former vice president of digital marketing at Adobe? Guess where he’s just popped up — apparently just a day after leaving Mindjet? At open source Web Content Management (WCM) vendor Jahia.

As of today, Cochrane will sit on the board of Jahia. He will initially serve in an advisory capacity, although Jahia CEO Elie Auvray says that the role of advisor could grow as the company grows.

Cleaning Up File Shares: Bloody Footprints and Zombie Projects

2014-30-October-Zombie-Response.jpgFile share projects don’t culminate in casual review of file extensions. The fun is just beginning. The next steps should include “easy deletes,” baseline statistical capture and thoughtful project management.

You May Have Opened the Door to Your Biggest Business Threats

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It only takes one employee to create a monumental security nightmare. And that person may already be wreaking havoc at your organization.

A quarterly analysis by Skyhigh Networks, a cloud visibility and enablement company, found one user who uploaded gigabytes of data to high-risk cloud services — opening the company up to malware or a massive leak of confidential information.

This wasn’t the only security problem uncovered in the Cloud Adoption and Risk Report. Created by Skyhigh and Cloud Security Alliance, it looked at usage and risk metrics for 13 million enterprise employees from 350 organizations.

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