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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
Wide-angle view inside the PegaWorld keynote arena before a main session begins, showing attendees taking seats in a large auditorium. Blue PegaWorld-branded screens dominate the stage while yellow and blue spotlights illuminate the venue from overhead rigging. Rows of black chairs fill the floor as conference participants gather and converse ahead of the presentation.
PegaWorld 2026 Helps Usher in the Age of AI Accountability
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Feature
Scene with big NiCE World sign outside the Walt Disney Dolphin Resort in Orlando, Fla.
NiCE World 2026: The Platform Vision Meets the CX Practitioners
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News
The NiCE World 2026 main stage at the Walt Disney Dolphin Resort in Orlando, featuring large LED screens displaying contact center agents at work, flanking the illuminated NiCE World logo. Philipp Heltewig, Chief AI Officer at NiCE Cognigy, is visible on the right screen delivering his keynote address.
NiCE Launches Dedicated AI Innovation Lab to Push Agentic CX to Enterprise Scale
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Adobe Inc. corporate headquarters in downtown San Jose, south San Francisco bay area, Silicon Valley.
Adobe Launches CX Enterprise Coworker Agent
Close-up of decorated chocolate cupcakes displayed on a mirrored serving tray. The cupcakes feature pale pink icing with green accents, delicate flower decorations and piped names in pink frosting, creating a festive and personalized dessert presentation.
How AI Personalization Builds Trust — Until It Doesn't
Three hands hold up speech-bubble signs displaying different customer sentiments — happy, neutral and unhappy — against a soft blue background, illustrating customer feedback, opinions and experience measurement.
What Happens When Customer Feedback Feels One-Sided?
Kristina LaRocca-Cerrone, VP Analyst at Gartner, left, and Jay Wilson, VP Analyst at Gartner, present on stage at the Gartner Marketing Symposium/Xpo in Aurora, Colorado.
Gartner Warns Marketing Leaders: Competence Is the AI Trap
#FORRCX sign in the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee at the Forrester North America CX Summit.
Employee Experience Is Now a CX Variable — And Most Brands Are Failing It
A worker wearing a high-visibility safety vest and hard hat stands in front of an open industrial control cabinet inside a modern facility, inspecting electrical systems and infrastructure equipment. Metal cable trays, utility panels and safety equipment are visible throughout the clean industrial environment.
The Next CX Leaders Will Build Systems, Not Just AI
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Articles Tagged "Plugins"

News Analysis
Article
Analytics
Microsoft's Integration of Python in Excel Revolutionizes Data Analytics
Feature
Article
Customer Experience
4 ChatGPT Plugins Marketers Rave About
Feature
Article
Customer Experience
Movable Type Releases 39 Plug Ins, Includes Social, Analytic, Editing Enhancements
Feature
Article
Customer Experience
Enliken Helps You Control Your Privacy, Tells You Who is Selling Your Data to Advertisers
Feature
Article
Web CMS
What the WordPress Community Wants, Likes
Feature
Article
Customer Experience
A People-Polling Platform Shares the Love, Rediscovers Content
Feature
Article
Web CMS
Soapbox Simple Web CMS Offers Unlimited Pages, Users and Storage
Feature
Article
Web CMS
Top 5 SEO Tools for WordPress, According to WordPress
Feature
Article
Enterprise 2.0
eTouch Updates Enterprise Wiki, Adds Custom Dashboards
Feature
Article
Web CMS
dotCMS Gets Groovy - and Ruby, Python, PHP and JavaScript
Feature
Article
Mobile
Latest WordPress Mobile Adds Palm Pre Support
Feature
Article
Web CMS
WordPress Speaks Your Language and Translates, Too
Feature
Article
Web CMS
WordPress Can Be a Multilingual CMS, Meet WPML
Feature
Article
Web CMS
dotCMS 1.7 Puts a Dot on Plugin Architecture
Feature
Article
Document Management
Callas Software to Release pdfToolbox Server 4
Feature
Article
Enterprise 2.0
Mozilla Labs Releases Ubquity Mashup Solution
Feature
Article
Web CMS
Kaltura Plugin Adds Interactive Video to WordPress
Feature
Article
Open Source CMS
4 More Superfly WordPress Plugins
Feature
Article
Web CMS
7 Superfly Plugins for Wordpress
Feature
Article
Web CMS
Silverstripe Joins, and Renames, the Plugin Game
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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