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Web Cms News & Analysis

Moxie Updates Chat, Email, Knowledge Spaces

Moxie Updates Chat, Email + Knowledge Spaces
Moxie Software, a provider of customer service software, has updated parts of its Spaces technology. The changes provide customer service agents access to things like instant messaging file uploads, mobile support and even real time language translation.

Oracle WebCenter Sites Review: Strengths, Weaknesses

Web CMS, Oracle WebCenter Sites ReviewI've been around the block with this product so many times I've worn out all my shoes. From its earliest days as FutureTense ContentServer, through the FatWire years, to its most recent incarnation as Oracle WebCenter Sites and everything along the way, it's been a very interesting, rewarding and occasionally frustrating journey through the eight (or eleven, depending on how you count) versions.

Why Apple Needs Topsy in a $200 Million Way

Apple to Buy Social Analytics Company TopsyApple bought social analytics firm Topsy for more than $200 million, the Wall Street Journal reported yesterday.

Topsy is one of the few companies that has access to every tweet generated since 2006 and has the proven ability to analyze them all, both historically and in (near) real time, as they come in. While some see Topsy’s services primarily in the social realm, it’s also important to recognize its big data and analytical capabilities.

eZ Publish 5.2 Debuts with Digital Marketing Tools Built In

eZ Systems has launched eZ Publish 5.2, a short term release that adds a suite of digital marketing and customer experience management (CXM) tools to the mid market focused Web CMS.

What's the Hottest Trend in Intranets?

Social Business, The Hottest Trend in Intranets is ICEIntranets may be the new hot topic in web experience management, but when it comes to building your intranet, think ICE. ICE stands for Intranet, Community and Extranet. When delivered on the same platform these three pillars of collaboration provide holistic engagement, reduce development and software costs, and simplify user experience for employees and customers alike.

Cirrus Insight to Unite Salesforce, Gmail on Mobile Devices

Cirrus Insight to Unite Salesforce + Gmail on Mobile DevicesBefore Salesforce launched Salesforce1 to help companies build mobile sales apps, there was a startup called Cirrus Insight. It began working on a mobile app to bring Salesforce features to the smartphones and tablets of Gmail users. The app is now being piloted, and Cirrus has also announced integration with Conga, a popular Salesforce document builder.

Box, LinkedIn, Evernote, DocuSign All Debut Salesforce1 Apps #DF13

Box, LinkedIn, Evernote, Docusign + Others Debut Salesforce1 Apps #df13A handful of Salesforce partners revealed their Salesforce1 apps this week at the annual Dreamforce convention in San Francisco, including Evernote, Box, LinkedIn, DocuSign and about a dozen others. But that doesn't mean they are ready to use.

What is Salesforce1? Mobile, Mobile Everywhere #DF13

Salesforce1Salesforce1 made its debut at Dreamforce 2013 in San Francisco this week. But what is it, really? Is it application software that holds all of a company's enterprise apps?

How about a way to make all of Salesforce's technology available on mobile devices? Now we're getting somewhere.

Connected Devices Featured in Salesforce Marketing Cloud Keynote #DF13

dreamforce keynote

Salesforce is going with the moniker Internet of Customers to define its strategy of connecting the world's smart devices. That focus was again on display during the Marketing Cloud keynote today at Dreamforce 2013 in San Francisco.

ExactTarget leaders Scott Dorsey and Scott McCorkle presented the talk, Market 1:1 with Your Customers to Grow Faster. 

Salesforce CEO Marc Benioff: The Challenge is Rapid Change #DF13

Salesforce CEO Marc Benioff Dreamforce 2013 Keynote Recap #df13Salesforce CEO Marc Benioff made his annual pilgrimage to the Dreamforce 2013 keynote stage this week, where he filled in some details about the Salesforce1 launch.

Benioff explained what the new software platform means for the future of the company, and more importantly, what it means for Salesforce customers. "Rapid change is going on, and we have to work hard to keep up," he said. "It's all about speed, and things are more open than ever before in a collaborative world."

Silverpop Debuts Mobile Connector for Engaging Apps #DF13

Silverpop Debuts Mobile Connector for Engaging Apps #df13Marketing automation vendor Silverpop updated its mobile strategy this week at Dreamforce 2013 in San Francisco.

So yesterday, CMSWire.com caught up with Bryan Brown, Silverpop president of product strategy, to learn more about the Mobile Connector and its benefits.

Goodbye WYSIWYG for Web Content Management Systems?

CMS platform provider SetSeed CMS thinks it offers a better alternative to WYSIWYG-based content management in its newest version. SetSeed 8 — with an all-new interface, improved mobile experience and new APIs — avoids problems caused by What You See Is What You Get (WYSIWYG) CMSs, company representatives claim.

SetSeed 8 also includes several APIs that allow SetSeed CMS to be used as a website builder for the first time.

B2B Marketers Still Tepid on Social #DF13

B2B Marketers Still Tepid on Social #df13While Salesforce and other sales and marketing oriented businesses want marketing to become more social, the demand just isn't there yet in the B2B space. In the consumer world, it's a different story.

But B2B marketing is not focused on the same things, Adam Blitzer, vice president and general manager of Pardot said in an interview at the Dreamforce 2013 conference in San Francisco.

Salesforce Recovers from Outage, Kicks Off Dreamforce 2013 #DF13

image-dreamforceintro-2013.jpgSalesforce opens its biggest conference of the year in San Francisco today under a fog unrelated to the legendary natural mists that haunt the city. The haze is lingering from a massive outage Salesforce customers on multiple continents experienced just three days before the start of Dreamforce 2013.

Adobe Changes Pricing Structure for Marketing Campaigns

Adobe Campaign Abandons Email CPM PricingAdobe is introducing a new pricing plan for its campaign management service. Starting in January, Adobe Campaign, one of six digital marketing units the company includes in its Marketing Cloud services, will no longer charge customers on CPM or cost-per-thousand emails pricing. Instead, it will charge a "platform fee" plus a fee per customer profile.

In an interview with CMSWire.com, Mathieu Hannouz, senior product marketing manager for Adobe Campaign, said the move is designed to encourage customers to embrace cross-channel marketing.

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