HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Web Cms News & Analysis

How Google is Torturing Marketers by Tweaking Gmail

Gmail Changes' Effects on MarketersGoogle has gone nuclear on email marketers in 2013. In May, it shuffled promotional emails into a separate tab in Gmail inboxes. Now it has now taken away a key tracking mechanism marketers have traditionally leaned on. 

Earlier this month, Epsilon released a study that concluded that tabbed inboxes are negatively impacting the ways consumers engage with brands in their Gmail inboxes. This week, CMSWire talked to Loren McDonald, vice president of industry relations at Silverpop, a digital marketing technology provider, about Google's decision to open images by default, another potential blow to marketers. 

5 New Year's Resolutions for Digital Marketers

5 New Year Resolutions for Digital MarketersWe've all made new year resolutions and we've all broken them, but rather than idly imagining you can run an ultra-marathon by the end of the year without leaving the sofa, why not focus on some achievable, work-related goals? Here are five new year resolutions all digital marketers should bear in mind as 2013 draws to a close.

DNN Gets Responsive with Evoq Social Update

image-dnnevoqsocialupdate-2013.png

Content management system provider DNN has embraced responsive web design with its update to Evoq Social, a community tool that allows customers to answer each other's questions and comment on a company's products or services.

Customer Experience: The Year That Was, The Year That Will Be

iStock_000021779385Medium.jpgWelcome to December and the onslaught of New Year's predictions. I'm going to add my two cents to the fray, identifying five trends in the customer experience realm with roots in 2013 that I predict will grow next year.

Webinar Recap: Wake Up Your Website with Effective Digital Experiences

image-ektroncontentmarketingwebinar-2013.jpg

All marketers need to create effective digital experiences for their web properties, so we held a webinar recently to explore the concept.

People come to a website for many reasons. If they have a good experience, they may return — and rate that website more trustworthy than competitors. From there, visitors can be helped along their customer journey by increasing context and relevancy using techniques like personas and content targeting.

WordPress 3.8: A Spiffy New Look and More

WordPress 3.8 Released with Upgraded Frontend, Backend UIWordPress 3.8 is out,  a minor update with lots of visual tweaks to both the front- and back-end interfaces. It features a modern new design — “most beautiful update yet," the company claims — and a default theme that is responsive on mobile devices.

WordPress is one of the largest open-source content management systems, used by upwards of 72 million websites.

Defining and Understanding Adaptive Content

Embrace Adaptive Content to be Part of the Digital ZeitgeistWe're more than 20 years into the web revolution, so maybe it's about time we started treating content as flexible, reusable bits of data rather inflexible words and images on pages.

Adaptive content may just be the future of content management, but there is still no widespread agreement on what it should look like or how it is to be implemented.

Meet, Pray, Live: Marketers Benefit from Deeper Demographic Insights

Big data 2012 04 02Marketers live and die by demographic data, looking at everything from gender and ethnicity to identify target markets for specific products or services.

Big data — and the deluge of online information — provides more information about potential customers than ever before, including detailed statistics on everything from median income to religious affiliation.

Inside the Road to Acquia's Possible IPO

The open-source model for software is shaking up the Web Content Management System (CMS) business. One company that has greatly benefited from this is Acquia, one of the Boston area's most successful startups. Co-founded by Drupal's creator in 2007, Acquia has doubled its revenues in each of the last two years and sparked chatter of a US initial public offering (IPO) in 2014.

A Cloud Based Intranet, Courtesy of eXo

In the four years since I last took a good look at the eXo platform, quite a bit has changed. Back in the day when I was a web and intranet consultant, eXo positioned itself as the premier open source web content management (WCM) platform -- a more extensible platform than out of the box applications like Drupal. I recently had the pleasure of chatting with Patrice Lamarque, vice president of products for eXo and we discussed eXo's new premium cloud offering, its new marketing focus and the changing enterprise software market.

 

5 Ways Marketers Can Improve the CMS Experience

web cms, 5 Ways Marketers Can Improve Content Management System Experience

It's a 400-word blog post. One static image. Four hours? Yes, that's what it took a junior marketer to publish the piece.

It's an actual CMS horror story recalled by Christine Polewarczyk, senior director of global enterprise marketing with SDL.

"It should have only taken 15 to 30 minutes at most to post that blog," said Polewarczyk, who caught up with CMSWire exclusively after her talk last week on global marketing at the Gilbane Conference in Boston.

LeadSift Social Media Scoring Debuts SMB Version

LeadSift Social Media Scoring Debuts Small + Medium Sized Business VersionParsing social media data for possible sales leads is a lot like any other kind of lead generation. It takes plenty of hard work with sporadic results that don't scale.

But startup LeadSift has built a system it claims makes it easier to find possible customers amid the social media noise. Now it has debuted a lightweight version of its product for small- and medium-sized businesses (SMBs).

Even Stale Fruitcake is Sweeter than Holiday Customer Service

Fruitcake.png

Stale fruitcake may not  be the most appetizing delicacy in the world.  But 37 percent of those surveyed by Aspect Software, a provider of call center management solutions, described eating fruitcake from last year as better than dealing with customer care during the holidays.

Is that the taste you want to leave in the mouths of your customers?

 

Moxie Updates Chat, Email, Knowledge Spaces

Moxie Updates Chat, Email + Knowledge Spaces
Moxie Software, a provider of customer service software, has updated parts of its Spaces technology. The changes provide customer service agents access to things like instant messaging file uploads, mobile support and even real time language translation.

Oracle WebCenter Sites Review: Strengths, Weaknesses

Web CMS, Oracle WebCenter Sites ReviewI've been around the block with this product so many times I've worn out all my shoes. From its earliest days as FutureTense ContentServer, through the FatWire years, to its most recent incarnation as Oracle WebCenter Sites and everything along the way, it's been a very interesting, rewarding and occasionally frustrating journey through the eight (or eleven, depending on how you count) versions.

Displaying 121-135 of 3358 results

< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Next >