Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Facebook App of the Week: ShortStack

Most apps on Facebook are about ongoing commitment; they are driven by a need to maintain attention and bringing back visitors. ShortStack, an increasingly popular Facebook App, takes such factors into consideration, but also places emphasis on getting people there in the first place. A visual enhancement and marketing tool, ShortStack helps you build campaigns and design Facebook pages, assembling just the right colors, images, and catch-phrases to draw in customers and turn them onto your playing field. Let’s take a look.

The Details

Leveraging the social arena is turning into a great emphasis for enterprise online marketing, as young guns invented the game and now Corporate America must adhere to the rules. Furthermore, websites are becoming a little passé these days, as a company can do so much more with its social pages. Accordingly, this week we look at a Facebook app called ShortStack, which helps small businesses to strategically design their Facebook pages, so that they function and appear much the same as a website. According to research done by the app’s developers, most companies use social media over all other online platforms to manage customer interaction, the numbers coming in at 79.7 percent utilizing social sites over 49.1 percent on websites.

Editor's Note: Check out our new column focused on Facebook Apps for Business

Though there are some similar design functions, one major difference between the more traditional online forum and a social network is that the former is all about you, whereas a platform like Facebook is about you and everyone else. In the latter case, it’s really easy for a user to become distracted and drawn elsewhere, so the key to design is focus and energy. 

With Shortstack, you can create custom Facebook tabs using available templates, or make ones of your own. There’s also a series of widgets accessible to insert photos, Twitter feeds, blogs, and videos. Additionally, the app enables you to implement contests and other marketing campaigns onto your tabs.

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And while there are certainly consultants out there ready to do this for you and charge you a good amount for their service, ShortStack enables businesses to manage their Facebook pages all by themselves in a time-saving, efficient manner. Want to run campaigns? No problem, create a tab. Have a few Facebook pages to manage at once? Perfect, the app is set up to de-complicate the process. No budget? Also not a problem as the subscription-based tool comes with a free edition along with other options, the most popular being a mere US$ 30 a month.

Hiring a contractor, thus, becomes unnecessary when everything’s at your disposal.

Explains the company,

Social networking thrives on the elements of user interaction, engagement, and involvement. Videos, blog posts, newsletters, shared links, status updates, photos, and replies to user comments all draw the attention of Facebook users and transforms them into loyal customers and permanent clients."

Once in place, ShortStack provides various management devices, which help you keep track of everything. The Tab Designer comes first, fostering the design process. If you want to create a series of tabs, say one to host daily deals, another for general information, and a third, fan-focused forum, the Tab Manager helps you to organize and control your user base. Lastly, there’s Media Manager, which keeps your photos, media files and other assets in one spot. You can sort via tags, or you can file it by client.

 

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