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My previous post discussed the three ECM vendors (EMC, IBM and OpenText) that Ovum named as Market Leaders in its report: “Decision Matrix: Selecting a Content Management Application Vendor.” With this article, we'll take a look at the vendors named Market Challengers and Followers.

If everything seems to be in control, you're not going fast enough.”
- Mario Andretti, champion racing car driver

In the world of automotive racing, speed is paramount. When it comes to automotive financing, speed is equally important. However, it is not enough to just move faster. The race to engage and capture new business requires agility, coordination, and control. In this article, I continue my writings on adaptive case management by focusing on how it is being successfully applied in automotive and equipment financing.

A fair amount of work goes into the role of a SharePoint Information Architect. And every architect should have his tools, right? What does Microsoft provide out of the box, to design, deploy and manage an information architecture in SharePoint? Let’s have a look.

As new forms of social media proliferate and enterprises scramble to keep pace with their customers, social business is a force that cannot be ignored.

In the decade since its quiet emergence onto the scene, Drupal has become an industry standard in the web content management and web publishing field, one with an almost cult-like following among developers.

The language we use defines our national identity and culture. In the UK most of the people living in Wales can speak English but under the 1993 Welsh Language Act all public-sector websites that contain information relevant to Wales have to be in English and Welsh. Certainly English is a very useful default language, and it is fairly easy to work with around 850 words. The other 1 million are just there to confuse everyone, including many native speakers.

The most prominent advice about mobile content is to be concise. The content for web should be short, but the mobile content should be even shorter. While this is certainly true, some take this "shortening" to another level.

Being concise doesn't mean that the content shouldn't make sense and actually become useless.

Following up on my last two posts, here are predictions five and six for what 2012 holds for collaboration in the enterprise:

In our last gripping installment we began to consider the business case for SharePoint and I introduced the ideas of the Left Brained and Right Brained business case. In this episode we’re taking the excitement to unprecedented heights as we analyze the costs of SharePoint.

In November of last year, Adobe did a pretty serious restructure, making the decision to focus on Digital Marketing and Digital Media. More than a few people might have wondered what exactly was going on. But when you take the time to consider what Adobe did, you realize they were following their own advice: focus on the customer.

Ask ten people what Social Business means to them, and you will come back with ten different answers. But if you look closer, you will soon find the common denominator: it’s about putting people back in business.

As a follow up to my previous post, here are my third and fourth predictions for what 2012 holds for collaboration:

I saw it coming in 2011. But no one believed me. I guess it's difficult to turn your back on something that you fervently believe in. At this point, I feel like Harry Markopolos who had been telling people that there was something wrong with Bernie Madoff — before the truth came to light.

OpenText sits at the top of Gartner's list for Web Content Management and customer experience. The vendor took major strides in 2011 to ensure that its technology enables organizations to truly engage and support their customers. And it isn't done yet.

Spurred on by an online debate about the distinction between text analytics and semantic content enrichment, I turn in this article to the pressing question: "What does semantic content enrichment mean?" 

As part of CMSWire’s "Back to Basics" theme for the month of February, I thought it’d be worthwhile to take a fresh look at something that is both obvious in its importance and yet challenging for all of us in the social business space: Driving adoption.

A recent thought paper on risk appetite by COSO prompts guest writer Norman Marks to explore the place risk appetite and its management have in the day-to-day strategic plans of organizations.

It doesn't have to be so painful

“Wait… what? .NET I get… Web Parts make sense… Server Object Model I can get behind, but what’s up with v4.Master, CAML, XSLT, XML, core.css, JavaScript, jQuery, SPD, features, solution galleries? Really??? All I want to do is pre-populate a couple of fields and make the screen look less ugly!! I hate SharePoint!!”

Take a deep breath and count to ten. We’ve all been there. Do not despair. You are not unintelligent. You are not a moron. You do not need to quit your job to find work in the fast food industry, and you are not alone in your frustrations with SharePoint.

Well done taxonomy management makes searches simple and finding the right answers near-effortless. But the effort it takes to create these ideal results requires a well thought out plan.

“When people engage properly with each other and with technology…trust, self-organization, and good business results emerge” — Andrew McAfee

Dr. Andrew McAfee, of MIT and “Enterprise 2.0” fame continues to challenge organizations to adopt social business tactics and platforms. Most recently, Professor McAfee led a task force of 18 members of the information management vendor community in conjunction with a non-profit association. The results of this research project were published as a white paper series called “When Social Meets Business, Real Work Gets Done.”