Beleaguered RIM explains what's going on as the company's woes continue into a third day. The problem has spread globally and the company is trying to restore services following an original failure in U.K.-based servers.

RIM Fighting the Fires

Having been struggling since Monday with a European issue on its consumer-market servers, RIM's troubles have now spread to North America and further afield. All this on the day that Apple launches iOS5. RIM support has offered this update on the troubles with its servers around the world:

EMEA, India, Latin America (LATAM):
• BES (enterprise) and BIS (individuals) email is passing, but some users may see delays as we clear queues. BESs are connecting to the infrastructure and should be passing traffic; some messages may be queuing.
• BlackBerry Messenger (BBM) and browsing are unavailable as the Support teams monitor service stability. They will continue to assess when these services will be brought online.
• NOTE: Rbridge (the connection between global Relays) is impacted, so messaging between regions will be affected. An Enterprise customer with a BES in one region, and SIMS from another region will be affected. (i.e. BES in US, SIMs from a UK carrier – the UK Device will not receive BES email).

Canada, LATAM:
• BES and BIS email is passing, but some users may see delays as we clear queues. BESs are connecting to the infrastructure and should be passing traffic; some messages may be queuing.
• BBM and browsing are unavailable as the Support teams monitor service stability. They will continue to assess when these services will be brought online.

U.S.:
• BES and BIS email is passing, but some users may see delays as we clear queues. BESs are connecting to the infrastructure and should be passing traffic; some messages may be queuing.
• NOTE: Rbridge (the connection between global Relays) is impacted, so messaging between regions will be affected. An Enterprise customer with a BES in one region, and SIMS from another region will be affected. (i.e. BES in US, SIMs from a UK carrier – the UK Device will not receive BES email).

No One is Happy

The story has rattled on all week, but is now spreading rather than going away, increasing the pressure on RIM. Telcos and corporates around the world are pushing RIM to solve the problem as they are inundated with requests for support and complaints from users. Meanwhile on Twitter the vitriol against RIM continues and if the problem lasts much longer, the company can only expect major defections from users at the end of their tethers and their contracts.

If you're affected by the problem, let us know how bad it is and what you plan to do with your BlackBerry once the issues are resolved.