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Digital Experience Platform Insights & Best Practices

Welcome to your prime source for Digital Experience Platform insights, research and informed opinion. Explore today's DXP innovations, trends and strategies, brought to you by industry experts. Discover impactful content covering digital experience platforms, content management systems, composable DXPs, modern digital experience stacks, omnichannel content and experience delivery, and how generative AI and other innovations are shifting the digital experience platform landscape.

Featured Reading

Feature
Article
Digital Experience
Digital Experience Platforms (DXPs): Your 2026 Comprehensive Guide
What DXPs are becoming in 2026 — and what enterprises must validate before autonomy scales faster than governance.
Editorial
Article
Digital Experience
What Is a Composable DXP?
The term composable DXP has recently grown in use. We take a look at what it means, and the associated benefits and downsides of such an approach.
Feature
Article
Web CMS
Headless CMS: Definition, Core Concepts & 13 Headless Platform Examples in 2026
AI, composable stacks and device sprawl are pushing headless CMS from optional architecture to core content infrastructure in 2026.
Editorial
Article
Digital Experience
The Headless CMS Hype: Someone, Please Think of the Marketers
Editorial
Article
Digital Experience
The CX Operating System: Why Enterprise Marketing Needs an Orchestration Layer, Not More Tools
Enterprise marketers have plenty of martech. What they lack is a way to make it work together — here's what a CX Operating System actually requires.

Featured Research Report

Building the Case for Modern Public Sector Messaging
The average government IT budget spends 80 cents of every dollar keeping old systems running. The math on modernization starts there.
Inside, the data behind government messaging modernization is laid out clearly: what legacy infrastructure is actually costing agencies, where the security risks are concentrating and how targeted upgrades are generating returns faster than most budget cycles expect.
Building the Case for Modern Public Sector Messaging

Fundamentals of Digital Experience Platforms & Content Management Systems

Feature
Article
Digital Experience
Digital Experience Platforms (DXPs): Your 2026 Comprehensive Guide
Feature
Article
Web CMS
Headless CMS: Definition, Core Concepts & 13 Headless Platform Examples in 2026
Feature
Article
Digital Experience
What Is a Content Management System (CMS)?
Editorial
Article
Digital Experience
What Is a Composable DXP?
Feature
Article
Web CMS
14 Rules for Selecting the Right Content Management System (CMS)
Feature
Article
Digital Experience
Emerging Trends Shaping the Future of Digital Experience Platforms (DXPs)
Learning Opportunities
Iceberg Gap
WebinarJul 9, 2026 · 9:00 AM PDT
Why Some Dealers Are Pulling Ahead With AI
Register
Prove the significant result not only in soccer
WebinarJul 14, 2026 · 9:00 AM PDT
Content Leaders Collective: Proving Content's Business Impact Starts With the Right CCMS
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Contact Center WFM
WebinarJul 22, 2026 · 11:00 AM PDT
Replacing Tasks, Not Roles: The Changing Nature of Contact Center Work
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Fireside Conversation
WebinarJul 30, 2026 · 11:00 AM PDT
From Automation to Intelligence: How Leading Teams Are Rethinking Operations
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Gaylord Rockies Resort & Convention Center in Aurora, Colorado
ConferenceNov 4, 2026 · 9:00 AM MST
Gartner Customer Service & Support Conference Denver 2026
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Legacy
WebinarOn Demand
How Modern Marketing Is Exposing the Limits of Legacy CMS
Watch Now
Fragmented Puzzle
WebinarOn Demand
The Hidden Cost of Fragmented Customer Communication
Watch Now
Woman sitting on the bench
WebinarOn Demand
The 5-Question CX Audit: Benchmark Your CX Operations for 2026
Watch Now
View All

Digging Deeper Into DXPs & Composable Architectures

Editorial
Article
Digital Experience
Mastering the Digital Experience Tech Stack for 2025
Feature
Article
Digital Experience
Your DX Stack Needs a Makeover: Here’s How to Get It Right
Feature
Article
Digital Experience
6 Ways Generative AI Is Changing Content Management
Editorial
Article
Digital Experience
Content Management’s Midlife Crisis
Editorial
Article
Digital Experience
The Unindicted Co-Conspirator in the CMS Industry’s Malaise
Feature
Article
Digital Experience
Emerging Trends Shaping the Future of Digital Experience Platforms (DXPs)
Editorial
Article
Digital Experience
Using Journey Orchestration & Experience Management in Tandem
Feature
Article
Customer Experience
How to Define an Omnichannel Customer Experience
Feature
Article
Digital Experience
What It Actually Takes to Build Gen AI Into Your Enterprise Marketing Stack
Featured Research
Featured research
Research Report
Building the Case for Modern Public Sector Messaging
The average government IT budget spends 80 cents of every dollar keeping old systems running. The math on modernization starts there.
Featured research
Buyer's Guide
Your Legacy Systems Aren't the Problem. Leaving Them Alone Is.
64% of agencies are blocked by outdated infrastructure. The ones pulling ahead started without a perfect budget cycle.
Featured research
Guide
8 CX Survey Templates Built to Get Answers, Not Just Scores
Eight ready-to-use templates and survey design guidance to help your CX program collect feedback worth acting on
Featured research
Research Report
The 24 Hours That Define Your CX Program
New global research from 3,000+ CX leaders on why response speed matters more than most programs are built to handle
Featured research
eBook
Web Marketing Moneyball: How Web Operations Drive Marketing ROI
How to calculate the revenue your web infrastructure is costing you and make the case to fix it
Featured research
eBook
From Friction to Flow: Aligning Marketing and IT on the Web
The guide to getting marketing and technical teams building websites faster, smarter and safer
Featured research
Research Report
The State of Enterprise Site Search: 2026 Benchmark Report
Only 43% of enterprise teams can tune site search in real time. Here's what that's costing.
Featured research
Research Report
Business Leaders CX Report: What’s Working and What’s Not in AI-Driven CX
Insights from 400+ leaders on how AI is reshaping CX and where execution is falling short
Featured research
eBook
Build for What's Next: Your AI Blueprint for Contact Center Readiness
When 91% of CX leaders face pressure to deploy AI, the smartest first move is knowing exactly where to start
Featured research
Research Report
Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
Featured research
White Paper
How Enterprise Legal Teams Are Rethinking How Matters Get Managed
A guide for legal leaders who need a better way to track matters, coordinate work and keep legal operations running smoothly.
Featured research
Research Report
The 2026 State of CX Outsourcing
How CX leaders are rethinking their outsourcing partnerships

People Covering Digital Experience Platform Insights & Best Practices

Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Dom NicastroDom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Ryan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital...
Ryan BennettRyan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital...
Pierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Pierre DeBoisPierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also...
Kaya IsmailKaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also...
Jill Grozalsky Roberson is an award-winning digital marketing leader with deep expertise in omnichannel strategy, personalization, experimentation, and maximizing the impact...
Jill Grozalsky RobersonJill Grozalsky Roberson is an award-winning digital marketing leader with deep expertise in omnichannel strategy, personalization, experimentation, and maximizing the impact...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...