Lithium News & Analysis
| Tuesday Feb 11, 2014
A report published today has social customer experience enterprise software provider Lithium Technologies acquiring social media ranking influencer Klout for about $100 million.
Reached by CMSWire, Klout did not confirm or deny the report. Lithium did not immediately return an email.
"We don't comment on rumor or speculation," Jon Dick, head of marketing for Klout, told CMSWire today in an email.
| Friday Nov 1, 2013
Over 70 percent of Twitter users expect to see businesses respond to their tweets, a social media report has found, and 54 percent expect to hear back within the hour.
That such a high percentage of people expect responses from companies on social media shows how far expectations have risen, the Lithium Social Response Study found.
| Friday Oct 11, 2013
How do B2B marketers create the right content for their audience? What's the best social channel mix to reach audiences? Which metrics should social media marketers be measuring rather than "likes"? We turned to Lithium's Director of Content Strategy, Bonnie Thomas, for some answers.
| Wednesday Oct 9, 2013
Customers are more empowered than ever before, and social media is one of the ways they are able to quickly voice their opinions and experiences online. However, the social revolution is really just a symptom of the wider customer revolution, and customer experiences are the groundswell.
| Wednesday Sep 4, 2013
Social business vendor Lithium has announced it raised US$ 50 million in pre IPO funding, and it's also hired Tapan Bhat, a former Yahoo executive as SVP and chief product officer.
| Tuesday Jul 9, 2013
Not sure when we started calling social community software "social depth platforms", but Forrester's latest Wave has hit the street and there are some well known social platform providers topping the list.
| Wednesday Apr 24, 2013
The key to being good at all this social stuff is brands need to understand it. Lithium customers will get some added support for this need with its new Social Intelligence solution.
| Tuesday Feb 19, 2013
A recent Lithium survey has found social media is helping to drive improved customer experiences in telecoms, but there is lots of room to grow in developing markets and on the social support front.
| Thursday Jan 31, 2013
Start off the New Year with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).
| Thursday Jan 24, 2013
Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently talked to customer contact vendor, Aspect Software’s Chief Marketing Officer Jim Freeze.
| Thursday Jan 24, 2013
Rob Tarkoff, CEO of Lithium, says he always walks away from prospective companies that have a “Director of Social Media.”
| Tuesday Jan 8, 2013
Customer contact vendor Aspect Software is joining the social media bandwagon. The Chelmsford, Massachusetts-based company has announced its cloud-based Aspect Social, a partnership with Lithium Technologies that provides tools for contact center agents to engage with customers via social media.
| Tuesday Dec 18, 2012
That stakeholders be brave and bold. We’re on the cusp of a new era in Information Management.
There are things to innovate and to discover that no one has ever seen or ever worked with before.
So while you have to pace yourself, you also need to recognize that these moments don’t last. This is the opportunity to catch the wave while it’s here. -- Virginia Backaitis
| Tuesday Nov 27, 2012
Agencies do great work. So, this post is not meant to be a rant on them at all ...
| Wednesday Nov 21, 2012
Facebook has partnered with Mozilla Firefox to integrate its messenger tool directly into the web browser’s interface.