Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Mindtouch News & Articles

MindTouch Supports Help Content Publishing from Apps Like Adobe Framemaker, RoboHelp & More

If you liked that F1 button that MindTouch came up with back in July and you're a big desktop publishing fan, then you might like the latest announcement which essentially combines the two.

MindTouch Reintroduces F1: Contextual Help with a Touch of Marketing Automation

MindTouch Reintroduces F1: Contextual Help with a Touch of Marketing AutomationMindTouch ( news, site) has breathed new life into the F1 button. True contextually aware help looks like it has arrived. Add a little marketing and sales automation in there and you may have the answer to reducing costs, increasing sales and truly understanding what your customers need.

Social Knowledge Base: The Key to Customer Engagement?

We spend a lot of time talking about customer engagement and what it really means in today's connected, digital world. Probably the best way to understand it, is to sit down and look at the use cases. So here's one for you, maybe you don't recognize it, but it's a fairly obvious one none the less: social knowledge bases, or in very simple terms product help.

Collaboration in Context: Supporting Business Systems

MindTouch Social Intranet with Workforce from Dachis GroupMindTouch (newssite) has a new version of their Intranet solution out today, Social Intranet with Workforce by Dachis Group. It is collaboration in the context of true business systems and a clear example of why you need a platform, not just simply an out of the box application to get the capabilities you really need.

Technical Communications Suite Integrates Document Creation and Community Engagement

MindTouch Partners with Fujitsu for Document ScanningToday MindTouch (newssite) announces their new Technical Communications Suite, designed to support the creation and deployment of technical documentation in a community environment, and in turn help improve revenues and customer support. 

MindTouch's Record Growth Forces Need for a Full Time CFO

MindTouch Adds Collaborative Video and More to MindTouch 2009MindTouch (newssite) is certainly doing well these days. So well, they have finally broken down and appointed a full-time CFO. More proof that collaborative business solutions have found their place in the market.

Enterprise 2.0 Roll-up: Do Away with Your Intranet Manager and Forget E2.0 Entirely

The enterprise took a few hits this week. In addition to failing to deliver value, it might just not be for you. Period. 

Enterprise 2.0 Roll-up: Google Goes Government, Facebook Goes Salesforce, Apple Goes to the Dogs

This week we saw a lot of big names venture into new territories. Google went Government with a new version of Apps, and Facebook took a turn toward better customer satisfaction (after being labeled worse than airline services)  with Salesforce.com. Meanwhile, everyone's mad at Apple, but the iPhone4 is sold out anyway. 

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The Top 25 Most Influential Bloggers in Technical Communications

In March MindTouch (newssite) announced their list for the most powerful voices in open source. Today, they bring us a new list: the most influential bloggers in technical communications

MindTouch 2010 Includes Curation Analytics for Content and Documentation

 MindTouch_logo_2010.jpgToday MindTouch (newssite) releases the biggest product update to its collaboration platform in its history. The focus? Ensuring your content is strategic through the use of authoring tools, discovery and curation analytics.

MindTouch Integrates with SugarCRM, Creating Collaborative CRM

mindtouch_logo_2009.jpgMindTouch (news, site) is adding a little extra functionality to their open source collaboration platform by integrating it with SugarCRM.

MindTouch Announces the Most Powerful Voices in Open Source

mindtouch_logo_2009.jpgOne of the announcements at the Open Source Business Conference happening now in San Francisco, California, is that of the "Most Powerful Voices in Open Source."Let's take a stroll through the who's who of open source MVPs.

Alert: What's Coming for Open Source CMS in March 2010

Welcome to the March installment of our what's coming from the open source CMS projects in the next month.

If you're looking through here and feel that your project was left out, we invite you to send us an email at pr@cmswire.com with a pointer to who we should contact at your project for updates.

MindTouch Integrates Fujitsu Document Scanning

MindTouch Partners with Fujitsu for Document ScanningMindTouch (news, site) is getting attention from a major player in the document scanning market. Fujitsu has taken it upon themselves to provide the ability for organizations to scan documents into MindTouch directly.

SnapLogic Adds Java Support to Data Integration Platform

snaplogic_logo_2010.jpg SnapLogic (news, site) has extended its data integration platform, the SnapLogic DataFlow Server to support Java, opening the SnapStore to the Java Developer Community.

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