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Document Management, Document Management Software

Enterprises Still Crippled By Document Management Chaos

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Even with the vacations, there is still some notable news in the document management space — and not all of it is good.

Docurated this week discovered that enterprises are still drowning in content and documents despite the large number of vendors that have introduced apps to manage both.

And both Kodak and Parascript released or upgraded new capture solutions and M-Files upgraded its mobile apps. 

Dropbox for Business Raises Its Sync and Share Game

Dropbox isn’t particularly interested in what Box, Syncplicity, Citrix or any other of the 100 plus companies who are fighting for their share of the enterprise file sync and share (EFSS) market are up to.

“We’re the market leader, we don’t worry about what others do,” said Ilya Fushman, head of product, Dropbox for Business. Instead, he said, the company looks at the features and functions its customers request and builds and delivers those that the make the most sense.

And with 80,000 companies paying to use Dropbox for Business (Box claims 34,000 in the S-1 it filed with the US Securities and Exchange Commission), it’s hard to argue with the strategy. It’s clear some buyers opt for the experience Dropbox has to offer vs. who Gartner rates higher in its Magic Quadrant (MQ).

Shake Off the Dust - and Rediscover the Company Library

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In 1990 at a newspaper library, we thought it was pretty amazing when we went from cutting the papers up by hand and filing them in cardboard envelopes to formatting text on green screens into a database that allowed the unimaginable number of up to ten people to read the same article at the same time.

In 2014, Soutron Global's cloud-based specialized libraries leave those green screens in the dust. Soutron's webinar series "Transforming Libraries" makes the case for their service while also presenting topics on specialized libraries, knowledge management and knowledge services — and the growing usefulness of all of those in the business world.

Soutron, a cloud-based library, knowledge and information management solutions provider, has been running this series since Feb. 2013, plenty of time to get the bugs out. But some glitches in the presentation and the sound quality for the in-house speakers leave something to be desired and might discourage some viewers.

The most recent of these webinars was lead primarily by Guy St. Clair, president of SMR International, a New York City-based consultancy practice focused on knowledge management, knowledge services and the role of knowledge strategy in organizational effectiveness. 

Who Will Become a Gartner MQ EFSS Challenger in 2015?

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When Gartner released its inaugural Magic Quadrant for the Enterprise File Synchronization and Sharing (EFSS) market, it predicted that by 2017 less than 10 percent of today's destination vendors would offer stand-alone products. That means that as many as 80 of those who are offering services today (there are well over 120), will have been absorbed into adjacent markets, such as collaboration, enterprise content management (ECM), mobility and storage.

What it didn’t articulate as clearly, as we see it, is how quickly the vendors mentioned in the study are raising their games, we reported on four different instances of this in the past week alone.

Who will succeed? Who will be acquired? And who will fade away? 

Can Box Overcome Its Bad Timing?

Thumbnail image for 2014-16-July-Jump.jpgBox, once a clear-cut darling, has had a rough 2014. It delayed its IPO due to a softening SaaS stock market. This forced another financing round that was less than favorable for it. Add in Apple and Amazon entering the Enterprise File Sync and Share (EFSS) world, and it's safe to say things are getting challenging for Box. Can Box weather these challenges and pull the entire EFSS market along with it?

File Sync and Share Vendors Innovate, Businesses Win

Enterprise File Synchronization and Sharing (EFSS) vendors keep making news. And regardless of how brilliant some of it is, we can’t devote a single article to each new development that emerges every day. So while we covered Box earlier today, there are other notable developments that we don’t want you to miss.

Box Takes Storage Limits Off the Table

The file storage wars are over, at least for businesses leveraging Box’s Enterprise Content Collaboration platform.

“It’s no longer about how much content you can store, but what you can do with it,” says Aaron Levie, Box’s co-founder and CEO.

Truth be told, it was always about that, but file storage wasn’t always dirt cheap. Now it is. Levie says that the price has dropped by a factor of over 20,000 over the past two decades.
 

About Time! Microsoft Office is Coming to Android Tablets

When Satya Nadella took the reins as Microsoft’s CEO, he set a new vision for the company. Microsoft would now be designing, developing and delivering solutions for a Mobile First, Cloud First world. 

This is a world where there are multiple types of mobile devices that run on multiple operating systems. To succeed in this world, as a software provider, you have to play nicely with all of them and in all of them. Nadella knows this.

July 11 Update: Microsoft will now be adding OneNote to Android devices as well. The company launched the Android beta program today. This falls in line nicely with Nadella’s impassioned memo to employees yesterday (which was really meant to customers and stockholders) which said:

Our passion is to enable people to thrive in this mobile-first and cloud-first world. We have described ourselves as a 'devices and services' company. While the devices and services description was helpful in starting our transformation, we now need to hone in on our unique strategy."

The strategy he’s referring to is one of digital work and life experiences, which would, no doubt, be better with One Note on all your devices.

Amazon Wants In on the Enterprise Sync and Share Action Too

Just yesterday we wrote that the file storage, synching and sharing market may be as big as one trillion dollars. When Amazon found out about it, they went and built their own EFSS offering.

OK, maybe it wasn’t our article that inspired AWS, but they did introduce an Enterprise Storage and Sharing service today. Its name? Zocalo.

Available in limited preview starting now, its primary functions seem to be primitive versions of what the Leaders and Challengers in Gartner’s Magic Quadrant for EFSS have to offer.

Microsoft Moves to Win Cloud, EFSS and Other Markets

Storing, synching, editing and/or sharing files in the cloud has suddenly become big business. Startups like Box, Dropbox, and Syncplicity (now owned by EMC) sensed this long ago because their founders rightly predicted that the knowledge workers of the future wouldn’t want to be emailing files to themselves and keeping track of various versions any more than they did. Ditto for carrying thumb drives around.

Fast forward a few years and the market cap for enterprise file sync and share (EFSS) services may be as big as a trillion dollars. It’s no wonder giants like Citrix, EMC, Google and Microsoft all want part (or all) of that action. Winning is critical to their ability to gain, or even retain, Enterprise market share.

As we’ve written before, Microsoft isn’t sitting back and watching as Google and Amazon race to the bottom on the price of cost storage. And while part of the reason they are doing this is to sell the Azure platform, the other part is retaining Microsoft Office, Office 365 and SharePoint market share. After all, as Enterprises map their cloud strategies, they’ll likely look at all of their options versus simply lobbing what they have on the ground to the sky.

Cha-Ching! Box Gets More Cash

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It’s raining money, at least in Los Altos, Calif., that is. Box has reportedly received a $150 million round of funding, which the Wall Street Journal reports will be used to hold the company over until IPO waters get warmer.

This comes only hours after the Enterprise File Synchronization and Sharing (EFSS) vendor was publicly announced as a leader in Gartner’s Magic Quadrant.

The investors, we can now confirm, are TPG Growth, which will appoint a director to Box’s Board of Directors, and Coatue Management, which incidentally just lost an incoming executive to Twitter, where he is now the CFO.

Gartner Rates Enterprise File Sync and Share Vendors

As anyone who reads CMSWire regularly already knows, the Enterprise File Synchronization and Sharing (EFSS) market is hotter than hot. The 100+ players within it introduce new features and new releases almost as often as soccer's Tim Howard saves goals.

So it’s no wonder that Gartner, in its newly released Magic Quadrant for EFSS, notes that the market is maturing and that vendors are working hard to differentiate themselves.

Will Dropbox's New Feature Be Enough?

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Dropbox wants legitimacy in the Enterprise, and it’s racing to get all the boxes (no pun intended) checked that will win it official entry through company doors. 

To be fair, according to Dropbox for Business product manager Anand Subramani, they already have 4 million users in businesses. We haven’t called any of them to ask if they’re spending a dime on the service; in fact, it would be interesting to know how many of them are personal accounts or shadow IT.

But as we’ve asked workers at large enterprises to try to create accounts on the enterprise file sync and share (EFSS) service, the most common response we get is “it’s blocked.”

NetSuite Mixes CRM With ERP

The term customer relationship management (CRM) isn’t always viewed properly, according to Zach Nelson, CEO of NetSuite, a provider of cloud-based enterprise resource planning (ERP) solutions. 

At the Sanford C. Bernstein Strategic Decision Conference in late May, Nelson said most people see CRM simply as a sales force automation tool used for prospect management.  With a CRM solution, salespeople have the opportunity to generate forecasts based on leads in the pipeline.

But Nelson believes the big problem with most CRM solutions these days is they don’t include customer records. And in order to do CRM really well, Nelson argues there must be customer orders, which just happen to sit in the ERP system.

In fact, ERP systems contain a lot of important data on customers—such as where they bought, what they bought, when the item(s) shipped and if returns were made. By offering a single system to connect the front and back offices, Nelson says NetSuite is seeing more and more customers deploying its solutions in conjunction with e-commerce.

What Microsoft Will Do to Keep Your Business

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Dropbox wants Enterprises to store their content in Dropbox. Box wants it in Box. Egnyte, Accellion, Syncplicity … you get the picture. They all want to be your provider as well.

And Microsoft has something to lose if it lets that happen. And it’s not the dollars (you pay for services on the aforementioned vendors’ clouds as units of storage) that these other companies could potentially earn.

The world’s largest software company needs you to keep living and working in its products, like Office and SharePoint, which you wouldn’t have to do if you stored your stuff on these other clouds.

Box Notes Takes Flight

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Finding Box Notes in your Box iOS app may not seem like that big deal. But for Box users who want to create simple content or collaborate with their team mates while on the road, it could be huge.

Launch the Box app on your iPhone or iPad, select “Create a Note” and you’re in business. There’s no need to download software or open the premium Office app. Same holds true for Google Docs, Evernote or whatever.

Plus the option to create, share, discuss and work together with others in real time or offline is simply there. And get this, you’re always in sync, always on the Cloud, and you’re not breaking any compliance rules while you’re at it.

Like with Box itself, Enterprise worthiness is a given.

Box Watch No. 2: $100M More, Please

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Maybe Re/code has a bug  (of the non-insect variety) planted in Aaron Levie’s hair or an electronic tracking device imbedded in his shoes. But somehow the site has learned — and is now reporting —that Box is considering taking on $100 million from investors.

Re/code reported that Box is in the early stages of talks with private equity firm TPG. It quoted “sources familiar with the matter,” adding that “no final decision has been made on whether or not to accept the funding”.

Microsoft Releases Office 365 Roadmap For Business

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If you were one of those churlish people who replied “yeah, right … when pigs fly” when Microsoft announced a few weeks ago that it was going to be more transparent about its release cycle for Office 365, then eat your words.

Last night and out of the blue, Microsoft published a public roadmap for business for the development of Office 365 over the coming months. While, the company admitted only some of the details of its plans are included, the level of detail it provides is impressive. It has also announced the availability of an early release program called First Release.

Box Watch: We're Talking About the IPO Again

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You know Box boss Aaron Levie can’t be sleeping too well — every time the guy blinks (or doesn’t) there’s news about his company’s impending IPO.

And as much as Levie would probably like to comment every now and then, he’s got to keep his lips zipped.

You can almost picture Box advisors and investors like former Microsoft bigwig Steve Sinofsky, Glen Tullman, former US Government CTO Aneesh Chopra and others like venture capitalist Ben Horowitz, taking turns following Levie around with a roll of tape or a gag of some sort chanting “not a word.” Or maybe they’re threatening to break his Twitter finger. Horowitz recently wrote a book, The Hard Thing About Hard Things.

Well, Aaron, not saying anything back when people are saying things about you is hard.

Will Streem(ing) Make Box More Alluring to Enterprises?

Box wants to be the place where enterprises store, sync and share their content. We’re talking all of your content, all of the time, regardless of its format or size.

Today Box’s head honcho, Aaron Levie announced the acquisition of Streem, a YCombinator startup that has developed a means of accessing all of your content stored in the cloud via your desktop.

What’s interesting about Streem is that it has developed StreemFS, a new file system that is supposed to turn the cloud into an extension of your hard drive.

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