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Trending Features In Document Management

The paperless office is still to a large extent a dream. But the possibility of developing paperless processes is a very real opportunity, according to this year’s AIIM annual industry watch research.

The findings are contained in AIIM’s Paper Wars: An Update From The Battlefield. AIIM — the Association for Information and Image Management — is a global community of information professionals. The research is the result of a global survey of 336 AIIM members between September and October of this year.

According to Doug Miles, report author and director of market intelligence, paper documents are still clogging offices and stalling business processes even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs. But the news isn't all bad.

The Paperless Office? Dream On

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The paperless office is only a dream, and we should be setting our sights a little bit lower.

That's how Doug Miles introduces this year’s AIIM Industry Watch report on document management, specifically on paper-free processes.

Even though office workers are mobile, computer literate and aware that paper-free processes improve productivity and lower costs, most organizations are still struggling against the tide of paper documents that clog offices and stall business processes.

AIIM — the Association for Information and Image Management — is a global community of information professionals.

Nitro: From Down Under to Over $15M

Document productivity company Nitro, originally founded in Melbourne, Australia, will beef up its San Francisco headquarters after raising $15M from Bay Area venture capitalists (VCs) in a bid to go after the big fish of document management, including Adobe and Citrix.

Nitro's products, including Nitro Pro and Nitro Cloud, enable document sharing in the enterprise. This includes the ability to sign and share documents and exchange them on mobile devices.

Cleaning Up File Shares: Bloody Footprints and Zombie Projects

2014-30-October-Zombie-Response.jpgFile share projects don’t culminate in casual review of file extensions. The fun is just beginning. The next steps should include “easy deletes,” baseline statistical capture and thoughtful project management.

With Acquisition, Citrix Aims for Lead in EFSS Market Race

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The Enterprise File Synchronization and Sharing (EFSS) market race doesn't expect to make its final lap any time soon.

And Citrix is confident it's taken a lead with its latest acquisition.

The Fort Lauderdale, Fla.-based software giant announced yesterday it acquired RightSignature, the professional electronic document signing platform that marries Citrix's file storage, sync and sharing capabilities for businesses.

This isn't a new partnership but a solidifying of an existing one.

"We’ve been working together for the past year and have seen how our customers have benefited from, and happily embraced, the combination of easy e-signature and secure file sharing," Citrix's vice president and general manager of Documents Cloud, Jesse Lipson, said in a blog post. "It’s also a smart relationship: This acquisition supports our goal of helping our customers work better by improving critical document workflows."

Alfresco Connects ECMs To SharePoint

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Alfresco just reaffirmed its good-guy enterprise content management (ECM) credentials.  It's contributing an open source integration called Chemistry Pars to the Apache Software Foundation.

Using Chemistry Parts, enterprises will be able to connect Microsoft SharePoint to just about any major ECM system on the market — including Alfresco, obviously — using the open standard Content Management Interoperability Services (CMIS).

Gartner ECM MQ's Challengers, Niche Players and Visionaries

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What’s the difference between a Gartner Magic Quadrant (MQ) Leader and Challenger? A Challenger and a Niche Player? A Leader and a Visionary?

These may sound like trick questions or something for which you have to do homework.  But relax … Gartner did the research and we’ve got the answers. So if you’re interested in how enterprise content management (ECM) vendors rate in this year’s MQ, and what that might mean, read on.

Gartner MQ for ECM: Why the Leaders Stand Out

It’s not unusual for an analyst to describe Enterprise Content Management as a mature technology. Or even to go so far as to call it “boring,” as analyst Alan Pelz-Sharpe did a few years ago when he was employed by the Real Story Group.

And he meant it in a good way. For many years ECM systems were huge headaches that seldom delivered as promised and now, for the most part, they do. The basic requirements, as you’ll see as you read on, are practically a given.

But as new technologies emerge and the way people work changes, so must the solutions that ECM vendors deliver. While Social was brought into the mix a few years ago, the direction now is toward “content in context” which means that user experiences will be personalized according to individual needs. Gartner said that by 2017 as much half of all business content will be nontextual, which will necessitate that analytics be part of content management.

In addition Gartner sees the requirements of an ECM solution evolving from “the right information, to the right person, in the right format, at the right time, on the right devices" to include the context of a particular business process.

It’s worth noting too that the ECM market grew 8.6 percent in 2013 meaning that it is continuing to bring new value and win interest from new customers.

Is Box Too Distracted to Care About Deal with Oracle?

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You’d think that Aaron Levie would find it significant that Oracle has announced the integration of its Marketing Cloud with Box. But we haven’t heard a peep about it from Levie or anyone else at his Los Altos, Calif.-based Enterprise File Sync and Share (EFSS) start-up.

Box didn’t put out a press release about the “expanded” relationship, which it did in the past with other big deals like Samsung and AT&T.

Box responded to our request for comment late today by stressing how excited everyone was about the deal, despite the notable lack of publicity about it.

The company’s communications team added that Niall Wall, senior vice president of business development at Box, had included a supporting quote in Oracle’s press release — which noted that he, too, was "excited to extend our partnership with Oracle.”

Just How Badly Does Microsoft Want Your OneDrive Biz?

While you were out last Friday night — having drinks, watching your local high school team play football under the lights, dancing or enjoying a quiet dinner with that special someone — Douglas Pearce was in his office at Microsoft penning a blog post.

Even the he knew the timing was weird.

“While it might seem strange to announce new features on a Friday evening,” Pearce, the group program manager for OneDrive, wrote in the company’s blog, “we’ve been listening to the commentary about storage on the new iPhones released today and we wanted to get you more storage right away.”

The Future of Enterprise File Sync and Share is Integration

2014-19-September-Pinky-Promise.jpgWhen I was at Microsoft in the late ‘90s, we had file servers — machines dedicated to storing and sharing huge numbers of files. If you needed to access a recent presentation or wanted to share a product spec with another employee, there was a centralized repository in which you could find important documents.

Then came file sharing. Regardless of novel approaches, file sharing had a common problem with file servers: it put the responsibility on people to choose how to share and where to publish information.

Are You a Top 20 Document Management Vendor? [Infographic]

2014-17-September-Ruffled-Feathers.jpgAny top ______ list is sure to ruffle a few feathers, and this one is no different. Capterra, an online software review service, published a list of what it identifies as the top 20 document management software solutions.

While many of the names will be familiar to those working in the document management space, a few notable absences are sure to cause debate.

12 Steps To A Successful ECM Deployment #gartnerpcc

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Many enterprises are investing in costly enterprise content management (ECM) systems without knowing why or even how they will be used.

On the sidelines of the Gartner Portals, Content and Collaboration summit in London yesterday, Kenneth Chin, Gartner research vice president for ECM, explained that many enterprises have yet to develop strategies around their ECM deployments. He also outlined 12 considerations that enterprises should consider to make their ECM deployments successful.

AirWatch Gets It: Your Mobile Device is Your Computer [Video]

Your mobile device is your computer. You might not know this just yet. But think about how you communicate and access information most often —where do you check your e-mail, message a co-worker, look something up or view a document or other kind of content?

If you’re like most people, you’re using a mobile device more and more frequently and your desktop or laptop less and less. While we’re not suggesting that your computer, as you now know it, is going to disappear just yet, it’s on its way out. Even Dell acknowledges that: Dell is now in the business phone business.

Consider too the technology vendors whose solutions you use most often. Microsoft has committed itself to a mobile-first, cloud-first strategy. Apple has joined forces with IBM to deliver mobile solutions to the enterprise and it has made its screens bigger, too.  SAP has gone mobile. And VMware bought AirWatchto get its mobile play.

Microsoft Ups Its OneDrive Play

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Microsoft wants be the place for everything in your life, so it's offering you “larger, faster, easier-to-use” features, just as quickly as it possibly can.

Late yesterday Justin Moore, Microsoft’s  group manager for OneDrive, announced that OneDrive now supports uploads of files of up to 10 GB using the desktop apps for Windows and Mac, all of the mobile apps, and the OneDrive website.

“It’s the number one featured request,” wrote Moore in the announcement. And, almost needless to say, the hope is that OneDrive users won’t stray if they know they’re being heard and getting (almost) everything that they want in short order.

The 'Drives Race' - The Battle for Cloud-Based File Storage

2014-05-September-Buy-of-the-Week.jpgInspiration comes from strange places. Last week on the radio I heard a DJ talking about how he still uses his VCR (for those of you that are too young to remember, that is what preceded DVRs). My first memory of VCRs was in a commercial that ran during an interview with Ronald Reagan. Although I was too young to understand the point, Reagan spent much of the interview discussing how we must rebuild our military, which was later branded by pundits as another “Arms Race.” Hence the name for this post. But back to the VCR ….

In that commercial, the VCRs were advertised for upward of $500 (that’s around $1000 in today’s money), but as more options came out, prices started falling. When DVDs came out, VCRs dropped under $100 and it seemed that they would soon be relegated to the scrap heap next to record players. Yet many households still have VCRs (and record players). Mine is disconnected, sitting in a cardboard box and likely doesn’t even work, but I am not throwing it away. The thing is, I still have a lot of tapes. Between kids’ birthday parties, family dinners and even videos of my old dog, I feel better knowing it’s there.

Cloud-based storage (and Drives in particular) share many similarities with VCRs.

Risk Analysis: The Missing Piece in Authentication

Traditional identity and access management strategies aren't enough anymore. As modern threats continue to emerge and evolve, organizations need a multitude of authentication technologies to control and grant access to their resources, including multi-factor authentication. 

Multi-factor authentication has long been a staple for “secure” access to resources. It is usually a combination of at least two of the following:

  • Something you know (e.g. password, PIN, or pattern)
  • Something you have (e.g. smart card, mobile phone, X.509 certificate, hard token)
  • Something you are (e.g. biometrics)

That makes means it is much stronger authentication than username and password alone. 

If the Cloud Isn't Safe for Jennifer Lawrence, Is it Safe for Enterprises?

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What bad timing for Box. On the eve of Boxworks, the enterprise file sync and share (EFSS) vendor’s biggest user conference to date, we saw headlines asking  “Are we too quick to trust cloud storage?”

The question didn’t come out of thin air.

Over the Labor Day weekend, nude, private photographs of model Kate Upton and Hunger Games actress Jennifer Lawrence began to go viral on the web.  They had been taken, it seems (not verified) with iPhones and stored on the iCloud. Hackers allegedly accessed the photos, posted them on the popular image-sharing site 4chan and voila!

Not surprisingly, the photos spread rapidly on social media sites like Twitter.

Enterprise File Sync & Share Solutions: What's the Difference?

2014-29-August-Confusion.jpgHey IT Manager: if you don’t think your company has a file sync and share solution, you’re fooling yourself. By some estimates, over one third of your employees are using one as many as four times per day. And if protecting your company’s information is your responsibility that spells trouble. Because whether you want to admit it or not, you've lost control.

Huddle Unveils Secure Publishing Platform

Some document management providers have platforms predicated on sharing links. A Huddle official says his company has a "much broader vision." 

Huddle today unveils its secure publishing platform that comes with a full analytics dashboard and helps enterprises measure, track and interact with the files that they share and publish. These capabilities complement its existing intelligent recommendation engine.

"There are players, such as Dropbox and Box, that are all about sharing links," Stuart Cochran, CTO of Huddle, told CMSWire. "For these vendors, the link is the key piece of the puzzle. The link can be previewed, downloaded, emailed, etc. Our vision for a secure publishing platform, as compared to just 'sharing links,' brings a much broader vision."

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