Well kids, the month has come to an end, and thus, so has our extra-focused focus on enterprise collaboration. Hopefully you've garnered enough information over the last few weeks to make a decision that's right for you, but, just in case you need it, here's a last look at a few platforms that specialize in the social side of things:
Jive (news, site) has been growing steadily since 2001, and is now one of the most sought-after software solution companies in the market. Aimed at medium to large organizations, Jive's social business software works to keep communication flowing between both the inside and the outside of the enterprise:
The system's newest additions (for version 4.5) include microblogging, instant messaging, and support for OpenSocial, which allows developers to create custom tools based on company data, and widgets for enterprise-exclusive tools and apps.
Further, 2009 was a record year for Jive, with highlights such as:
- Adding social media monitoring via the Filtrbox acquisition
- Adding support for both mobile devices and Microsoft Office
- Integrating with the Infamous SharePoint
- Integrating with SAP for Business Intelligence
Presently, the company is looking at a fairly awesome 2010, which includes an IPO that will enable it to expand even faster and invest more into its software and products.
Since June of last year, Telligent (news, site) has been one of a small handful of companies that comes with a double dose of collaboration. After undergoing a heavy rebranding session, Telligent offers users Telligent Community and Telligent Enterprise. Telligent Community is an externally facing community solution that supports partners and customers, while Telligent Enterprise is an internal collaboration solution that focuses on enterprise integration in addition to community capabilities.
The latest version of Telligent Community allows users to add, order and customize fields, while interface enhancements shorten the number of required clicks. New content pages are also available, as well as modifiable navigation and the ability to create blog and file mashups.
Meanwhile, Telligent Enterprise offers extensible security options which include setting access rights to content, sharing video content from internal and external sources, and creating employee dashboards.
SharePoint 2010 + NewsGator
NewsGator's Social Sites (news, site) solution is built on top of SharePoint, and aims to fill in SharePoint's social gaps, especially the sense of community for COP’s and COI’s (via declared membership, aggregating events in the activity stream, and a selection of admin tools).
Social Sites also expands the activity streams area by directly integrating into the SharePoint 2010 activity store, gathering more events, including document additions, wiki creation, people joining communities, discussions, microblogging, votes and comments, etc. Social Sites also gathers events that come from communities without requiring users to add each member as a colleague.
Check out a total list of the features Social Sites adds to SharePoint vs. what SP2010 offers out of the box:
In need of some social CMS? Check out Drupal (news, site). The platform has quietly managed to win over tens of millions of users interested in a more social content management experience. Specifically, Drupal has ramped up traditional CMS with Drupal Commons, a free and open source business software solution. As a platform for building community sites, Drupal Commons enables users to:
- Sign up as community members
- Create a profiles
- Form and join groups, with the group administrator deciding how controlled or uncontrolled the new membership process is plus whether a group and its content is public or private
- Assign more than one administrator for a group
- Discuss in group forums
- Work together in wikis
- Create and post to group blogs
- Schedule meetups
- Track what's happening through personalized dashboards
- Link community members to your company's CRM, LDAP, and marketing automation systems
- Built-in site analytics with graphs for new users, new groups, new posts, and other metrics over various time periods
Drupal Commons Community Site
Drupal Commons is currently hosted on Acquia's servers, but founder Dries Buytaert says that the goal is ultimately to host the project on Drupal.org.
INgage Networks (news, site) is one of those companies that hit our radar a bit late. Formerly known as Neighborhood America, INgage Networks offers the usual enterprise social media, online community, and social network software with a particular focus on analytics. After all, what good is your community if you have no clue what's going on in it?
ELAvate Analytics can measure engagement across multiple communities, as most people participate in more than just one:
Types of reports include:
- Membership: How your communities are growing over time.
- Engagement: What members are engaging more in the community and during what periods.
- Performance: Based on standard Six Sigma Customer-Drive Organization (CDO) approaches to help determine the member the topics that are driving the most engagement in a communities or across communities.
SocialText (news, site) is a platform designed for those that want their enterprise to work just like Facebook. It can operate as a hosted service or on-site appliance, and features most — if not all — of the social networking goodness we've come to know and love:
Further, one of the company's most recent updates deepened their integration with SharePoint by allowing information to flow directly from SharePoint into the Socialtext activity stream, making it easier for employees to connect, organize and collaborate.
Barry Libert, CEO of Mzinga (news, site), said he basically re-launched his company late last year with the release of OmniSocial, a product designed to extend their online community hosting capabilities. It was a good move, as today, Mzinga holds over 300 clients across 160 countries, totaling at 40 million users in 15,000 communities.
OmniSocial is an end-to-end SaaS-based social software solution that can be used both internally and externally. Features include:
- Mobile Support: A native app for both the iPhone and Blackberry that has configurable branding and includes blog, discussion, community and search capabilities.
- Facebook Support: Export OmniSocial content out to your Facebook profile.
- SharePoint Integration: Seamless integration with SharePoint exposes OmniSocial content within the SharePoint environment and enables you to go to OmniSocial without having to re-authenticate.
- Analytics: Includes a dashboard and reports that provide a deeper look into influential and engaged members:
Whether you're a small or large organization, if it's knowledge management you're looking for, you might want to check out Atlassian (news, site). The wiki specialists offer Confluence for internal collaboration, external sites and "hyper-productive intranets". Social collaboration features include:
- Activity Streams: Activity streams let you see what's happening in your network.
- Status Updates: Let people know what you are working on. You can insert links into your status update and use wiki markup to format it.
- Networks: You can follow people or activity streams and syndicate this information in your Profile or via RSS feed.
Confluence is available as a SaaS or hosted product, and is a clear rival for SharePoint in the enterprise. Further, the integration of Confluence with SharePoint enables bi-directional content embedding and linking, and cross-product search and single sign-on. Users can embed a Confluence wiki or blog page directly in SharePoint (where they can then edit it), and can also link SharePoint content inside a wiki page in Confluence.
Awareness (news, site) provides social technologies for organizations that normally deal with people outside the enterprise. Another SharePoint groupie, the integration of their software into Microsoft's platform enables SharePoint customers to tie their internal collaboration to their external Web communities. This merging makes several nifty features possible, such as:
- Monitoring, moderating, contributing and searching content
- Display user details and status
- View a dashboard of community activity
- Access to the community social networking functionality
- Enhanced user-generated content functionality
And the List Goes On…
This is nowhere near a full list of social enterprise platforms, but it's a good start. If you know of anyone else that should be on this list, please take a minute to add them to the comment section below. We want to help get names out there.