Customer Experience Management (CXM), Information Management, Social Business
 
 
 

State of the ECM Industry 2011 Pt I: Enterprises Slowly Getting to Grips with Content Chaos

If you were to look back at our coverage of AIIM’s (news, site) annual State of the ECM Industry report last year, you would find that content chaos was the principal theme running through it. This year, chaos is still one of the principal themes, with the caveat that, over the past 12 months, many enterprises have taken positive steps to deal with the problem.

While there are still considerable problems with organizing and managing content, there is a marked increase in the number of companies that are using enterprise content management systems — albeit a small one — with more expressing the intention of going the ECM route this year.

According to Doug Miles, the author of this year’s State of the ECM Industry 2011 research, with improving efficiency the principal objective behind ECM deployments, 16% of those surveyed said that that they have completed an enterprise-wide ECM deployment, up from 12% last year, with a further 29% actively progressing toward it.

Needless to say, when the report is broken up into segments. there is a lot to take in and covers everything from ECM strategies to social business to SharePoint deployments, and is the result of 650 responses from the AIIM community between January 28 and February 14, 2011.

Because of the breadth and extent of the report we have decided to cover it in two parts. Today, we will look at a number of issues around ECM strategies and deployments, while on Wednesday we will look at ECM and social business.

ECM Strategies

AIIM has argued in the past that some companies had given up on the idea of a single ECM Suite that would do everything for them, and were instead looking at content repository linkage through an enterprise-wide portal.

ECM 2010 Strategies.jpg
AIIM State of the ECM Industry 2011: ECM Strategies

This year the research shows that in 12% of companies, the plan is to create a new, first-time on-premise ECM platform to take over from legacy content management systems and bought from a single vendor.

A further 20% plan to replace existing content management systems and migrate their content to a new ECM suite, while a further 16% are going to stick with what they have and consolidate content around an existing ECM suite.

While this all points towards half of respondents moving to the “Big ECM," the flip side is that 14% have no strategy in the large enterprise space, and 16% have none in the SMB space, while 25% will keep what they have and update it as updates occur. A further 4% will move to the cloud or SaaS offerings and 9% have other plans.

ECM Adoption

Behind all these strategies is the feeling in a majority of enterprises that "content chaos" is getting out of control, as well as a better understanding of the negative business effects this can have.

Perhaps because of that, as many as 16% of enterprises have said that this year they arrived at the position of having a truly enterprise-wide content management system that covers all bases, up from last year’s level of 12%.

ECM 2010 ECM Adoption.jpg
AIIM State of the ECM Industry 2011: ECM Adoption

AIIM found that the big driver here was the realization that business efficiency is badly affected when content gets out of control, while failure to comply with regulations in numerous verticals and the costs of that has also been an incentive.

 

Continue reading this article:

 
 
Useful article?
  Email It      

Related Articles:
Tags: , , , , , , , , , , ,
 
 

Most Popular Articles

 

Featured Events  View all | Add event | feed RSS

Who's Hiring?  View all | Post a job | feed RSS


 
Are you hiring?    Post your job today ($45 for 45 days)!