Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Polls News & Articles

Poll Results: Document Collaboration Key Focus for Cloud Services

CMSWire's poll this month asked what your top priority was for the cloud, and while some responded that they have no plans at all, document sharing and collaboration were mentioned as the top reason to go to the cloud.

[POLL] What is Your Organization's Top Cloud Priority?

This month we take a closer look at how organizations are leveraging cloud-based infrastructures and services -- and how these changes are shifting related business practices.

For some it's about enabling better collaboration, for others it's agile management of web content and digital experiences. And for many it's about cost savings and quicker implementation times.

We'd like to know how the cloud is impacting your professional life. So, here's our question for the month:

Our poll is open until November 20th, but don't keep us waiting -- we'd love to see your response today.

Poll Results: Communities High on List of Customer Experience Priorities

You think it's always about the latest, greatest, next thing. That organizations are always out on the bleeding edge trying new things. When it comes to customer experience management (CXM), it's a bit more complicated than that. And when we asked you what your top priority was for customer experience, your top response focused on the basics: your customers.

Poll: 45% Indicate Mobile is Key to Customer Experience Strategy #CXM

This month we polled you, our dear readers, on the importance of mobile in your Customer Experience Management strategy. The results are in and what we see is that mobile is rapidly taking a seat right next to your normal websites, and will likely soon move out in front.

Web Engagement: Advice from the Experts

Welcome to a new month! This time around our focus is Web Engagement. Read on for expert advice on how employee engagement alters collaboration, and why attracting the accidental visitor is bad news for your website. 

Poll: How Advanced Are Your Web Engagement Practices?

Our April editorial focus is on web engagement management (WEM). And one discussion we often have is whether organizations really understand what WEM is about.

The challenge is that people perceive WEM practices differently at different stages in their respective execution maturity. We want to know, where you are today:

Our poll runs until April 18th, at which time we'll share the results with you. But vote early, as your input will help shape our editorial this month.

For those beginners looking for some great background material, check out these articles:

Poll: What One Step Would You Take to Ensure Your Collaboration Tools Were Successful?

There are a number of different things you need to do to ensure the successful implementation of collaboration software. And we know that it's this combination of steps that typically makes a project like this successful, that there is no silver bullet and that every organization will need to do things differently.

But, what if you were told that you could only do one thing, take one step, implement one action item from your list of "must-do's". What would you choose?

 

This sounds simplistic, and at some level it is. But it may also give us insights into what people think is the most important element of successful collaboration. So take our poll and give us your best answer.

Poll: What One Strategic Mobile Initiative Will You Do This Year?

There are a number of different ways you could implement mobile capabilities into your organization, but it's unrealistic to think you can do them all at once. It may be about getting the most bang for your buck, it may be about encouraging enterprise collaboration or maybe it's about attracting a new type of customer.

Which leads us to our poll for February. What's at the top of your mobile priorities list this year?

We encourage you to have your say, even if your belly is overfilled with Valentine's Day chocolate. The poll will run until end of day on February 28th.

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Enterprise Collaboration Tops List of 2011 Organizational Priorities

January brings us into a new year, a time when many organizations are re-evaluating their strategic initiatives and priorities. Curious to know what items top the list, we asked you in December what your organization's top priority was for 2011. Here are the results.

Poll: What Is Your Organization's Top Priority in 2011?

The end of the year is only weeks away and you are probably thinking about holiday cocktails and endless present wrapping. But with the end of one year comes the beginning of another. That means it's planning and prioritization time for many of us.

So our final poll for the year asks you this:

The poll runs until the end of 2010, but don't let those cocktails influence your selection, vote now.

Poll: Are You Currently Using a Digital Asset Management (DAM) System?

The explosion of digital assets on the Internet (and intranets) has filled the sails of the Digital Asset Management (DAM) market. The obvious solution to the asset madness is to implement a DAM system, but people like yourself have many tool options and even more possible approaches to take.

This brings us to our latest poll:

The poll will run until November 30th, but don't wait until you are stuffed with Thanksgiving turkey (if you live in the US of A that is) to vote.

Poll: Has Your Organization Got a Social CRM Strategy?

It's no longer realistic to expect that building a great website and launching some advertising campaigns will generate enough business to keep you afloat. The message from the Social CRM soap boxes is that you have to go out and meet new customers where they spend most of their time -- on social networks.

Easier said then done right? How do you do this, who is responsible and how you track and convert conversations might seem less than obvious off the cuff. Roll these things together, and then some, and you begin to form what's being called a Social CRM strategy. This week we wonder out loud, have you got one?

Our poll is open until November 20th, but don't wait, vote now.

Poll: Do You Have the Knowledge and Tools to Optimize Your Website?

Every organization wants an online presence that meets the needs of their audiences and in return improves the bottom line. In addition, Web Engagement Management (WEM) is all the rage these days. But optimization takes time and effort -- not to mention the right tools and a clear understanding of how to use them for testing and making decisions. As an industry, we wonder...are we really there yet?

Join us this month as we dive deeper into the challenges of site and content optimization. Our poll will run until Wednesday, October 20th.

Poll Results: The Next Big Thing for Enterprise Information Management

A full month of guidance on Information Management Agility is nearly behind us. Wrapping things up we checked-in with the CMSWire community via our latest reader poll. The question this time around: What do you think is the next big thing for Information Management? And it's mobile that has taken the winners flag -- but that glossy thing in your right hand ain't the only thing changing the game.

 

Poll: What's the Next Big Thing in Information Management?

The need to manage our information and channel it to the right people at the right time has become increasingly critical. The technologies to support information management are evolving, as are the business practices.

Tell us what you think is the one thing that will most strongly influence the next wave of information management. Our survey runs through Monday September 27th.

Displaying 1-15 of 20 results

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