Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Radian6 News & Articles

Recession Relief: New Job Openings at Amazon, Telligent, Sapient, Telerik, Microsoft and Acquia (2-Feb-12)

If it's time for a change, we've got a shopping list of hot jobs in our spiffy little corner of the world. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your openings here).

Salesforce.com's Radian6 Goes Mobile With New Social Media Monitoring iOS App

Radian6 LogoSalesforce.com (news, site) acquired social media monitoring platform Radian6 this March, but the US$ 326 million deal was lacking a mobile app that would address the growing needs of an increasingly-mobile workforce and enterprise. With this, Salesforce has today announced the launch of an iOS application for Radian6, available on the iPhone, iPad and iPod touch.

Salesforce.com Sees Dollar Signs, Reports Record Quarterly Revenue of $546M

Salesforce (news, site) posted its Q2 2012 earnings this week, reporting a record revenue of US$ 546 million -- up 38% year-over-year. Hmm... perhaps all those silly looking advertisements were a good idea after all?

Social Media Minute: SalesForce Embraces Radian6, What Tricks Us On Facebook

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • SalesForce Acquires Radian6
  • New Sitcom Goes with a Mobile/Facebook Strategy
  • GetGlue Adds Foursquare Capability and Sport Check-ins
  • Security Firm Shows What Tricks Us On Facebook

Salesforce.com Adds Real-time Social Intelligence Through Acquisition of Radian6

Salesforce.com (news, site) has announced a definitive agreement to acquire the social media monitoring platform Radian6 for US $326 million.The plan is to integrate the service into Salesforce products Chatter, Service Cloud, Sales Cloud and Force.com, clearly demonstrating the importance that social media engagement is playing in today's organizations.

Following is a segment from an interview CMSWire conducted this month with Salesforce EVP Alex Dayon. In this session he discusses sentiment analysis and the company's integration with Radian6.


The Next Generation of Customer Engagement Solutions According to Alterian

alterian_logo.jpgAlterian (newssite) is making progress on their next wave of customer engagement solutions and they've provided a peek at what's to come.

WEM Lessons: Case Studies on Social Media Monitoring

Monitoring one’s brand or image is nothing new. In the olden days, companies might have held focus groups to find out what consumers thought about their product, brand or company. Today, it’s much more complicated to gauge your reputation.

Companies are no longer just producing print materials and television advertising. In fact, companies are not the only ones generating buzz about their product. Nowadays, social media can transform a relatively unknown company into a “household” name in nanoseconds. And though social media can have a meaningful impact on a company’s reputation, it’s no secret that it can also destroy them as well.

Top 5 Best Twitter Tools for Business

Five Twitter Tools For BusinessEndless analysts, "social media experts" and pundits are telling you that it's imperative that you develop your Twitter presence. Yes, yes, yes...but what can you actually get out of it and what are the best tools with which to do this? We'll cleverly side-step the first question, thank you. As for the tools, here are what we consider the top 5 twitter tools worth some of your precious time.

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Webtrends Offers Social Media Monitoring, Unlocks Customer Data

Webtrends Offers Social Media Monitoring, Unlocks Customer Data

There's been a lot of talk about social networking. It's big, getting bigger and there's no telling what it will grow up to be.

As a result, Webtrends (news, site) wants to make sure we monitor our status against it. In addition, the company unlocks access to customer data through no-fee API access. Enter Webtrends Open Exchange

When Deki Wiki Upgrades, It Goes <em>All the Way</em>

MindTouch’s funky-fresh Deki Wiki is back, this time with 100 new features.

What are they? Name it (Mashable valiantly tried): Google Analytics for stat-checking, Gabbly online chat, Yahoo Finance stock trackers, Flickr slide shows, Digg It badges. Looks like the mash-up stick hit the open source Deki Wiki group hard.

The service is “free for unlimited users, unlimited pages, and without limitations” (their words), but you can buy varying degrees of support for anywhere between US$ 495 and US$ 4,495.

Witness the frivolity for yourself.

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