AI in Call Centers(Page 157)

How Emotion and Effort Can Make or Break Your Customer Experience Efforts

What the Pepsi Ad Tells Us About Millennials

Demandbase Site Optimization Adds AI to B2B Website Personalization

5 B2B Customer Touchpoints You Can't Afford to Ignore

4 Ways to Revolutionize Customer Experience With AI

Debunking 4 Popular Myths About Robots

Most Customer Experience Delivery Falls Flat, Survey Finds

The Most Important Metric in Retail? Happiness

AdTech + AI Reality Check: We Need Less Artificiality, More Real Products

Teradata Updates Its Customer Journey Analytics Solution

Welcome Amazon Connect, the AWS Call Center Platform

Knowledge Really is Power: Search and the Intelligent Workplace

SAP Hybris, Intershop, Insite Software Lead Forrester's B2B Commerce Wave

Smart Workplaces Make Smart Products

Don't Look Now, but AI Is Closing in on You

How to Deal With the Troubling Reality of Fake News

Wasting Time Is the Worst Customer Experience

Answers to the AI Questions You’ve Been Too Afraid to Ask

Are You Ready for the Intelligent Workplace?

Adobe Sensei's AI Framework Adds 'Data Intelligence'

Pegasystems Adds AI to Pega Sales Automation

Email Isn't the Enemy, The Fight For Our Limited Attention Is

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

LinkedIn Incorporates PointDrive Technology in Sales Navigator Updates

4 Ways to Boost Google PageSpeed Scores for Better Search Visibility

Companies Showcase AI, Analytics at Forrester Tech Event

Why Your Client Relationship Measurement Needs Coaching