Latest Articles
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3 Considerations When Developing a Chat App
Chat apps come with some unique challenges for businesses, especially when it comes to testing the CX to deliver an enjoyable and intuitive end-user experience.
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Should I Upgrade to Sitecore 10.1? 10 New Features to Consider
A walk through 10 of the main improvements delivered in Sitecore 10.1 for those debating an upgrade.
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If You Want Your Software to Succeed, Don't Build Sports Cars Without the Roads
Companies often treat non-functional requirements and system design as an afterthought, overlooking essentials like security, monitoring and scaling.
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Moz Announces New Beta Performance Metrics Suite
Moz announces the launch of Performance Metrics suite, a new beta feature within the Site Crawl toolset in Moz Pro.
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Helen Kupp: ‘Once-in-a-Millennium Opportunity’ to Try Something Different
The Future Forum's Helen Kupp discusses the opportunities we now have to experiment with how we work rather than falling back into old routines.
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CX Decoded Podcast: Creating a Mobile-First Mindset
Our latest CMSWire CX Decoded podcast features Francisca Hawkins of Philz Coffee to discuss creating a mobile-first mindset.
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Informatica Unveils Intelligent Data Management Cloud With AI & Microservices
At the recent InformaticaWorld event, Informatica revealed its new Intelligent Data Management Cloud (IDMC), powered by its AI engine dubbed CLAIRE.
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5 Skills Contact Center Employees Need Beyond Empathy
Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope?
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Don’t Push Pause on Your Digital Transformation
Don’t let a pursuit of normalcy reverse progress. Instead, continue to embrace change to drive competitive momentum and meet customers’ evolving expectations.
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Let's Not Go Back to 'Normal'
While the COVID period disproportionately impacted women in the workplace, it made previously unthinkable ideas for the future of work mainstream.
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Getting the Most From Your Customer Journey Maps
A customer journey map looks at all of the interactions that a customer has as they progress through their journey across all of the brand’s channels.
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Oracle Adds Oracle Journeys, Dell Announces VMWare Spin-off and More News
Oracle adds Oracle Journeys, Dell announces VMWare spin-off and more news.
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Content Is Critical. So Why Do We Launch and Forget?
“We still live in a ‘publish and be damned’ world,” Sarah Winters said.
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Microsoft Acquires Nuance, Arc XP Adds eCommerce Offering and More News
In this week's DX Newsbyte Microsoft acquires Nuance, Arc XP adds new ecommerce experience, Oracle enhances the employee experience and more news.
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To Team or Not to Team, That Is the Customer Success Question
Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing.
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Workplace Digital Transformation: How Will You Know if It’s Happening for You?
Highly effective teams work "in the flow," interacting and reciprocating at a high-level of intensity with their colleagues.
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Why Enterprise eCommerce Needs to Adopt MACH
MACH architecture has been touted as a way to increase agility compared to the legacy systems. But is it the right approach for enterprise eCommerce companies?
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Can You Hear Me Now? How Unified Communication Is Driving the Digital Workplace
Unified communications-as-a-service is coming into its own as rapid communication on many channels becomes a key part of the remote digital workplace.
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Balance Customer Feedback and Innovation to Perfect Your Customer Experience
Businesses that balance customer feedback and analytics alongside their product roadmap understand who they are — and who they want to be — as a company.
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Don’t Fall Into the Trap of 'Ego-vation'
Ego-vation is when businesses put their instincts to the side and focus too much on what they have already built.
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