Latest Articles
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Is it Time to Say Goodbye to SharePoint On-Premises?
If you work for an organization in manufacturing, finance, government or healthcare, chances are your company is running SharePoint on-premises.
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Reputation Raises $150M, Twilio Partnership Boosts Cloud Contact Centers & More News
Reputation experience management software provider reputation raised $150 million, Canto announced DAM software updates and more news from customer experience.
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4 Ways to Drive Better Voice of the Customer Feedback
Companies are increasingly relying on VoC programs to deliver better service, improve marketing efforts, improve loyalty and provide faster customer resolution.
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Microsoft Teams Userbase Grows, Collaboration Tops Enterprise Wish List & More News
Microsoft Teams continues to grow, IBM's hybrid cloud strategy pays off, Swoop offers analytics for Microsoft 365 and more news.
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Tango Acquires Hybrid Workplace Scheduling Provider AgilQuest
Tango has acquired AgilQuest, whose hybrid workplace solutions combine with Tango's store lifecycle management and integrated workplace management.
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Clearing the Path for Future CIOs
How can existing CIOs remove obstacles to create a path forward for future CIOs?
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3 Steps to Start Your Customer Experience Program
Is one of your 2022 goals to transform customer experience at your organization? You're not alone.
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What M&As in the Employee Communications Apps Market Mean for Communications Pros
2021 was a big year for consolidations in the growing employee communications applications (ECA) market. Here's what communications pros should know.
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How Can Marketers Adapt to Digital Commerce Acceleration?
Digital commerce mergers and acquisitions activity grew at an all-time high last year. How should marketers be handling the digital commerce boom?
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Understanding Web3's Supporting Blockchain Technology
Here we explain how blockchain supports Web3, along with what ledgers and decentralization mean to this new iteration of the web.
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How CDPs and Clean Rooms Help You Build Digital Resilience
Data technologies — specifically customer data platforms (CDPs) and data clean rooms — are a great place to start with data privacy.
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Place Your Marketing Bets in 2022
Any marketer who makes decisions on what lead-gen programs to run, which events to attend, or how much to spend on paid media, is a professional gambler.
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Why Did Google Drop FLoC for Topics and What's the Marketing Impact?
Google has dropped its privacy sandbox plans for FLoC and replaced it with "Topics." What is the impact on marketers?
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Cross-Departmental Collaboration Is Key to Customer Experience
No brand will be successful at creating superb customer experiences unless all departments work together.
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In the Race to Personalize Engagement, Have We Forgotten Customer Relationships?
The brands with the best customer experience understand that they should use AI to empower the workforce to deliver superior customer engagements.
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What's Behind Microsoft's Acquisition of Activision, Gaming? The Metaverse? Both?
Microsoft may have ideas about the metaverse with the Activision buy, but this deal is mainly about gaming. Here's why.
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Observable Raises $35.6 Million Series B Funding Round for Data Collaboration
Observable, a data collaboration company, has raised a $35.6 million Series B funding round.
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Medallia to Acquire Journey Orchestration Provider Thunderhead
Thunderhead has been acquired by Medallia in a big move for the customer experience management industry.
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Enterprise Search Procurement: Proof of Concept or Pilot?
One question when narrowing down enterprise search vendors is this: proof-of-concept or pilot? Here we'll explore the merits and drawbacks of both.
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Worried About the Hybrid Workplace? Follow the Data
If an organization is truly worried about the impact of a hybrid model on employee productivity, they have a data problem.
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