Latest Articles
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IBM Goes All In on Slack, Microsoft Teams Gets a New Boss, More News
IBM officially welcomes Slack into the workplace, Teams and SharePoint get closer, HP will respond to Xerox’s offer and more workplace news.
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How to Maintain Customer Loyalty Long After Cupid’s Arrow Strikes
The relationship between company and customer requires ongoing effort from both parties, not just when you’re trying to seal the deal.
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How CX and UX Can Be Truly Lean
Some of Toyota's eight Lean principles, geared towards the manufacturing process, relate to digital CX/UX.
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They’ve Acepted the Job Offer, Now What?
Far too often employers pay attention to onboarding without any focus on preboarding.
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6 Reasons to Deploy SharePoint in a Hybrid Environment
Microsoft wants customers to move to the cloud but SharePoint migration can be complicated. Moving to hybrid SharePoint first can be a lot easier. Here's why.
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Snowflake Raises $479M, Upland Acquires Localytics and More CX News
Snowflake raises $479 million in funding, Upland acquires Localytics, Habu launches with 15 million in funding and other CX news.
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How to Keep Your Customer Experience Job
Forrester recently predicted about a quarter of customer experience jobs are at risk. What can CX practitioners do to prove the worth of their programs?
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The Secret to Actionable VoC and Customer Journey Mapping Programs
Too often VoC and customer journey maps are hobbled by incomplete data, outdated assumptions and contradictory information. What can businesses do?
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Digital Transformation: Why Now?
Why is digital transformation so important right now for companies? What’s different?
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The New Martech Stack Will Emphasize New Platforms
Like other stacks, the martech stack has not been immune to its own major evolution. And as always, there are pros and cons to such change.
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What Will Happen to Workplace Managers as AI Gains Traction?
While it is generally accepted that AI will replace some menial jobs, it is less certain what its impact on the role of workplace managers will be. Here's why.
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8 Considerations When Selecting an AI Marketing Vendor
Too many vendors claim they can power marketing processes and more with some form of AI or ML. To sift through them you'll need a thoughtful selection process.
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The CCPA Is Here … But How Can Businesses Prepare for What Lies Ahead?
Many companies are currently dealing with each request for customer data manually. That won't scale.
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One Reason Personalization Fails? Customer Journey Mismanagement
It's easy to get personalization wrong. One way companies get personalization wrong is through mismanagement of the customer journey.
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How Marketers Can Use Intent Data
Digital marketing is a constant battle trying to understand why consumers make purchase decisions, intent data can help. Here's how.
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Declarative Systems Take Center Stage
As IT moves towards greater automation in operations and developers build systems on Kubernetes-based platforms, declarative systems are getting more attention.
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How to Innovate Your Brand With Your Customers in Mind
Customer-driven innovation is the practice of pushing your brand in the direction that your customers want.
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Office 365: 9 Baked-In Productivity Tools That Workers Are Using
Microsoft keeps adding to its Office 365 bundle, but is it helping? We asked companies what they found most useful in Office 365. This is what they said.
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Where Governance Fits in Your Customer Experience Strategy
While companies may have a customer experience strategy in place, it won't count for much if people throughout the organization don’t adhere to the plan.
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Google’s 'Badge of Shame': What It Means and How to Avoid It
The internet has been abuzz with the news that Google will be rolling out a new Chrome feature that has been dubbed the “badge of shame.”
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