Latest Articles
To compete today, everyone in a company needs to more deeply empathize with what customers experience when engaging with the brand.
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Voice interactions with artificial-intelligence-powered entities are not only possible, they’re becoming ubiquitous.
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Using Microsoft 365 will be a lifetime endeavor for organizations, but it needs a foundational structure to build on.
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Today’s leaders have an opportunity to change the conversation about AI, using existing collaboration platforms as a vehicle for steady change. Here's how.
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Facebook is finding its relationship with both its customers and authorities in the countries where it is present, increasingly acrimonious.
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Despite concerns of displaying humans and creating biases, AI is making inroads in human resources processes.
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Who wouldn't want a friendly, convenient digital assistant that works quietly in the background to help you get work done?
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In these days of GDPR and staggering increases of data, it's amazing that businesses still deem archiving strategies unimportant.
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The concept of an omnichannel customer experience has been around for 15 years, but that doesn't mean we're any closer to delivering it.
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Innovation, changing customer expectations, growing competition. With so many moving parts, ecommerce businesses must always be ready for the next best thing.
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Artificial Intelligence is gaining traction in the digital workplace, but it has yet to achieve "mainstream" status. Here's why.
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We cover what a CDP is, what it isn't, to help understand how these marketing managed platforms can help create a unified customer experience
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We need a massive overhaul of how content is created. Content must be measured based on its use and usefulness.
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CMSWire's top stories, events and resources from the week of February 11-15, 2019
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The conversation will soon stop revolving around whether you should use AI and ML and will be about whether you were an early or late-adopter.
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AI capabilities are being effectively leveraged in the enterprise space now. Welcome to the future of work! Are you ready?
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Looking to establish relationships in your data? Regression analysis can help.
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Parenthood taught me that the best way to help someone learn is to coach and inspire them — not find them wanting on an unforgiving measuring stick.
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Gone are the days when a single vendor, or even IT managers rule the workplace. The average large enterprise has 163 deployed apps according to a new study.
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Optimizely integrates with Slack, Sitel Group hires CEO, Persado unveils Descriptive Insights and other customer experience news stories.
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