Latest Articles
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Is Your Cloud Service Provider Trustworthy?
Cloud service outages are not common, but they undermine trust when they happen. Here’s why it's OK to trust cloud providers.
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Wielding the Power of AI Wisely With Your Customer Data
Customer data has swiftly become a valuable asset for many brands and AI is swiftly becoming one of the most important ways brands are maximizing the value.
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Is the Hybrid Workplace the Future of Work?
While many enterprise leaders are looking at remote work and how it will fit into the new workplace, others see the future workplace as a hybrid. Here’s why.
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Employee Apps Emerge to Engage Frontline Workers
A new category of digital workplace tool is emerging: the employee app.
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The New Normal: It’s All About the Experience
With the acceleration in digital engagement, leading companies have innovated quickly to replace or complement traditional, in-store experiences.
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ICYMI: Accelerating Digital Transformation, Your 2020 Holiday Season Prep List
Catch up on what you may have missed on CMSWire the week of Oct. 11.
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Six Takeaways from Digital Workplace Experience 2020
The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
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Why CIOs Need a Data Readiness Strategy
Getting one’s data house in order is not easy. But the work is valuable for your enterprise and business counterparts.
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Which KPIs Are Right to Measure Your Customer Experience?
Customer experience practitioners can choose from a wide variety of key performance indicators to determine the success (or lack thereof) of their efforts.
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Google Updates Google Analytics, SAP Launches CDP and More CX News
In this week's Newsbytes, SAP released its long-awaited CDP, Google updates its analytics platforms and more news from customer experience and marketing.
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Poor Information Architecture Is Hurting Your Business
A look at five business situations where poor intranet information architecture has a direct business impact.
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Customer Service Requires a Bold New Approach
How do companies go about improving customer service, and subsequently customer experience? It begins with understanding the new customer profile.
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Digital Transformation Gets Hotter, ProofPoint Brings Compliance to Microsoft Teams, More News
New research spotlights digital transformation, Microsoft Teams adds compliance, OpenText and Alfresco are back in the news. More digital workplace news.
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The True Cost of Using WordPress
When people think of building a website, many think of using WordPress, but while it's free and the most used CMS, it does come with a price.
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How Will the History of the Last 4 Years Be Recorded?
The automated integration of records and preservation requirements into systems provide a bit of protection against selective political institutional memory.
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Why Enterprise Search Should Be Like Your Favorite Restaurant
How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?
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The Future of Listening
Brands should continuously be evolving how they listen to their customers, instead of using classic, but outdated listening tools.
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DXP Demo Sound Too Good to Be True? Then It Probably Is
Demoware is software designed almost entirely for demonstration purposes. Sadly, what you see in the demo is rarely what you get.
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What Is Voice of the Customer and What Does it Mean for Customer Experience?
Voice of Customer (VoC) programs have been shown to improve the customer journey, but only when brands use VoC metrics to obtain actionable insights.
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Dave Bukovinsky: Don't Let Silos Get in the Way of Customer Experience Evolution
Dave Bukovinsky of CSG discusses the emergence of CX platforms and the impact of AI and chatbots on customer experience in our latest DX Leader interview.
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