Latest Articles
An increasing number of companies are choosing to buy an independent intranet even though they already have SharePoint. Why is that?
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Sitecore got a major private investment to the tune of $1.2 billion, leading our customer experience and digital marketing news this week.
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MACH is a set of modern technology principles that incorporates a best-of-breed approach to constructing enterprise software stacks with modularity in mind.
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As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
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Next to the actual goods or services your company produces, knowledge within your organization is your most important asset.
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When people speak about confronting new challenges, advice often comes in the form of diving in. But before we do that, we need to take care of ourselves.
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The past year impacted customer experience across the board — leaving us looking at a shifted landscape.
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Blockchain was supposed to revolutionize the internet. So where are we at with that?
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Despite fears about the impact of automation, many workers feel that automating at least some processes will make them more productive. Here's why.
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In our first DWX profile of 2021, SocialChorus's Nicole Alvino shares lessons learned from 2020 and what it takes to help employees thrive.
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Third-party demand gen is an important pipeline for B2B leads. Knowing these common issues and how to fix them will keep this revenue source flowing.
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Why businesses need to embrace CX and do all they can to develop loyal customers.
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California Privacy Rights Act (CPRA) compliance may be a couple of years away, but the compliance efforts should be starting now.
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Elastic’s actions over the years, such as deliberately mixing Apache 2 and Elastic licensed code, have shown it was shifting away from a true open source model.
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The Internet of Things continued to develop at a fast pace in the last year. Here's how workers and managers are turning to it to make business more productive.
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We must take responsibility for the things we do in digital. Without responsibility there's no accountability. Without accountability there is inevitably waste.
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For businesses that focus on developing relationships with their customers, opportunities abound for developing a loyal customer base.
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Why are pharmacy brands like CVS betting on brick & mortar as their primary way of doing business, if the benefits of digital disruption are so well-documented?
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CMSWire's Dom Nicastro explores the $14B planned IPO for customer experience management provider Qualtrics and what it means for the CX market.
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An effective internal audit team can provide great value to an organization. It's encouraging this is starting to be recognized.
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