Latest Articles
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The Best Technology Is the Technology You Don’t Notice
When designing and planning IT systems, consider all the elements that make up the system and how they will impact the end user.
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The Unintended Real-World Consequences of Internet 'Conveniences'
The ability of companies to sell products and services through the internet is having unexpected implications for all of us in the physical world.
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Why Portability and Interoperability Matter in Hybrid Cloud Environments
As we move from cloud first to cloud smart, multi-cloud, hybrid cloud environments are becoming ubiquitous.
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Quantum Computing: Challenges, Trends and the Road Ahead
Recently Google announced quantum supremacy, opening the door for quantum computing, but there's much to be done before it's enterprise-ready technology.
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Open Data Initiative, Meet Cloud Information Model: Do We Really Need Both?
Adobe, Microsoft and SAP have started one data initiative; AWS, Genesys and Salesforce another. Which will endure the test of time?
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Don't Fall For These 5 Marketing Myths
A look at some misconceptions about marketing — and why you shouldn't fall for them.
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How to Identify and Level Up Your HR Processes
Think of your HR practices as building blocks, and slowly introduce new practices and solutions as needed.
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Will Salesforce's CMS Help It Dominate the Digital Experience Market?
Salesforce, known for its CRM, recently debuted a new hybrid CMS. What impact will this have on the digital experience space?
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Avoiding Potholes on the Road to Effective AI Deployment
Throwing money at AI without thinking through a long-term plan will result in lackluster results.
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Static or Database: Our Love of Complexity
We become willing zombies in the march of progress, assuming that innovation and what is new are, by definition, progress.
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Unify Marketing Data to Unlock Creative Potential
Marketers don't lack data, they lack insights.
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Balancing User Experience and Creativity in Design
User experience and creativity can not only coexist, but also complement each other to produce better, more human experiences for users.
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Microsoft Ignite Kept Digital Workplace Front and Center
Last week's Microsoft Ignite conference saw the company doubling down on the digital workplace with a number of announcements.
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Salesforce Deepens Microsoft Partnership, LinkedIn Updates Sales Navigator, More News
Salesforce and Microsoft expand their strategic partnership, LinkedIn debuts Data Validation in its Sales Navigator and more customer experience news.
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Build Momentum for Future Customer Experience by Solving Today's Problems
Investing in digital experience is one of the best investments a business can make, but resources are limited. Focus on quick wins to build momentum.
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Microsoft's AI Moves at Ignite 2019 Deserve a Closer Look
It may have felt like AI took a backseat to some of the bigger announcements coming out of Ignite 2019, but the AI announcements warrant a closer look.
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Forget Shadow IT, Shadow Analytics Can Put You on the Wrong Side of Regulations
Knowing where and how data is being handled within an organization has become all the more critical in light of data privacy regulations.
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Balancing the Human and the Digital in Your Customer Experiences
Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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Does Web Content Management Have an Agile Future?
The days of creating, managing and delivering digital experiences in a single channel are dying. A new era of web content management is here, built on agile.
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SharePoint Intranet Alternatives? You've Got Options
While SharePoint Online has shown great improvement in recent years, pre-built intranet solutions can supplement its weaker spots.
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