Latest Articles
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Intranet Alternatives to SharePoint
An increasing number of companies are choosing to buy an independent intranet even though they already have SharePoint. Why is that?
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Sitecore Nets $1.2B Investment, Acquia Debuts Digital Commerce, More News
Sitecore got a major private investment to the tune of $1.2 billion, leading our customer experience and digital marketing news this week.
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MACH Architecture: What It Is, Why You Should Know It
MACH is a set of modern technology principles that incorporates a best-of-breed approach to constructing enterprise software stacks with modularity in mind.
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CIOs Share Action Steps to Build Experience-Based IT
As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
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Democratizing Knowledge
Next to the actual goods or services your company produces, knowledge within your organization is your most important asset.
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Redefining Marketing Success in 2021
When people speak about confronting new challenges, advice often comes in the form of diving in. But before we do that, we need to take care of ourselves.
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What’s Ahead for Customer Experience in 2021?
The past year impacted customer experience across the board — leaving us looking at a shifted landscape.
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A Look at the Current State of Blockchain
Blockchain was supposed to revolutionize the internet. So where are we at with that?
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Automation Is Still Growing in the Workplace Despite Concerns
Despite fears about the impact of automation, many workers feel that automating at least some processes will make them more productive. Here's why.
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Nicole Alvino: Give Workers What They Need, Then Give Them a Voice
In our first DWX profile of 2021, SocialChorus's Nicole Alvino shares lessons learned from 2020 and what it takes to help employees thrive.
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How to Troubleshoot Your Third-Party Demand Gen Program
Third-party demand gen is an important pipeline for B2B leads. Knowing these common issues and how to fix them will keep this revenue source flowing.
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The Future of CX Is Now
Why businesses need to embrace CX and do all they can to develop loyal customers.
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6 Compliance Tips for California Privacy Rights Act (CPRA)
California Privacy Rights Act (CPRA) compliance may be a couple of years away, but the compliance efforts should be starting now.
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Not So Open Any More: Elasticsearch Relicensing and Implications for Open Source Search
Elastic’s actions over the years, such as deliberately mixing Apache 2 and Elastic licensed code, have shown it was shifting away from a true open source model.
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The Future of IoT and the Digital Workplace
The Internet of Things continued to develop at a fast pace in the last year. Here's how workers and managers are turning to it to make business more productive.
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Embracing Sustainable Design, Part 2
We must take responsibility for the things we do in digital. Without responsibility there's no accountability. Without accountability there is inevitably waste.
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Reclaiming the Relationship Between Individual and Brand
For businesses that focus on developing relationships with their customers, opportunities abound for developing a loyal customer base.
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Why CVS Is Betting on Brick and Mortar
Why are pharmacy brands like CVS betting on brick & mortar as their primary way of doing business, if the benefits of digital disruption are so well-documented?
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What Does the Qualtrics $14 Billion IPO Mean for the CX Market?
CMSWire's Dom Nicastro explores the $14B planned IPO for customer experience management provider Qualtrics and what it means for the CX market.
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Getting the Most Out of Internal Audit
An effective internal audit team can provide great value to an organization. It's encouraging this is starting to be recognized.
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