Latest Articles
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Why 'Accessibility' Isn't an Ugly Word
Many still believe accessibility places too many restrictions on the look and feel of a website, that it ruins the design. This is a myth.
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Everyone Is Drinking from the Firehose: Change Management and the Future of IT
This rate of technological advancement is affecting all industries and the day-to-day lives of most people, and it can be overwhelming.
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Our Digital Workplaces Are Talking: It's Time to Listen
The big innovation we need from our digital workplaces isn't a new tool or app — it's better insights into the data that shapes our workplaces.
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CMOs Share Their Top Priorities for Remainder of 2019
We caught up with CMOs to see what the issues are at the top of their priority list and how they plan to handle them.
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Why the Hybrid Cloud Is Gaining Traction
There have been a number of partnerships formed in the cloud space since IBM and Red Hat got together, much of it geared towards hybrid cloud computing.
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Are Your Customers Low or High Information?
Many have stopped trusting politicians, brands and elites not because elites have become less trustworthy, but because we've become more knowledgeable.
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ICYMI: Oracle-Microsoft Cloud Partnership Overview, How CMOs Drive Growth, More
Top articles from the week of July 15, 2019.
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Digital Transformation Is the Responsibility of Privacy Leaders Too
Understanding the future of technology offers an invaluable perspective on the kinds of threats you might need to plan for moving forward.
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Slack CEO Responds to Microsoft, M-Files Ups Its Office 365 Integration, More News
This week, Slack responds to Microsoft's Teams figures, M-Files uncovers data in Microsoft apps and Google gives up on China search ambitions.
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OMB Pushes Government Agencies to Improve Customer Experience
Office of Management and Budget's latest update offers more specifics in what it expects government agencies to do in the area of CX.
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How Schools Can Harness Automation to Drive Digital Transformation
Automation tech has the potential to absorb the time-consuming tasks that slow school administrative staff down.
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Centerbridge Debuts Acoustic, Amperity Nets $50M and More CX News
Centerbridge Debuts Acoustic Marketing Cloud, Salesforce updates it's PRM product, Amperity nets $50M in funding and other CX News.
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7 Considerations for Selecting the Right Collaboration Tool
Choosing a collaboration tool is complex, but there are a few tenets you should know that can help.
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How Experience Data Turned Lemonade Into a Profitable Neighborhood Business
Anyone trying to release new products needs to understand the experience gap: the difference between what a product delivers and what customers expect.
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The Essential Glue for Your Digital Workplace
If we don’t get search and notifications right, the employee experience will always suffer.
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4 Customer Experience Takeaways from Mary Meeker’s Internet Trends Report
Meeker’s 2019 report is particularly informative for organizations focused on enhancing usability and providing a quality customer experience.
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5 Lesser-Known Ways to Use Intent Data for ABM
A look at some intent data use cases that will help you squeeze more return from your intent data investment.
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How Will Automation Affect the Future Workplace?
It is still far from clear what impact artificial intelligence and machine learning will have on the future workplace.
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What the Oracle-Microsoft Cloud Partnership Really Means
The Oracle and Microsoft cloud interoperability partnership is more than a simple business deal, it reflects a wider movement in the broader cloud market.
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Why AI Is the Ally You Need for Engaging Customer Experiences
Digital experience platforms can optimize a customer’s entire onsite journey, ensuring that each customer interaction is relevant and personalized.
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