To empower agents to do more with less, this report highlights the leading pain points that prevent efficiency and establish a framework for maximizing productivity in the contact center.
Customer Data Platforms
What is a CDP? Customer data platforms are a core piece of the digital customer experience stack that integrate and organize customer data, manage customer profiles and in some cases provide segmentation, analytics, predictions and orchestration. CDPs enable sophisticated, cross-channel customer experiences and have become mission-critical for many organizations.